Spark New Zealand Reviews 

Signed up to the $49 travel plans while I was visiting in New Zealand for seven days in early June. The most annoying part of the experience with dealing with the helpdesk you can’t actually talk to a support person. They have a contact button on the Support page which brings up a window which is called chat but as I found out is not actually Chat. You type in your question and a bot response to clarify the nature of the inquiry. Then you could be waiting for up to 24 hours or more to get a response so you need to be vigilant to make sure that you don’t miss seeing the written response from an operator. Otherwise, you could be waiting longer and longer to get your matter resolved if at all.. at the end of the day my question wasn’t resolved to my satisfaction but enough said that I did find their Support particularly poor compared to the Support offered in my home country Australia. Wouldn’t be recommending them if I knew that about the competition.

Don’t ever use spark, ripped off, is ridiculously overpriced.
Cancelled the plan twice as I left New Zealand and they kept sending me bills.
So incompetent and the worst customer service ever.

I've been with Spark for 9 years, what keeps me coming back? The product, no! but thats ok nothing unique about the offerings, However the team, its seems to me whomever they put in that store seems to know how to look after customers, Melissa has assisting for the past 2-3 years...AWESOME work Team.

I never take too much notice of my bill as I have an AP that comes out each week. I happened to look at it yesterday and discovered they had changed my plan without authorisation. My daughter was on my plan paying $35 per month, I noticed they had increased this to $72. When I contacted them, they said nothing could be done as that plan was no longer available. I have since changed both plans, still more expensive and no more spotify included.. Crap!

Worst customer service ever. 2 hours over 2 calls to the philipines. Cannot resolve a simple issue changing a plan. Also keep charging me incorrectly overseas. Have had so many issues now. So bad. Been with them for years and cancelling today.

Worst broadband provider in NZ. If you have issues you on your own. A kiwi company that has outsourced it's customer service to the Philippines you can't do Jack. Horrible Horrible company.

Spark changed the price without notice from $45 to $50 for my pay monthly plan.

Not to mention it was still under I contract I signed up for for 24 months, breaking the contract.

Illegal shoddy business practices, should be investigated.

They turned off my direct debit without notice and then ruined my credit file for non payments.

Mobile plans ridiculously over priced compared to other providers. They also increase contracts pricing without choice despite being a long standing customer, would not recommend

I’ve had such a terrible customer experience that I’ve been waiting for my refund for the past week. I’ve called them every day, and they keep saying that they’re processing the refund on the way. Today, they realised that they had already processed it, but they’re still telling me to wait another five days. Every customer service person I’ve spoken to has been lying to me.

Do not use Spark for wireless broadband!!! It is terrible. Had no end of problems. Customer service and expert engineers are in the Philippines. Same old retoric given with same old solutions. Move router, change password to prevent others using it and reduce the number of users. She checked our internet whilst on the call and we were told that we were off line? According to our devices, we weren't. We have intermittent internet during the day and no internet after 7pm. Useless!!!!

One of the worst service providers out. Overcharged constantly, no explanation or communication regarding my bill enquiry. 0 stars if I could.

Worst service provider ever.
Twice the monthly bill for half the mobile data - ridiculous
Patchy coverage
Slow internet
Crappy communication
Unhelpful
DON'T GO THERE

well once you need to start topping up on data ,its downhill all the way ,,top ups dont even last a day.. travel pack was good,,but yea data just gets chewed up

If I could give them a crossed over star, or a broken phone as a review, that’ll be the case.
This company SUCKS.

I was spark customer from 2 years I changed my provider recently & new provide tried 3 times to tracer my no & spark keep refusing, now asking me how much you recharge last time, location etc I mean what the hell this has to do with transferring a no🤦‍♂️ ridicules service
Rude but true they are the Stupid & dumbest people I come across with in my entire life

For a NZ telco it's the worst - mobile is a rip - I've left them and will never go back, I'll share my experiences with all of my connections. And to add salt to the wound when I moved carriers they stole my remaining credit. Money hungry beep beep. Do not select this company - not customer centric

I have purchased several top products from spark, s24, s25, and flip6. I have had an awesome experience with spark. They are quick to serve at thier sales locations and thier products are top of the line and thier plans are competitive.

Spark is one of New Zealands largest Communications giants, interesting isn't it!!! On their websites I couldn't leave a review. I had an account with Spark for a very short duration, the mobile data was always cutting out and I did make complaints. Customer service was appalling, no help at all, I editable I cancelled my account with Spark at which points cancelled my account with Spark however, my troubles did not stop there, I was working 70 hour weeks, I was now with Skinny mobile which worked better surprisingly, Spark didn't cancel my account instead charging me $338 for a service they know damn well I never used. Now I am being chased by Indebted for a bill I will never pay, for a service never used. Spark representatives and I shared a phone call and they made me feel very guilty, although I had done everything correct.

They charge you $63 just to end your contract. Even when you've paid for your month, they whack on an additional "end of service" fee. What an absolute rip off. Stay away at all costs. Kogan far cheaper and better.