SpareRoom Reviews 2,370

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 416 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the helpfulness and professionalism of the staff, noting their attentiveness and knowledge. Many people found the website user-friendly and dependable, appreciating the ease of navigation and the detailed search options, which saved them time. The customer service is consistently praised for being fast, friendly, and reliable, with quick response times and the availability of real human interaction. However, some customers also noted issues with the platform, mentioning that interactions felt fake or misleading, with some messages going unanswered. A few people experienced difficulties with identity verification and password resets, and some found the site not user-friendly, leading to wasted time.

What people talk about most

Staff

Reviewers consistently express satisfaction with the staff, highlighting their helpfulness, professionalism,... See more

Website

Reviewers highlight positive aspects of the website, often finding it user-friendly and effective for finding... See more

User experience

Customers had positive experiences with user experience, finding the app and website reliable, easy to... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the helpfulness,... See more

Response time

Clients share positive opinions on response time. Many reviewers appreciate the quick and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

SpareRoom makes a complicated process much less overbearing & has a great amount of options for finding exactly what you are comfortable with. Plus, they offer some unique options such as saving searc... See more

Rated 5 out of 5 stars

I signed up, made an Ad, sent out a couple inquiries, went to bed, and woke up the next morning to several messages from people wanting to rent me a room :) the 1st one actually worked out right aw... See more

Rated 5 out of 5 stars

I needed his opinion, input. He gave I wanted his personal input. Appreciated all he said. Gave him my permission to monitor my messages, give me ongoing input. I believe he is honest sincere want... See more

Rated 5 out of 5 stars

SpareRooms has been an excellent place for me to market and find a roommate with whom to share my home. Through my experiences, I've seen the site to be user-friendly and dependable, making the proces... See more


Company details

  1. Condominium Rental Agency
  2. Lodging

Written by the company

Find a room, sublet or roommate fast! Rooms for rent in roomshares across New York, Los Angeles, Boston, Chicago, Miami, Dallas, Seattle and the rest of the USA. Sign up and advertise your room today for free.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

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Rated 5 out of 5 stars

Spareroom really broke down and…

Spareroom really broke down and listened to what I the customer was looking for exactly and gave me that usually people get your money and do things the way they want to what happen to the customer is always right Spareroom honors that fact and didn't over complicate the process moving is already stressful enough I would highly recommend Spareroom to any one.

16 April 2026
Rated 5 out of 5 stars

Spareroom

Spareroom, was absolutely instrumental in getting me a roommate. It was done in less than 5 days with virtually no waiting.

11 April 2026
Rated 5 out of 5 stars

Honest and appreciative.

First, the company's premise for helping people find people is Awesome!! That is a word Ellie used when helping me get online with Spareroom. She was pleasant, knowledgeable and displayed great patience with me.

10 April 2026
Rated 5 out of 5 stars

I needed his opinion

I needed his opinion, input. He gave I wanted his personal input. Appreciated all he said. Gave him my permission to monitor my messages, give me ongoing input. I believe he is honest sincere wants to help me, I ABSOLUTELY WANT FUTURE CONTACT WITH HIM> HOPE HE KEEPS INTOUCH WITH ME> Gave me permission to be comfortable with myself and find the right roomie. Great guy asset to your company

11 April 2026
Rated 5 out of 5 stars

Great find!

I spoke with a few owners and was able to find the perfect spot for exactly the kind of property that I wanted to live in. I think my new roommate and I will get along really well.

10 April 2026
Rated 1 out of 5 stars

reported!

Zero...
They sent a dangerous homeless drug addict wanted by police who made legal problems for me and my neighbours at my home which is meant to be a safe haven because they have no procedures or regulations
Private capitalising landlords use this site so they don't have to follow standard estate agent regulations or pay extortionist fees to get tenants huddled into overcrowded 3 bedroom houses where they do not live in themselves they do not care a dam except for high individual rent
SpareRoom.co.uk do not follow any regulations like openrent.com but are exactly the same worldwide property service therefore they have been reported to trading standards and the property ombudsman uk for breaking standard rules and procedures of a property website reply to me was we do not have to well we will see about that as an adviser said otherwise

4 April 2026
Unprompted review
SpareRoom logo

Reply from SpareRoom

Hi Ruby,

We'd like to assure you that we do not suspend accounts without careful consideration or good reason.

Your account would be closed either because of a breach of our website Terms and Conditions or because of a serious report.

We can see you have received an email regarding your account. If you have any further questions, please reply to our latest email.

Best wishes,
The SpareRoom Team

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