I had an issue and asked for assistance, I received a very quick response saying my issue was being followed up. I then got an update on progress. I then very quickly after got a response resolving my... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I was very impressed with Sarah who answered our email request promptly. She was not only very courteous but was very attuned to our needs. She was obviously very experienced, and I felt confident in... See more
Company replied
I’ve been using Spacer for many years and it’s a very good platform for renting out a spare car space. The booking process is straightforward and payments are efficient. I did have a reporting ac... See more
Company replied
First booking got cancelled however customer service CJ reached out to recommend other spaces that are available. It helped me secure a parking which was really helpful. Really appreciate how prompt r... See more
Company replied
Company details
About Spacer.com.au
Written by the company
Spacer.com.au is Australia’s Premier Peer-to-Peer Marketplace for Self Storage, linking Hosts (people WITH space) with Renters (people WHO NEED space).
Founded in 2015, the business provides an efficient and more cost effective self-storage solution for your boat, car, caravan, furniture and household goods, in a secure environment for all users. Spacer is proud to be a part of the growing sharing economy.
Money Back Guarantee
A little peace of mind
If you make a booking through Spacer, you are protected by our money back guarantee. For all our valued Spacer Renters, you will be reimbursed in full if:
- The issue is raised within 24 hours of the booking confirmation, and
- The space is unavailable at the date and time of your agreement, or
- There is a significant error in address or description of space, or
- Your vehicle cannot fit in the space
Please note:
- Removalist fees, alternative parking or transport costs, towing charges and any fines are not included as part of the money back guarantee
- Issues not included above, including change of mind, are not covered by our money back guarantee
- Your issue will be confirmed with the Host
Contact info
Level 3, 55 Pyrmont Bridge Rd, 2009, Pyrmont, Australia
- 1300 500 538
- support@spacer.com.au
- spacer.com.au
4.5
Excellent
597 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good customer service when things like…
Good customer service when things like password resets don’t work.
6 September 2025
Unprompted review
Reply from Spacer.com.au
Thank you so much for your feedback! We’re glad to hear our team was able to support you when things didn’t go smoothly—especially with something as frustrating as password resets. We’re always here to help and appreciate you taking the time to share your experience!
Excellent response from Sarah
Excellent response from Sarah. She quickly grasped my booking issue and provided with a solution within minutes.
3 September 2025
Unprompted review
Reply from Spacer.com.au
Thank you so much for your feedback! We’re thrilled to hear Sarah was able to resolve your issue so quickly and effectively. I’ll be sure to pass this along—she’ll be glad to know her support made a difference. We're always here if you need anything else!
Great experience
Great experience - Sarah was extremely helpful and understanding. Great costumer service.
3 September 2025
Unprompted review
Reply from Spacer.com.au
Thank you so much for your kind words! We’re thrilled to hear you had a great experience, and we’ll be sure to pass your appreciation along to Sarah. She’ll be delighted to know her support made a difference. We’re always here to help—anytime you need us!
Wasn't able to get the host to contact…
Wasn't able to get the host to contact me so it was a waist of time
28 August 2025
Reply from Spacer.com.au
Thank you for sharing your experience, and we're sorry it didn’t go as expected. We understand how frustrating poor host communication can be and regret the inconvenience caused. We're working to improve host responsiveness and ensure smoother bookings. A full refund was processed to your credit card on 01-09-2025.
Really great customer service from…
Really great customer service from Sarah.
She helped resolve my issue on the phone - first call resolution.
She was extremely helpful and gave amazing service with positive result.
Thank you Sarah and the Spacer team :)
1 September 2025
Unprompted review
Reply from Spacer.com.au
Thank you so much for your kind words! We're thrilled to hear that Sarah was able to resolve your issue on the first call and deliver such a positive experience. First-call resolution is something we strive for, and it's wonderful to see Sarah's dedication shine through. We'll make sure she sees your message—it’ll absolutely make her day. Thanks again from all of us at Spacer!
CJ has a good customer service skill.
1 September 2025
Unprompted review
Reply from Spacer.com.au
Thank you so much for the kind words! We're glad to hear CJ delivered great customer service. We'll be sure to pass along your feedback—it means a lot!
So far so good
I'm so far only a couple days into a booking. The owner showed me around that same day as I requested, so the car space is good and legit, and . the owner also seemed good so I trust this process so far. When I booked it was only for the first month + bond, but it showed a high figure in the thousands after I paid. I immediately rang to ask about that, it seemed all personnel were busy so I left a message. Later that day Clarisse emailed me back with a clear answer that it was only a projected price for 12 months, not what I would be charged. So I am also happy that customer service are eagerly on the case. I parked in it for the first time today and so far so good
26 August 2025
Unprompted review
Reply from Spacer.com.au
Thank you for the update. I’m pleased to hear that everything is progressing well so far. It’s reassuring to know the owner was responsive and that the car space meets expectations. I also appreciate your initiative in clarifying the payment details, and it’s encouraging that customer service responded promptly and thoroughly. Glad to hear your first parking experience went smoothly.
It was easy to find and book the space…
It was easy to find and book the space I need, book the space and get a discount.
23 August 2025
Reply from Spacer.com.au
Thanks so much for your feedback! We're glad to hear the booking process was smooth and that you found the space you needed—plus scored a discount! We love making things easy and rewarding for our users. If there's anything else we can do to help, just let us know.
I had made a mistake in my booking and…
I had made a mistake in my booking and the receptionist fixed everything up and even help me find another space to rent
15 August 2025
Reply from Spacer.com.au
Thank you for your kind feedback! We're glad to hear our team was able to assist and help you find another space. If you need anything else, we're always here to help.
