The home trial service is amazing! I appreciate having the chance to try a range of frames and have some time to really think, as well as get the opinion of family and friends. It saves making expens... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The online order process was so simple and straightforward. The range of frames to choose from is vast and I absolutely love my new one from Specscart! The delivery was speedy and the prices are much... See more
Company replied
Absolutely brilliant service. I had my Ray Ban frames reglazed at a fraction of the cost of buying new. The results are outstanding and the service and turnaround time are equally as impressive. I hav... See more
Company replied
Ordered BUSK 7 non prescriptive glasses. These came with free fully loaded lens. Absolutely amazing quality product. Delivered very quickly. The glasses and the accompanying box, pouch, keyring... See more
Company replied
Company details
About Specscart.
Written by the company
Shop Glasses
Shop Sunglasses
Shop Accessories
Shop Ski Goggles
Book a Free Eye-Test
Free Try at Home 2.0
Specscart is one of the fastest-growing eyewear startups in the UK. With three physical stores in Manchester and an e-commerce website, we bring 2000+ fashionable eyewear styles made in the UK at unbeatable prices and deliver them in a record-breaking time of 24 hours.
Like superheroes, our brand also has an inspiring origin. Okay, it didn’t involve any radioactive spider bites, but it“s a lot more relatable. Our founder, Sid, broke his eyeglasses just one day before his semester exams. Wandering through Manchester City Centre in search of a replacement, he encountered only overpriced or mediocre options. The glasses he fancied were locked behind high-security displays, priced steeply at over £150. After reluctantly paying a small fortune without the chance to properly try them on, the glasses arrived—too late for his exams. Hope was lost here, but direction and purpose were found.
Sid realised that eyewear, much like shoes, should come with options that cater to different needs and occasions without breaking the bank or compromising on quality. Driven by this idea, Sid envisioned a brand where selecting glasses would be as enjoyable and straightforward as choosing a pair of shoes for different occasions—hence our tagline, “A Frame for Every Game.“
This vision gave rise to Specscart: an award-winning startup, on a mission to revolutionise the eyewear industry by changing the way people perceive glasses, from being a tool of sight correction to a sustainably made fashion accessory, that is a true joy to wear.
OUR PROMISE
At Specscart, we make a commitment to never sell anything that we wouldn’t buy ourselves. This means you receive essential upgrades like anti-glare, anti-UV, anti-scratch, and impact-resistant coatings on all glasses at no extra charge. Plus, every order comes complete with a protective case, designer cleaning cloth, cleaning solution, and a screwdriver. To ensure your vision is at its best, Specscart offers free eye tests for everyone at all our retails stores.
Free Try at Home 2.0
Written by the company
- Try Our Glasses at Home
- Try 4 Frames of your choice and get that with 3 Lenses and a laser light at your home for 7 days. The service is completely free with shipping.
Our Shipping Promise
Free Fast Shipping
We offer free fast shipping on all orders including free 24-hour dispatch on simple prescription and non-prescription glasses (subject to stock availability).
Contact info
Specscart. 10 Union Street, Bury, BL9 0NY, Manchester, United Kingdom
- +44(0)1613125767
- info@specscart.co.uk
- specscart.co.uk
4.8
Excellent
6K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I’ve worn varifocals for a number of…
I’ve worn varifocals for a number of years and bought these from various high street opticians. The glasses from Specscart were half the price so I thought I’d give them a try. Totally impressed by the service; the communications were timely and kept me up to date at each stage of the process and the quality is great (and I choose frames from the lower price range as I didn’t know what to expect). I will not hesitate to use Specscart again.
19 June 2026
Reply from Specscart.
Choosing to try somewhere new, especially for varifocals, takes a leap of faith, so it's incredibly rewarding to know we exceeded your expectations. We've always believed that premium eyewear and attentive service shouldn't come with a premium price tag, and it's wonderful to hear that came through in your experience.
Knowing you'd happily choose us again is the greatest endorsement we could ask for. Thank you for giving Specscart the opportunity to earn your trust.
We look forward to serving you soon.
