I have bought the sparkly crystal rose and the forever rose with the jewelry and they have arrived in very good time and the quality of these items are amazing. I am very impressed with both of them.... See more
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I got the delivery in time, in the quality that i expected during the order. Rose smells so good and the jewellery with names carved look beautiful. Thank you Sparkly roses.
I happened to stumble aponed sparkly roses and I bought some things for my wife to give to her for our anniersary and she loved ill be buying from here again
Company replied
Company details
Written by the company
Make her feel special ❤️
Contact info
Beverly Hills, 90035, Los Angeles, United States
- support@sparklyroses.com
- sparklyroses.com
3.6
Average
195 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 52% of negative reviews
Typically takes over 1 month to reply
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Not a scam, but service can be slow or difficult
My order got lost in delivery, seems to be the local delivery Company in my towns fault. I raised the issue, but a new order was not sent. After waiting 2 months total for my order, back and forth with customer service i did end up getting a refund. Maybe i was just unlucky with the delivery. However i think the customer should not have to fight this hard to resolve the problem.
16 March 2023
Unprompted review
Reply from Sparkly Roses
Thank you for sharing your experience with us, and we sincerely apologize for the inconvenience you encountered with your order delivery. It's disheartening to hear that your order got lost and that the resolution process was not as smooth as we would have hoped.
We understand your frustration and regret any inconvenience caused by the delay and the need for repeated follow-ups with our customer service team. Your feedback is incredibly valuable to us, and we will use it to improve our processes and ensure a smoother experience for our customers in the future.
We're glad to hear that you eventually received a refund, but we acknowledge that the resolution should not have required such extensive effort on your part. Please know that we take your feedback seriously, and we will work to address these issues to prevent similar situations from occurring in the future.
If there's anything else we can assist you with or if you have any further concerns, please don't hesitate to reach out to us directly. We appreciate your understanding and hope to have the opportunity to serve you better in the future.
Was a really great purchase
Was a really great purchase. Items look really good. Only issue i had is the amount of time it took to receive as it nearly took a month when purchasing it said 5-10 days but customer service was on top of my concerns.
27 February 2023
Unprompted review
Reply from Sparkly Roses
Dear [Customer's Name],
Thank you so much for your feedback! We're delighted to hear that you had a great purchase experience with us and that you're satisfied with the quality of the items you received.
We apologize for any inconvenience caused by the delay in delivery. Your feedback is valuable to us, and we appreciate your understanding. We're glad to hear that our customer service team was able to address your concerns promptly and effectively.
If you have any further questions or need assistance, please don't hesitate to reach out. We're here to help!
Thanks again for choosing Sparkly Roses!
Really great gift ideas
Really great gift ideas! Bought a Galaxy Rose and the Rose Bear for my wife on Valentine’s Day! Showed up on time and they provided the tracking numbers and everything! Great Value for the Quality of Products!
10 February 2023
Unprompted review
Ordered a limited edition rose for my future fiance
From Mauritius. Ordered a limited edition rose for my future fiance. It was marvelous. Delivery time was quick. Only small issue would be packaging, the box was a lil bit beat up but i guess it's due to shipping.
Nonetheless, would recommend and will shop more
22 January 2023
Unprompted review
Ordered from South Africa
Ordered from South Africa
Loved the product
Only problem is try and make the customer happy by giving proper timing for shipping
4 January 2023
Unprompted review
Reply from Sparkly Roses
Thank you for your feedback! We're thrilled to hear that you loved the product you ordered from us.
We apologize for any inconvenience caused by the timing of shipping. We understand the importance of receiving orders in a timely manner, especially when ordering from afar. Your feedback is valuable to us, and we will strive to improve our shipping estimates to provide a better experience for our customers.
If you have any further questions or need assistance, please don't hesitate to reach out. We're here to help!
Thanks again for choosing Sparkly Roses!
Best gift i ever ordered + suggestion
Ordered a rose for my mother and when she saw it she loved it.item was in perfect condition and i also loved it. recommend it to everyone.only thing i would suggest is a little bit better packaging as the box was beat up because of the shipping etc. its not the company's fault but if it had a little bit more protection it would be nice!<3
27 December 2022
Unprompted review
My Girlfriend lovedit!
10 September 2022
It looks very good.Just like the ad.I’m…
It looks very good.Just like the ad.I’m happy with my purchase.The flowers are really pretty.My wife loves it.Thank you all.
9 September 2022
Reply from Sparkly Roses
Thank you for your wonderful review! We're thrilled to hear that the product looks just like the ad and that you're happy with your purchase. It's fantastic to know that the flowers are pretty and that your wife loves them.
Your satisfaction is our top priority, and your kind words mean a lot to us. If you have any further questions or need assistance in the future, please don't hesitate to reach out.
