Spectrum One Hair Reviews 

287
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 60 reviews, reviewers overwhelmingly had a great experience with this company. Many customers frequently praise the exceptional hair quality, noting that the extensions remain soft, durable, and look completely natural over long periods of wear. Consumers also highlight the outstanding customer service, alongside the very helpful and professional educational training courses provided by the team. However, some reviewers were not happy with the product durability, reporting excessive shedding and hair thinning after only a short time of use. A few other people also felt quite disappointed when customer support failed to properly address their genuine quality concerns and guarantee claims.

What people talk about most

Product

People report high satisfaction and appreciation regarding the quality of the product. Consumers consistently... See more

Quality

Customers had positive experiences with quality, often describing the hair extensions as outstanding and... See more

Staff

Users describe positive interactions with staff, highlighting their friendly and helpful nature in the salon.... See more

Customer service

Reviewers consistently mention positive feedback about customer service, describing support as amazing and... See more

Service

Clients share positive opinions on service, highlighting prompt assistance, welcoming staff, and next-day... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Such a good extensions course from start to finish. I learnt so much, not just the application but placement, blending and aftercare too. Katie was really supportive and answered every question withou... See more

Company replied

Rated 5 out of 5 stars

Started using Spectrum hair extensions around 4 years ago and have never gone back. The colour selection is amazing and are constantly refreshing us with new shades. The quality is amazing, with the... See more

Company replied

Rated 5 out of 5 stars

Beautiful hair quality and styles The wavy clip one piece is perfect and so natural. The cut of the layers is so natural and not found in hair extensions that are of this quality. I have tried so m... See more

Company replied

Rated 5 out of 5 stars

I completed the Nanos & I-Tip online course about a month ago now. The course was so easy to follow and very detailed, I loved that I could keep referencing back to the videos. I then did three nano a... See more

Company replied


Company details

  1. Hair Extensions Supplier
  2. Hair Extension Technician
  3. Hair Product Store
  4. Hair Salon
  5. Hairdresser

Written by the company

Spectrum One Hair Extensions are a luxury human hair extensions brand offering 100% human Remy hair. All of our hair is double drawn, cuticle correct and available in four methods; Tapes, Weaves, Nanos & I-Tips in a range of lengths, thickness and colours including Flat Colours, Mixed Colours, Bespoke Blends and Perfect Blondes. We have a choice of 31 handpicked colours so have almost every hair colour covered. Trade Accounts are available for hair professionals. We also offer award winning and Habia endorsed hair extension education both in salon and online which are all taught by Spectrum One Hair brand owner and lead educator, Katy Grimshaw. Why Us? - The quality of our hair is amazing and so durable. It will last a minimum of 9 months easily with the correct aftercare. - Spectrum One Hair is created by a hairdresser with 15 years experience for fellow professionals. - Our hair is ethically sourced from trusted suppliers. - We offer a high level of customer service and pride ourselves in client satisfaction. -There is no Trade minimum spend or startup order. -You don't have to have completed education with Spectrum One to hold a trade account.

Spectrum One Hair Extensions

Written by the company

Luxury human hair created by professionals for professionals.
Spectrum One Hair has been sourced from the most trusted suppliers around the globe! We're proud to say that the hair we use is totally unbeatable. Discover our range of 30+ bespoke colours online now in five of the most popular extension applications.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

287 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 80% of negative reviews

Typically replies within 1 month

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4.6

All reviews

(287)

56 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great Site

Fast delivery, no fuss. Excellent service.

20 May 2026
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Reply from Spectrum One Hair

Thank you for your great feedback!

Rated 5 out of 5 stars

Had a lovely experience with this brand…

Had a lovely experience with this brand and I haven't even had the hair in yet. Katy G expertly colour matched me out of hours may I add! Had a query and emailed customer services which was easily sorted by Liv T who promptly answered any questions I had. Delivery was fast and hair feels amazing quality. Hopefully found my forever brand of hair!

13 May 2026
Unprompted review
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Reply from Spectrum One Hair

Thank you so much for your lovely feedback regarding our customer service! Please let us know how you get on with your gorgeous new hair extensions!x

Rated 5 out of 5 stars

Great quality hair and education

Great quality hair and education. Very good communication, have learnt a lot on my online weft course more than on some of the in person hair extension courses I have been on.
Would highly recommend.

30 April 2026
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Reply from Spectrum One Hair

Great to hear that you have enjoyed our courses. We pride ourselves in our education and want nothing more than for you to succeed in your hair extensions journey in your own salon. Please let us know how you get on with your next few fittings. x

Rated 1 out of 5 stars

Hair has fallen out

My hair extensions are basically bald after my third fit, wish I could add a photo but it won’t let me. Definitely not worth the price I paid.

