Spares2Repair.co.uk Reviews 

3,980
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 408 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated support team for going above and beyond to help find the correct replacement parts for older appliances. People also mention that shopping is straightforward, with orders arriving securely packaged and matching descriptions perfectly. Consumers appreciate the consistent updates provided throughout the dispatch process, making the entire journey smooth and reliable. Some reviewers were not happy with delivery delays, noting that paid express shipping did not always arrive on time. Some people also noted communication difficulties regarding items that were shown as in stock but turned out to be on back order or discontinued.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting that items arrive quickly, are... See more

Delivery service

Consumers find delivery service to be positive, highlighting fast shipping times and secure packaging. Many... See more

Order

Reviewers highlight positive aspects of the order process, describing it as quick and easy with helpful... See more

Service

Users describe positive interactions with service, highlighting fast and efficient support. Consumers... See more

Customer service

Clients share positive opinions on customer service, highlighting prompt responses and helpful assistance... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Due to lack of communication between company & my husband I genuinely thought they had not refunded the money for the spare part I ordered & sent back !! Big thank you to Dan who sorted out the issu... See more

Rated 5 out of 5 stars

REally helpful guy on chat who did all he could to understand what I needed and help me get the right parts. Now waiting on tech team to confirm what the parts are so I don't buy the wrong thing. The... See more

Rated 5 out of 5 stars

Had a little hic up at the beginning as it was held up at the warehouse, however Dan dealt with it and sent it out in time as I was having a media wall fitted and needed this part to complete the job.... See more

Rated 5 out of 5 stars

Excellent service, could not be happier. Needed a replacement middle shelf unit for door of Russell Hobbs fridge/freezer. Official supplier could not help. These people kept me informed of order pr... See more


Company details

  1. Appliance Parts Supplier
  2. Electronic Spare Parts and Components Store
  3. Kitchen Supply Store
  4. TV store

Written by the company

A live spare parts database of over 19 million parts! With replacement spare parts for over 3000 brands of appliances and next day delivery for 200000+ spare parts, with another 350000 available for delivery within 7 days! Accepting PayPal, Apple Pay, Google Pay and Credit/Debit Cards


Contact info

4.8

Excellent

TrustScore 5 out of 5

4K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 25% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.8

All reviews

(3,980)

388 reviews in the last 12 months

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Rated 4 out of 5 stars

Service

Ordered a part which turned out to be the wrong one as the website didn't make it clear that there were 2 different sizes for the unit we had. Returned the incorrect one and reordered the correct one. All items were processed without any dramas and quickly and promptly. Thank you, particularly to Dan for his time, understanding and help. Great service. Delivery was prompt and efficient.

14 April 2026
Unprompted review
Rated 5 out of 5 stars

I had a great experience with the…

I had a great experience with the support team when I needed help finding a replacement washing machine door handle. They responded quickly, were very helpful, and guided me clearly to the correct spare part. The whole process was smooth and stress-free, and I was able to fix the issue without any problems. Really appreciate the support—highly recommended!

13 April 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Great service. Great communication and product knowledge. Care and attention when packing items and swift response and delivery time. Very happy customer

23 April 2026
Unprompted review
Rated 1 out of 5 stars

Expensive postage and no show order

Bought a freezer door part specifically as they said it would be delivered in 2 working days. Paid £5.49 for the postage and no delivery. Contacted them and lo and behold it was being packed! It arrived after 4 days so no freezer all week. I’ve requested my postage back as they didn’t deliver it in time and that’s not cheap postage, and I’ve heard nothing back yet again. I wouldn’t use this company again for sure

17 April 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding

Outstanding. Great product. Great customer service. Very fast delivery. The product works great and is as described. Highly recommend.
Thank you 😊

13 April 2026
Unprompted review
Rated 5 out of 5 stars

Worth chacking for spares

I have obtained a replacement filters for a Philips humidifier that were unavailable from Philips. It was originally back-ordered but I eventually got them after waiting for a few weeks.
Spares2repair is worth checking even if you cannot get spare parts from the manufacturer themselves.

13 April 2026
Unprompted review
Rated 5 out of 5 stars

Ordered part in February which was…

Ordered part in February which was actually on back order, it arrived in April, The communication and information on my orders progress was fantastic and I'm extremely grateful that they managed to get the part I needed. Thank you!

13 April 2026
Unprompted review
Rated 5 out of 5 stars

Easy to navigate web site

Easy to navigate web site. Found parts at great prices.
Delivery as expected.
Packaged safely, and not too much wasted (like the lack of waste). Really pleased with whole experience. I will use site again and reccomend excellent quality products.

3 April 2026
Unprompted review
Rated 5 out of 5 stars

Effective customer service

Took a bit of time for the intial email that wasnt automated but the automated email asks for the information that customer service (Dan) would need.
Once Dan replied saying he was looking into what part i would need it was done pretty fast along with the link and the reassurance it is the part that will fit my washing machine.

Thanks Dan best customer service in a while

Efficient and straight to the point

8 April 2026
Unprompted review
Rated 5 out of 5 stars

Chat Bot help

Dan who I was talking to via the Chat Bot, helped my sort out what I needed for both my cooker and Fridge/Freezer with very little information. I normally hate Chat Bots as cannot get a clear answer. Dan not only understood the question but gave the answer,and sent a link to the products I need.

8 April 2026
Unprompted review
Rated 5 out of 5 stars

Dan G AWESOME!

Dan G of the company was awesome to deal with, kindly checking my dishwasher model no. compatibility to offer suitable spares in no time at all :)

8 April 2026
Unprompted review
Rated 5 out of 5 stars

Super helpful site for oven spare parts

The website was easy to navigate, I found what I wanted easily, good product detail. Competitive product pricing and loved the order process update emails. I shipped my oder by Royal Mail to Singapore, had tracking updates, it arrived on time and was a reasonable cost. Product now installed! Super happy with the site and service.

8 April 2026
Unprompted review
Rated 5 out of 5 stars

Dishwasher packed up on the Saturday

Dishwasher packed up on the Saturday , stripped down and faulty drain pump seal leaking causing an error code .. found the part i needed from spares to repair and ordered late that afternoon, got a prompt reply to confirm my order and part was despatched early Monday morning and received well packaged on the Wednesday, great communication throughout and I couldn't be happier... dishwasher also working perfectly now !

1 March 2026
Unprompted review

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