Reply from Spacer.com.au
Thanks for reaching out. To assist you, please email us at support@spacer.com.au with your registered Spacer phone number or email so we can locate your booking. You can also call our support team at 1300 500 538.
Spacer and Parkhound are doing a great job at utilising our urban space more efficiently
Spacer and Parkhound are doing a great job with customer service. CJ helped me work through some profiling issues and was super responsive (thanks again!).
14 August 2025
Unprompted review
Reply from Spacer.com.au
Thanks so much for your kind words! We're thrilled to hear that Spacer and Parkhound are making a positive impact on urban space and customer service. Big kudos to CJ for the stellar support—I'll be sure to pass on your thanks! We're always here to help.
Quick responses
Quick responses, good customer service and good availability of spaces close by.
5 August 2025
Reply from Spacer.com.au
Thank you for your feedback! We're glad to hear you had a great experience with quick responses, helpful customer service, and convenient space availability. We’re always here to make parking easy and stress-free—just let us know if you need anything else!
First booking got cancelled however…
First booking got cancelled however customer service CJ reached out to recommend other spaces that are available. It helped me secure a parking which was really helpful. Really appreciate how prompt responses were when I sent an email to CJ. Overall a great experience!
30 July 2025
Unprompted review
Reply from Spacer.com.au
Thank you so much for your kind feedback! We're sorry to hear your first booking was cancelled, but we're thrilled CJ was able to step in and help you find a new space quickly. It’s great to know their prompt responses and support made the experience smooth and positive for you. We’ll be sure to pass your lovely words on to CJ—they’ll be so glad to hear it! If you ever need assistance again, we’re always here to help.
Fast and easy to use
7 August 2025
Reply from Spacer.com.au
Thanks for the great feedback! We're glad you found Spacer fast and easy to use. If there's anything else we can do to make your experience even better, just let us know!
Top rate support from Spacer.com.au
Although I couldn’t find a solution to my space requirement on this occasion, I have to say that support from Spacer was exceptional. Clarisse was my point of contact and she simply could not have been more helpful in trying to provide a solution to my space problem. I will definitely come back to Spacer.com in the future.
25 July 2025
Unprompted review
Reply from Spacer.com.au
Thank you so much for your kind words! We're thrilled to hear that Clarisse provided exceptional support, even if we couldn’t meet your space needs this time. We truly appreciate your feedback and look forward to welcoming you back to Spacer.com.au in the future. Don’t hesitate to reach out whenever you're ready—we’re here to help!
I received excellent and prompt…
I received excellent and prompt response from host and Spacer.com. My issue was quickly rectified even after hours. I was the cause of the issue, if I had only read ad properly. 😁
28 July 2025
Reply from Spacer.com.au
Thank you for your lovely feedback!
We’re so glad to hear you received excellent and prompt support from both your host and Spacer—even after hours. We're happy we could help get things sorted quickly.
Thanks again for sharing your experience, and we’re always here if you need anything.
Cancellation of my booking within the 24 hour period
Cancellation of my booking within the 24-hour change of mind was initially rejected, but eventually resolved, and a full refund was issued. Thank you Sarah for sorting this out.
Jill
20 July 2025
Unprompted review
Reply from Spacer.com.au
Thanks for the feedback! I'm glad to hear it was resolved and that Sarah was able to assist. If you ever need help again, we're here for you.
Beware
You unfortunately are unimpressive, some would in fact say that you are rip off merchants. Customers should be aware. There is no provision for customers to Accept the offer of a booking once an Application has been made, so it is all one way traffic as you already have the credit card details required to make an Application and ii) If Spacer provides a cancellation period, please adhere to it and not make it impossible to cancel within the Money Back Guarantee Period by blocking the calendar and making the Chat unhelpful.
19 July 2025
Reply from Spacer.com.au
Thank you for sharing your concerns—we genuinely regret that your experience didn’t meet expectations. We understand your frustration regarding the booking and cancellation process. While we aim to keep the system transparent and user-friendly, the calendar was blocked at the time you triggered the cancellation because the system automatically identified that your request fell outside the Money Back Guarantee policy. We absolutely want to honor the Money Back Guarantee wherever applicable.
Account closed without explanation
I went to create an ad to lease some spare space, but, my ad was cancelled and my account was closed without an explanation. When I called Sapcer.com.au customer service I was told on the phone "it was a business decision" I asked for a further explanation on what that meant and if I breached their Terms and conditions, however, the customer service representative wasn't able to provide me with any explanation and repeated "it was a business decision". Don't waste your time with Spacer.com.au
19 July 2025
Unprompted review
Reply from Spacer.com.au
Thank you for reaching out. We’re genuinely sorry to hear about your experience. We understand how frustrating it can be to have your ad and account closed without a clear explanation. While some listing decisions are based on internal reviews for security and business policy purposes, we acknowledge that more transparency would have been helpful.
Please contact us at support@spacer.com.au with your contact information, and we’ll do our best to assist you further.
Thank you again for your feedback—it helps us improve.
5 Stars
The lady i spoke to on the phone was incredible! she stayed on the line until i had secured the spot and then called the owner to ensure that it was approved. Amazing service.
15 July 2025
Reply from Spacer.com.au
We’re thrilled to hear our team went above and beyond to help secure your spot. That kind of dedication is what we aim for every day. Appreciate you sharing your experience—amazing customers like you make it all worth it!
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