I emailed them a query about downlights, it was answered very fast with helpful advice. I bought the downlights and they arrived the next day. I couldn't be happier with the product, service and deliv... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Recently bought some electrical stuff from sparky shop and was really impressed. The staff gave great advice, knew exactly what they were talking about, and helped me choose the right products withou... See more
Company replied
The product arrived but was not what I thought I was getting. I requested to return the items and received a phone call from one of the company reps. We discussed the matter and he told me to return... See more
Company replied
I was looking for power switches and was thrilled to find exactly what I needed. Even with the postage they are cheaper than Mitre 10 etc. Good communication and very fast delivery! Will definitely... See more
Company replied
Company details
- #1 of 1 best companies in Electrical Supply Store
- #1 of 1 best companies in Electrical Equipment Supplier
- #1 of 2 best companies in Lighting Store
Written by the company
We are a New Zealand based company founded to help both residential and industrial contractors by providing them with exceptional lighting and electrical accessories, and expert-level customer service at best value. Our products and expertise are reshaping the electrical industry with top-notch solutions that merge innovation and expertise, significantly enhancing job site efficiency. Our online store provides direct access to a comprehensive range of electrical products, including switches & sockets, lighting, and much more. We know that time is of the essence for any construction project, which is why our fast delivery service ensures that you receive your products quickly and efficiently. We understand the challenges of electrical work and we continuously strive to provide you with the best products to accomplish your projects effectively. Our commitment ensures you have reliable access to everything you need for your projects, empowering you to work with confidence and efficiency.
Contact info
4.9
Excellent
127 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great customer service
Courier damaged my item and Sparky Shop were excellent to deal with, very helpful, and organised a replacement very quickly- also very happy with the product and price, thankyou.
5 June 2025
Reply from Sparky Shop
Thanks so much for your feedback :)
Perfect
Products are perfect and were delivered quickly. Customer service was amazing. Very helpful and efficient.
Would definitely recommend this business
4 June 2025
Reply from Sparky Shop
Thanks :)
I would definitely recommend them as…
I would definitely recommend them as Sparky Shop is one of the best electrical supply store with fair prices and great quality electrical products.
3 June 2025
Reply from Sparky Shop
Thanks :)
Prompt shipping and dispatch and the…
Prompt shipping and dispatch and the lights are great quality will definitely use you again.
28 May 2025
Reply from Sparky Shop
Thanks so much :)
Reply from Sparky Shop
Thanks so much :)
Placed order on line
Placed order on line. You phoned me the next morning to advise that you were out of stock but that a shipment was due in June. You gave me the option of getting a refund or waiting for the delivery. You kept me informed and I agreed to wait as the product was exactly what I was looking for. Then on the evening of 28/05/25 you personally delivered the order to my home. Service above and beyond what you would normally expect. Great company to deal with.
21 May 2025
Reply from Sparky Shop
Thank you so much for your kind words and for sharing your experience! We're truly grateful for your patience and understanding.
Delivering it personally was the least we could do to show our appreciation. Providing exceptional service is something we genuinely care about, and hearing that it made a difference to you makes it all worthwhile.
Reply from Sparky Shop
We are grateful that you liked our products and service.
Reply from Sparky Shop
Thanks for your feedback. :)
Bulk downlights at a great price
I ordered 40 downlights. The price was great, the lights all worked - zero failures and they're the same or better quality as what you get elsewhere. All arrive nice and quick and well packaged. Recommended.
23 March 2025
Reply from Sparky Shop
Thanks so much for your feedback :)
Reply from Sparky Shop
Thanks
stock not updated online
The inventory has to be spot on and must be updated daily - if people order online!
Wasting time on ordering things that are (NOT) in stock is frustrating.....Thanks! In fairness- their refund procedure was swift & helpful!
15 March 2025
Reply from Sparky Shop
Hi Axel, sorry about the inconvenience this has caused to you. That particular product was out of stock and the alternate option we offered was not suitable. But this helps us to improve things within our company and your valuable feedback has been taken into consideration.
Reply from Sparky Shop
Thanks for your review.
I’ll be back!!!!’
Very quick delivery and great value for money. Good advice given also.
11 February 2025
Reply from Sparky Shop
Thanks
easy and efficent
Sparky Shop are easy and friendly to deal with, sent the product swiftly with no issues. Product as exactly as i required. Many thanks. Will be doing business again.
19 January 2025
Reply from Sparky Shop
Thanks
Reply from Sparky Shop
Thanks so much
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.