Team Specscart
Nervous at first about ordering…
Nervous at first about ordering varifocals i had great, clear comms throughout the ordering process and im very happy with the finished product
26 June 2026
Reply from Specscart.
Taking the leap to order varifocals online can feel like a big decision, so it's especially rewarding to know we were able to make that experience feel straightforward and reassuring. We believe clear communication is just as important as the glasses themselves, particularly when customers are trying something new.
Thank you for placing your trust in us. We're delighted your new varifocals have lived up to your expectations.
We look forward to serving you soon.
Team Specscart
I contacted specscart for advice
I contacted specscarts chat line before placing an order for a re lens on a specific pair of sunglasses. I was able to speak to a brilliant advisor in Kapil. I had explained the time frame in which I needed the lens replacement and Kapil went above and beyond to try to accommodate me. Honestly the most helpful and efficient service I have received of any company ever. Thanks.
25 June 2026
Unprompted review
Reply from Specscart.
Knowing we could give you the confidence to place your order after that first conversation is incredibly rewarding. We believe great customer service starts long before an order is placed, especially when someone needs advice or is working to a tight deadline.
I'll make sure Kapil sees your kind words. Going the extra mile for our customers is something he cares deeply about, and I'm delighted he was able to make such a positive difference to your experience.
Thank you for putting your trust in Specscart. Your feedback means a great deal to the entire team.
We look forward to serving you soon.
Team Specscart
Beautiful frames for small lenses
Just classic, beautiful and good quality frames which I have not been able to find in stores. I am not a fan of frames for big lenses which have been in for a while now. Very happy that I can always find them here.
27 June 2026
Reply from Specscart.
Finding the right frames should never mean following the latest trend, so it’s wonderful to know we’ve been able to offer exactly what you’ve been looking for. We believe everyone deserves a choice that suits their own style, and we’re delighted that our collection continues to be a place you can rely on for timeless designs.
Thank you for your continued support. It means a great deal to know you’ve found a home for frames that truly suit you.
We look forward to serving you soon.
Team Specscart
The service was great yet agaain
The services was great yet again. A pair of glasses i had ordered had been rejected on the final check. I had good communication from Specscart , I selected another pair and my order was sent out very quickly.
20 June 2026
Reply from Specscart.
It's always rewarding to welcome back returning customers, and we're grateful you've chosen to place your trust in us again. While it's never ideal for a pair not to pass our final quality checks, we'd much rather catch something before it reaches you than compromise on the standards we set ourselves.
I'm pleased the team kept you informed throughout and helped get everything back on track quickly. Thank you for your continued support, it really does mean a great deal to all of us.
We look forward to serving you soon.
Team Specscart
Reply from Specscart.
Thank you for taking the time to leave such a brilliant review. Knowing your glasses look and fit just as they should is exactly what we hope for with every order, and your kind words are a real boost for the whole team.
We really appreciate your support and your enthusiasm. It means more than you know.
We look forward to serving you soon.
Team Specscart
Awesome service i cant believe how…
Awesome service i cant believe how quickly my glasses came back with new lenses. Excellent work A*****
26 June 2026
Reply from Specscart.
Thank you for such wonderful feedback. We know how important it is to get your glasses back as quickly as possible, so it's fantastic to hear the turnaround exceeded your expectations.
The team takes great pride in delivering high-quality reglazing without compromising on speed, and your kind words are a real credit to everyone involved.
We truly appreciate your support.
We look forward to serving you again.
Team Specscart
I will be raving about Specscart after this purchase
Recently bought two pairs of single vision specs for reading and screen use, and boy have they upped their game!
Previously used them and was very happy, but now my specs arrive in premium packaging with a very nice slim hard-case, cleaning cloth, bottle of lens cleaning solution and micro screwdriver tool you can hang on a keyring.
The specs are perfect; given my very strong prescription (one pair goes up to +10.7) and severe astigmatism, they have managed to keep the lenses very thin and at <£100 for both pairs they were exceptionally good value.
It's rare that I'm so impressed with a retail experience, particularly when it comes to my eye-wear, but I will be raving about Specscart after this purchase.