31 March 2026
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Reply from Spectrum One Hair

Hi Scarlett. I'm sorry to hear about your Weft hair extensions. I am glad that we could contact you personally and resolve this issue. In the rare occasion that the weft band sheds (due to human error in the manufacturing process) we are more than happy to get this replaced for you. Please do let us know how you are getting on with your new set. Many thanks, Team Spectrum x

Rated 5 out of 5 stars

Fast delivery

Fast delivery, Amazing beautiful soft hair , Tangle free 10/10

27 March 2026
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Reply from Spectrum One Hair

Thank you for your lovely feedback x

Rated 5 out of 5 stars

Thick silky hair

Fast delivery, easy to match & hair quality is the thickest I’ve ever had & that’s before the post wash fluff. Would 100% recommend

17 March 2026
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Reply from Spectrum One Hair

What lovely feedback. We pride ourselves in our hair quality so it's great to hear you enjoying it x

Rated 5 out of 5 stars

As always excellent service from the…

As always excellent service from the Spectrum team. The hair is of the best quality and can be reused.
Many thanks

16 February 2026
Spectrum One Hair logo

Reply from Spectrum One Hair

Thank you so much for continually trusting in our brand x

Rated 5 out of 5 stars

Such a great online Nanos course

I completed the Nanos & I-Tip online course about a month ago now. The course was so easy to follow and very detailed, I loved that I could keep referencing back to the videos. I then did three nano applications after this & Katy was amazing in assessing my work each time & helping to understand why I did well and how to improve. I’ve learnt so much and have now introduced this method into the salon, so making more money! Spectrum One are still so helpful if I need support with colour matching etc. & I can easily contact them. Thank you for your amazing online course and support!

11 October 2025
Unprompted review
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Reply from Spectrum One Hair

We are so glad that you enjoyed the course and we can't wait to see your progress moving forward with your new skill!

Rated 5 out of 5 stars

Such a good extensions course from…

Such a good extensions course from start to finish. I learnt so much, not just the application but placement, blending and aftercare too. Katie was really supportive and answered every question without making you feel rushed. I’ve come away feeling confident and excited to start offering extensions. 100% worth it

19 January 2026
Unprompted review
Spectrum One Hair logo

Reply from Spectrum One Hair

That you so much for your great feedback. We loved having such a talented professional on our course too and look forward to working with you in the future x

Rated 5 out of 5 stars

Beautiful hair quality and styles

Beautiful hair quality and styles The wavy clip one piece is perfect and so natural. The cut of the layers is so natural and not found in hair extensions that are of this quality. I have tried so many
before but the wave is extremely natural. I am very impressed by the customer care and prompt service. Excellent in every aspect of quality hair and products and service. Highly recommended.

13 January 2026
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Reply from Spectrum One Hair

This is so lovely to hear and we love that you are enjoying our product and service. Thank you

Rated 5 out of 5 stars

Very professional with attention to detail

All the staff at spectrum one are very experienced and professional. Customer service is excellent and you are always made to feel welcome and offered the best service.

12 December 2025
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Reply from Spectrum One Hair

Thank you so much Hayley for your feedback and we love that we can make our wonderful customers happy.

Rated 5 out of 5 stars

Quick delivery.....good product

Quick delivery.....loved the hair....good thick quality....easy to use .....matched my colour well. came with a spare clip and a silk bag to store it in

6 November 2025
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Reply from Spectrum One Hair

Thank you for your positive feedback! :)

Rated 5 out of 5 stars

Amazing quality hair never let me down …

Amazing quality hair never let me down great customer service

15 May 2025
Unprompted review
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Reply from Spectrum One Hair

Thank you Ameera! We pride ourself on our customer service and making sure that all of our clients are happy!

Rated 5 out of 5 stars

The only hair I will ever use

The only hair I will ever use. The best hair in my opinion as it lasts ages with no shedding or breakage. I loved the courses too!

19 September 2025
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Reply from Spectrum One Hair

Aw thank you so much Olivia! So glad that you love our hair and education. We are hear whenever you need us.

Rated 5 out of 5 stars

Amazing hair

Amazing hair. I’ve used Spectrum for many years now and I’ve never had any problems. Most of my clients get over 12 months with the quality of the hair.

5 November 2025
Unprompted review
Spectrum One Hair logo

Reply from Spectrum One Hair

Thank you Sarah. We love you!

Rated 5 out of 5 stars

Absolutley love this hair

Absolutley love this hair. I have Bondi blonde weave. Can do anything with it. I also use the shampoo and conditioner. Smells gorgeous and leave my hair so soft. Highly recommend spectrum one.

27 October 2025
Spectrum One Hair logo

Reply from Spectrum One Hair

Thank you for your lovely feedback. Great to hear that you love our hair and our lovely S&C!x

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