Very bad service , buggy payment gateway , no way to refresh transaction , tx reached 70 blocks and AI agent was telling me to create a ticket because there are no real people to support. Wasted some... See more
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I am not their client yet. Had many questions where I could not find info on spectrocoin web site. Reached LIVE text chat - agent RYAN was quick in replies, unfortunately he could not serve me in full... See more
Company replied
I couldn't get verified. I sent 3 bank statements, which have all the information they required (name, address, tax number, address of residence etc), but rejected my verification because "not enough... See more
Service is good, deposit is fast as possible. Im really happy with theyr service and also support Angela was really helpful, also answered fast :) Deposit fee is not big, withdraw fee i dont kno... See more
Company details
Written by the company
SpectroCoin is an all-in-one solution for cryptocurrencies offering a blockchain wallet, a brokerage platform, prepaid cards, and payment processing services. The platform supports a number of major cryptocurrencies such as BTC, ETH, DASH, LTC, XEM, XRP, and XLM along with a few stable coins, and a variety of fiat currencies, all of which amount to more than 20 different currency options. With another 20 deposit and withdrawal options including bank transfers, Skrill, Neteller, Payeer, and others SpectroCoin provides seamless exchange processing. Entrepreneurs and businesses looking to have a crypto-friendly payment gateway can use SpectroCoin’s simple, robust and ready-to-deploy services such as e-commerce plugins and payment processing APIs.
Contact info
Narva mnt 7b, 10117, Tallinn, Estonia
- +3726838000
- helpdesk@spectrocoin.com
- spectrocoin.com
You should know
Hasn’t replied to negative reviews
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Really good service
Service is good, deposit is fast as possible.
Im really happy with theyr service and also support Angela was really helpful, also answered fast :)
Deposit fee is not big, withdraw fee i dont know, because i used ATM service after deposited money into spectrocoin. ATM fee is 1€
The only thing i can point out and i readed someone else also pointed it out: every time you close browser and open it again, you must log again - even if that was closed 10sec, you must log in again and thats really annoing, but as web programmer, i understand they did this just for safety and because that i reccomend for everyone who it disturbs, just download spectrocoin mobile app and after first login you must add just your passcode, nothing more :)
Giving me time to figure out gmt + 2…
Giving me time to figure out gmt + 2 time
Good service and kindness from the…
Good service and kindness from the agents
They are professional
They are professional, kind and answered all my questions very well
By "they" I mean assistant Sara.
I tested SpectroCoin a few days and…
I tested SpectroCoin a few days and there are lots of painpoints.
- First the login process. You have to permanently enter Email, Password and solve a captcha. This process is very annoying, especially on Smartphones. Other alternatives like Fingerprint-Login are far more useful on mobile devices.
-Second card administration is not accessible via App. You have to re-login via web.
-Wallet transactions (PDF/CSV) are not downloadable on Smartphones, in the web browser it works.
-EUR Account Top ups via SEPA take very long. They are at least not Instant.
-When you look into reviews there are many customers complaining about SpectroCoin. For example their accounts were closed, they have no access to their assets or SpectroCoin wants additional documents. Also withdrawals seem often delayed.
From my opinion all these aspects do not make SpectroCoin very trustworthy and reliable at the moment.
-
Poor communication and theft of coin.
My experience with Spectrocoin service and fées and assistante
The services are good and the customer assistance is great especially (Rayn) Only the withdrawal prices differ (High) from what we are used to in algorithms on the platforms.
This is normal (they must make a profit), if you want to deal with them and you like their prices and services, you are welcome.If you do not like them, look elsewhere. This is what I did during the past months.
I made deposits and withdrawals only to know the fées exactly how much , on the site are not completely clear.
this company support service is great…
this company support service is great !!!! i asked in live chat all the question even before giving all my personal details , other companies they ask first all the documents and then they start to answer in chat if they have or email .the experience here was great !!!!
Excellent company
Victim💔
The worst platform!! Nothing worked as expected. So I contacted the website/page written on my profile name and got my refund of $1,600
Pro support
Pro support. Thank you again Ryan and SC for the fast and accurate feedback.
nice and fast response
Admin : Ryan is nice and fast response to solve my
question. Thank you !
Be careful with this company
Be careful with this company. Read the clauses of the contract for the same. I fell for one of them. Without logging into their account for 12 months, they will arbitrarily withdraw the purchased Bankera tokens. This is how they treat clients who once trusted their project and invested money. In my opinion, this is a bandit company
I am delighted to have met Chris
I am delighted to have met Chris. He is an excellent counsellor. I would be delighted to have him as my personal advisor in the future.
Best regards
Werner
Verify my account 🙏
Good agent he deal with me good that's why I give him 5 star

Reply from SpectroCoin
Ryan was helpful and a great support…
Ryan was helpful and a great support specialist.

Reply from SpectroCoin
Great scam
Great scam .
All bnk disappear without a communication.
Only a good theft.
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