26 June 2026
Unprompted review
Reply from Specscart.
Reading a review like this is incredibly special because it reflects everything we've been working so hard to improve. We want every order to feel like something worth opening, with thoughtful finishing touches that make the experience just as enjoyable as the product itself.
Knowing we've been able to deliver comfortable, high-quality eyewear for a prescription as complex as yours is especially rewarding. Our team takes great pride in making great vision accessible without eye-watering prices, and hearing that we've exceeded your expectations means the world to us.
The biggest compliment of all is knowing you'll be telling others about your experience. Thank you for your trust, your support, and for taking the time to share such generous feedback.
We look forward to serving you soon.
Team Specscart
Had no hassle
Had no hassle , and was in informed about changes concerning my order , if i wanted to proceed .
19 June 2026
Reply from Specscart.
Thank you for taking the time to share your experience. We know that clear communication can make all the difference, especially when something changes, so it's great to hear you felt informed and involved every step of the way.
Providing straightforward, honest service is something we never take for granted, and we're delighted we could make the process an easy one for you.
We look forward to serving you soon.
Team Specscart
Reply from Specscart.
Recommendations are earned, never expected, so seeing yours means a great deal to everyone here. We set out to make buying glasses a genuinely enjoyable experience, and it's incredibly rewarding to know we've left you feeling confident enough to recommend us to others.
Thank you for placing your trust in Specscart.
We look forward to serving you soon.
Team Specscart
False advertisting - Not speedy and terrible communication.
Happily took my order and money on a pair of sunglasses then the following day I get a missed call and a voicemail from one of their staff informing me that they don't actually have stock. Following this, they attempted to side-sell me a different pair of lenses.
Had this been made clear to me when I made the purchase, I would have shopped elsewhere - I'm now in limbo trying to cancel my order so I can purchase some others in-time for my holiday plans.
The staff member also mentioned they would follow-up with an email containing all of the information regarding the stock issue and subsequent offerings to put their mistake right but this was never acted upon.
I had to chase this up myself with their live chat bot - an absolute faff all round.
Gave them a chance - would typically shop elsewhere but decided to give them a try since they're local and offer a 'Rocket Service' for delivery - I think this must be similar to Mr Bezos' Blue Origin story, bit of a non-starter.
Update - Following my complaint, they've now apparently issued a 7-10 day refund but nothing to remedy the used first-order 10% discount that my account has now used/not used.
All round shocker, wouldn't recommend.
26 June 2026
Unprompted review
Reply from Specscart.
Hi Terry,
We’re really sorry for the experience you’ve had here.
This clearly wasn’t the smooth service we aim to provide, especially when you were ordering sunglasses for your holiday and had chosen us because we’re local and offer faster delivery.
We completely understand how frustrating it must have been to place an order, only to be told afterwards that the frame was not available.
Your refund has now been issued, but we also understand your point about the first-order discount being used on an order that could not be fulfilled. We will be more than happy to allow this discount in the future should you be kind enough to allow us the opportunity in the future to serve you and make this right.
We’re sorry again for the inconvenience and for falling short on this occasion.
Best Wishes,
Team Specscart.
Great products
Great products, easy service to use. Very quick processing and delivery. Very happy
26 June 2026
Reply from Specscart.
Making it easy for people to find the right glasses without long waits has always been one of our biggest priorities, so it's brilliant to know that's exactly how your experience felt.
Thank you for choosing Specscart and for sharing your feedback. Knowing you're happy with both the products and the service is exactly what keeps the team motivated every day.
We look forward to serving you soon.
Team Specscart
Cheap reading glasses.
I wanted some replacement cheap reading glasses, I was very happy with them and the speed the order were processed and delivered.
I would recommend and would probably order again, however watch out for the extra costs like recommended thin lenses for £27
The nice cases, little repair tool and cleaning fluid where a welcome extra.
19 June 2026
Reply from Specscart.
Thank you for taking the time to leave such balanced feedback. It's great to know you found the ordering process straightforward and that your new reading glasses arrived quickly and met your expectations.
