Southwood Garden Centre Reviews 

797
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 251 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the fast delivery times and careful packaging of their purchases, noting how smoothly and quickly orders arrive. People also highlight the exceptional quality of the items received and the helpful, friendly attitude of the staff during interactions. Some people were dissatisfied with occasional stock limitations or minor delivery hiccups. For instance, a few consumers experienced missing parts upon arrival or noted instances where parcels were left in unsecured outdoor locations rather than handed directly over. Despite these smaller drawbacks, regular consumers remain very enthusiastic about shopping here again in the future.

What people talk about most

Product

Consumers find product satisfaction to be exceptionally high, frequently praising the prompt delivery,... See more

Delivery service

Reviewers highlight positive aspects of delivery service, consistently praising the exceptionally fast... See more

Order

People report positive experiences with order, highlighting a quick, smooth, and easy online purchasing... See more

Service

Reviewers mention positive feedback about service, frequently highlighting brilliant and fast delivery along... See more

Price

Users describe positive interactions with price, noting great value for money and competitive rates compared... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was impressed that the lady phoned me to say that the item I had ordered was out of stock but some more were expected in the following week & would I mind waiting. A bit of old fashioned common cour... See more

Rated 5 out of 5 stars

I was looking for the White Floral LED Glitter Water Spinner Lantern, and could not find any in stock anywhere until I went to Southwood Garden Centre online. They promptly shipped with a very quick... See more

Rated 5 out of 5 stars

Ordered a small wicker wreath 35cm. I received the order next day. It was a beautiful product, so happy, looks amazing. Fantastic service, delivery and price. Highly recommend, and I will be us... See more

Rated 5 out of 5 stars

First time of ordering and even though one item was out of stock the customer service I received was excellent. They even said they would email me if they get item back in stock. The two Christmas orn... See more


Company details

  1. Garden Center
  2. also in
  3. Christmas Store
  4. Garden Furniture Shop
  5. Grill Store
  6. Outdoor Furniture Store

Written by the company

Southwood Garden Centre is a small family run business. We offer local collection and nationwide delivery on all of our products. With express delivery available. We also have a large in store selection of plants that are not on our website. With over 2000 different products to choose from we have something for everyone. Ranging from Solar Lights, Garden Furniture, BBQ’s, Homeware, Seasonal Products and so much more! Visit our website now to checkout our full range of products.


Contact info

4.9

Excellent

TrustScore 5 out of 5

797 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.9

All reviews

(797)

236 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent customer service (online)

Excellent customer service (online purchase) from Southwood, quick to reply, friendly and very helpful. They also sorted out onward delivery to the IOM for a very reasonable price via their UK delivery partner. All arrived safely. Very happy customer here!

22 September 2026
Unprompted review
Rated 5 out of 5 stars

After browsing on line for a garden…

After browsing on line for a garden ornament for a birthday gift, I came across the Brushed Gold Finish Large Buddha Head, on Google which directed me to the Southwood Garden Centre, the ornament was exactly the item I was looking for, at a good price. The item arrived extremely fast and very well packaged to protect the contents. I can’t wait to give this to my sister tomorrow with her other gifts, she will love it!! I also received a thankyou email from this family run small business, with a code for money off my next purchase, excellent customer service. Thank you, I will be back to shop again.

4 September 2026
Unprompted review
Rated 5 out of 5 stars

Great gifts that are more than just garden based.

I found this site by accident….. and very happy that I did. I bought a couple of gifts for my son’s birthday. The website had so many ideas and was full of gifts and ideas I hadn’t seen before. They arrived swiftly and were packaged well. My son loved them.

9 September 2026
Unprompted review
Rated 5 out of 5 stars

You know some retailers really just…

You know some retailers really just want your money and dont care about the service they give so what a breath of fresh air ,,,,had a problem with an order but they solved it before it became and issue well done

4 September 2026
Unprompted review
Rated 5 out of 5 stars

Caring and Commitment towards Customers

I had a small issue with one of the items, but the Southwood rectify the issue within short time in a professional manner. I really appreciate the their packaging and delivery speed. The packaging reveals their caring and commitment towards the customers.

2 August 2026
Unprompted review
Rated 5 out of 5 stars

Ordered a small wicker wreath 35cm

Ordered a small wicker wreath 35cm.
I received the order next day.
It was a beautiful product, so happy, looks amazing.
Fantastic service, delivery and price.
Highly recommend, and I will be using the company in the future, thank you

28 August 2026
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

I ordered a couple of water saving pots to add to the ones I had bought some time ago. These pots had a clip on base which held the water. Unfortuntely one of the pots was missing its base. I emailed Southwood asking if they could find the part as it may have just fallen off. They came back to me straight away (within 10 minutes) and sent their staff off to look for the part. Unfortunately they could not find it. Southwood gave me an immediate refund of the problem pot and did not need me to send it back. Brilliant customer service. Highly recommend them and will be back.

23 August 2026
Rated 5 out of 5 stars

Autum here we come

My go to place at this time.of year, large range of autumnal / halloween (and soon Christmas) items and there is always something new you haven't seen before.
Staff go out of their way to help and are always pleasant.

22 August 2026

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