Thank you again for choosing Sparkly Roses!
highly recommended
Very happy with the service and product. My partner was very happy when she opened it as well. I am going to get one for Daughter’s birthday soon as well.
Great job team
Scott 🙃
4 September 2022
Unprompted review
Made my Girlfriend happy 😃 a simple…
Made my Girlfriend happy 😃 a simple 5-Star
5 September 2022
Unprompted review
I ordered 1 Mother’s Day edition rose…
I ordered 1 mother’s day edition rose for my mom and 1 triple Galaxy for my sister. My mom loves roses so much and she gets sad when they die. When I gifted her this rose she started to tear up and so did i 😅 she says that since I’m away for uni she uses it as night lamp whenever she misses me. My sister loves her gift just as much as her. Thank you so much to sparkly roses team for making such beautiful and unique gifts ❤️
1 September 2022
Unprompted review
Definitely worth it
Definitely worth it! I ordered 4 days ago and received the product today, it arrived in nice gift packaging. I will be ordering again.
2 September 2022
Unprompted review
Rose for my Girlfriend
Ordered a Rose for my Girlfriends Birthday. Ordered the Rose 3 weeks before her birthday and received it the week before. She loves the rose and I am really happy with the service and how the rose actually looks.
26 July 2022
Thanks so much for the beautiful gifts
Thanks so much for the beautiful gifts, really love it , came in good condition and fast delivery ...
28 August 2022
Unprompted review
Reply from Sparkly Roses
Thank you for your kind review! We're delighted to hear that you love the beautiful gifts and that they arrived in good condition with fast delivery.
Your satisfaction is our priority, and we're glad we could meet your expectations. If you need any assistance in the future, please feel free to reach out.
Thanks again for choosing Sparkly Roses!
Exactly what i asked for and came…
Exactly what i asked for and came perfectly packaged and more beautiful in person, brought 2 and will be buying more
8 September 2022
Unprompted review
I payed for faster delivery 5-7 days
I payed for faster delivery 5-7 days. It’s been 7 days and it’s still sitting in china. If I had known it had to come from there I never would have ordered it.
2 September 2022
Reply from Sparkly Roses
Hey Charles, upon checking your order I can see that you have not paid for fast shipping. You have selected the Insured shipping option which clearly mentions 7 to 12 days shipping time + 2-3 days processing time in which we pack and ship out your package from our warehouse. you have placed an order on the 27th of August and today it's 2nd September. It has only been 6 days since you placed your order. Please be patient as you will receive your package very soon 😊 We ship out packages from our warehouse based on the availability of stock. Your package has been shipped out from china because we have run out of stock in our US warehouses due to high demand.
I ordered a purple rose for my mum for…
I ordered a purple rose for my mum for mothers day, purple is her favourite colour. I was so excited and so happy when it arrived so beautiful, however during delivery it was damaged so I contacted sparkly roses and without any hesitation they sent me another one. It arrived today in perfect condition, my mum is going to love it. I cannot thank you enough, you guys are amazing. I will definitely be buying more in the future. Thankyou 🤗
24 May 2022
Unprompted review
Reply from Sparkly Roses
Thanks for the rating, Jessica Holman! Looking forward to serve you again in the future 😃.
Scam
Shady business allegedly located in the United-States. Their products are made in California, but are shipped all the way from India? Ridiculous price, you can find the exact same items for much cheaper on Ebay or Amazon. They sent the wrong item on top of that. The quality is horrendous. They also block any negative comment on their social media. I tried contacting them over Instagram and my account was almost automatically blocked for being dissatisfied
23 February 2022
Unprompted review
Reply from Sparkly Roses
Hi Sarah Desjardins, thank you for your feedback and we sincerely apologize for the inconvenience caused. Customer satisfaction is our top priority here at Sparkly Roses. We would like to get in touch with you to understand your feedback and take necessary corrective action. Please share with us your contact details or you may send an email to support@sparklyroses.com and our Customer Care Team will get in touch with you.
DO NOT buy from this website!!!!!
Do not buy from this website. I placed a order on Feb 1st and and it said it was guaranteed to arrive before the 14th,it is now the 23rd and it has still not arrived. The website also says the product is made in California but the tracking says its coming from China. This seller is dishonest, don't waste your time on them!
23 February 2022
Unprompted review
Reply from Sparkly Roses
Hi Jdm, thank you for your feedback and we apologize for the inconvenience caused. Customer satisfaction is our top priority here at Sparkly Roses. We would like to get in touch with you to understand your feedback and take necessary corrective action. Please share with us your contact details or you may send an email to support@sparklyroses.com and our Customer Care Team will get in touch with you.
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