We also appreciate you highlighting the lens upgrade. We always aim to recommend the most suitable option based on a customer's prescription so they can make an informed choice, while ensuring the final decision is entirely theirs.
I'm delighted the little extras in the package were appreciated, and we're grateful for your recommendation. We hope to welcome you back again in the future.
We look forward to serving you soon.
Team Specscart
Exceptional service again
I have had from you before so knew how efficient and speedy the service was. The tracking system keeps you up to date at all stages of the process. It was easy to upload my prescription from Specsavers. Will use again.
26 June 2026
Reply from Specscart.
There's something particularly rewarding about welcoming a returning customer back. Knowing your previous experience gave you the confidence to choose us again is a trust we never take for granted.
We've worked hard to make every step of the journey as straightforward and transparent as possible, so it's fantastic to know that made a difference. Thank you for your continued support, we're delighted to have you as part of the Specscart community.
We look forward to serving you soon.
Team Specscart
The whole experience was just amazing
The whole experience was just amazing. Right from home trial to ensuring a verifocal fix is correct, prompt delivery, and high-quality glasses. Every touchpoint was professional, polite, and prompt. You have a loyal customer.
24 June 2026
Reply from Specscart.
Building lasting relationships is far more important to us than simply fulfilling an order, so reading that we've earned your loyalty is incredibly rewarding.
From the moment you tried your frames at home through to making sure your varifocals were just right, every part of your journey was handled by people who genuinely care about getting things right. I'll be sure to share your feedback with the team, as they'll be proud to know their dedication has made such a positive difference.
Thank you for placing your trust in Specscart. We look forward to looking after you for many years to come.
We look forward to serving you soon.
Team Specscart
Reply from Specscart.
Comments like this may be short, but they have a big impact on the team. Knowing you've had such a positive experience across the board is exactly what we strive for every single day.
Thank you for your support and for taking the time to leave us such kind feedback.
We look forward to serving you soon.
Team Specscart
Great for emergency glasses
I don't recall every giving a trust pilot review but this company really pleasantly surprised me. Very fast!
25 June 2026
Reply from Specscart.
It's always a privilege when someone leaves their very first Trustpilot review for us. We know there are plenty of places to buy glasses, so hearing that we exceeded your expectations really means a lot.
When people need glasses in a hurry, they should be able to rely on a service that delivers without compromise. Thank you for putting your trust in Specscart and for taking the time to share your experience.
We look forward to serving you soon.
Team Specscart
This is my second order
This is my second order
Your staff are friendly and helpful
Your product is first class
Your delivery is excellent
25 June 2026
Reply from Specscart.
Welcoming a customer back for a second order is something we're always grateful for. It tells us we're doing more than just supplying glasses, we're building trust, and that's incredibly important to us.
Your kind words about the team, the quality of our eyewear and the service you've received will mean a great deal to everyone here. Thank you for choosing Specscart once again.
We look forward to serving you soon.
Team Specscart
Reply from Specscart.
Nobody wants to discover there's an issue with their prescription, so I'm really pleased the team was able to put things right without delay. Looking after our customers doesn't stop once an order has been delivered, and it's good to know that came across in your experience.
Thank you for your trust and your kind words.
We look forward to serving you soon.
Team Specscart
2 Pairs Purchased & they're Perfect!
I've now purchased 2 pairs of glasses from Specscart and I'm really pleased with both pairs. The 'try at home' experience is easy to do and really useful. Communications once you've ordered is quick and I was able to sort a tricky situation out fairly pain free with my first pair. Then when I ordered my second, everything was kept on file so we didn't have to repeat any processes. Delivert us quick and the glasses are well packaged. Would highly recommend!
24 June 2026
Reply from Specscart.
There's nothing more rewarding than seeing someone come back for another pair. We work hard to make every step feel effortless, and it's great to hear that your second order was even smoother thanks to everything already being in place.
I'm also pleased to know the Home Trial helped you choose with confidence and that the team could make things straightforward when you needed a little extra support. That's exactly the kind of experience we want every customer to have.
Thank you for your recommendation and for choosing Specscart again. It really does mean a lot to us.
We look forward to serving you soon.
Team Specscart
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.