Southface Dermatology Reviews 364

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being professional, caring, and friendly, making them feel at ease and well-informed. The service is frequently described as excellent, with many highlighting the efficiency and thoroughness of treatments and consultations. People appreciate the smooth booking process and the quick availability of appointments, especially when compared to other healthcare options. The overall user experience, from initial inquiry to treatment, is consistently rated as first-class, with many feeling listened to and reassured. However, some customers mentioned that while the appointment itself was good, the cost was considered very expensive for the time taken. Additionally, a few people felt there wasn't enough information on treatments or readily available answers to their questions.

What people talk about most

Staff

Customers consistently note positive experiences with staff. Reviewers frequently praise the professionalism,... See more

Service

Users describe positive interactions with service, highlighting the professionalism, efficiency, and caring... See more

User experience

Reviewers mention positive feedback about user experience. Customers consistently describe their overall... See more

Customer service

People report positive experiences with customer service. Customers consistently praise the helpfulness and... See more

Booking process

Customers consistently report positive experiences with the booking process. Many found it easy and... See more

Based on these reviews

Rated 5 out of 5 stars

After being let down by the NHS I went to South face where Dr. Helen Robertshaw came up with a plan to resolve the issue. The procedure was undertaken on time and the issue resolved. I would not hesi... See more

Rated 5 out of 5 stars

My 96yrs old mother has now had three minor facial skin cancers, and one leg lesion removed by Dr Helen Robertshaw and her team. Mother visited Dr Luna yesterday and was put at her ease as her new lum... See more

Company replied

Rated 5 out of 5 stars

All the staff at Southface are professional, helpful & reassuring. Have had several procedures over the years & would highly recommend them. Always go directly to them, as sadly the NHS waiting lists... See more

Company replied

Rated 5 out of 5 stars

Excellent. All round. Dr Plant listened to my concerns, explained what she could do for me - and did it, there and then. Couldn't have been more helpful. Possible side effects and potential pr... See more

Company replied


Company details

  1. Dermatologist
  2. Health and Beauty Shop
  3. Health Consultant
  4. Medical Center
  5. Skin Care Clinic

Written by the company

Southface Dermatology Clinic is the only Dermatologist run skin clinic in Dorset to offer a wide range of expert dermatology procedures, laser treatments, skin cancer services and aesthetic improvements. Our team of Dermatologists and Nurses are experts in their fields of practice. All our Doctors and Dermatology Nurses also work in the local NHS Hospitals. We also offer all you would expect from a general dermatology clinic, with the treatment of a wide range of skin problems such as eczema, psoriasis, rosacea, warts, itching and acne, as well as nail, hair problems.


Contact info

4.9

Excellent

TrustScore 5 out of 5

364 reviews

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Replied to 100% of negative reviews

Typically takes over 1 month to reply

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Rated 5 out of 5 stars

My first appointment

My first appointment.
Very professional and caring.

19 December 2025
Unprompted review
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Reply from Southface Dermatology

Thank you for your kind review! If there is anything we can assist you with in the future, please let us know!

Southface Dermatology

Rated 5 out of 5 stars

Extremely professional clinic

Extremely professional clinic, always a kind and warm welcome. Excellent.

17 December 2025
Unprompted review
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Reply from Southface Dermatology

Thank you for your kind review! If there is anything we can assist you with in the future, please let us know!

Southface Dermatology

Rated 5 out of 5 stars

Professional and efficient …

This is my third time of using southface clinic . They are extremely professional in all aspects. The communication before the appointment is great and the doctors have been excellent. I wish I had known about them earlier.

12 December 2025
Unprompted review
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Reply from Southface Dermatology

We’re so glad you enjoyed your experience with us. Thanks for choosing Southface and for sharing your thoughts.

Southface Dermatology

Rated 5 out of 5 stars

Quick and positive.

I have been a patient of Dr. Robertshaw’s
for many years on and off. I have always
been confident that she will find a remedy
for my problem and she always makes me
feel that she is always going to give me the
correct medication without the need to keep coming back again unlike many
consultants.

5 December 2025
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Reply from Southface Dermatology

Thank you for your lovely 5★ review.

We’re really pleased to hear that you’ve felt confident in Dr Helen Robertshaw’s care over the years. It’s great to know that her thorough approach and focus on getting the right treatment first time has made such a positive difference for you. Your continued trust means a great deal to us, and we truly appreciate you taking the time to share your experience.

Kind regards

Southface Dermatology

Rated 5 out of 5 stars

Excellent care and thoughtful approach

I was able to see Dr. Luna within a reasonable timeframe from my initial contact. She was proactive in offering me the choice to continue my treatment with her or another consultant, and gave me time to consider without pressure. Dr. Luna was friendly, listened to my concerns, and explained my request to surgically remove my linear nevus, though alternative treatments were not discussed in detail.

Due to the practice’s busy schedule, I opted to have my surgery with Dr. Robertshaw. Although I was initially anxious about seeing a different doctor, Dr Robertshaw was calm and knowledgeable in manner which quickly reassured me. She offered an alternative treatment option, which helped me feel more confident about the procedure.

While I did feel slightly on the spot when considering a different treatment method option on the day of surgery, I believe Dr. Robertshaw’s advice led to a less invasive approach and a positive outcome. I am still healing, but overall I would highly recommend both Dr. Luna and Dr. Robertshaw for their attentive care and thoughtful management of my treatment and look forward to sharing the final results with them in the coming weeks.

4 December 2025
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Reply from Southface Dermatology

Thank you for your detailed feedback - We truly appreciate it!

If there is anything we can help you with in the future, please do not hesitate to get in touch!

Many Thanks,

Southface Dermatology

Rated 5 out of 5 stars

Friendly and professional

The staff were friendly, professional and explained everything very clearly. I would definitely recommend this dermatology clinic.

5 December 2025
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Reply from Southface Dermatology

Thanks for your lovely review! We’re delighted to hear you had such a positive experience.

Kind regards,

Southface Dermatology

Rated 5 out of 5 stars

Great Service

Great service as always with Nurse Amanda always delivered with her great smile and excellent professional advice .
Thank you .😇

4 December 2025
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Reply from Southface Dermatology

We’re delighted to hear you had such a positive experience. Thanks again for taking the time to leave a review.

Southface Dermatology

Rated 5 out of 5 stars

A great treatment to give skin a boost

I saw Nurse Amanda for a hydra facial as my skin was feeling dry and a bit blotchy after the summer. It is a new treatment and after a good explanation of procedures I decided to try this. My skin definitely feels and looks better less blotchy and more hydrated. Would recommend

9 December 2025
Unprompted review
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Reply from Southface Dermatology

Thank you for the wonderful rating! We look forward to welcoming you back again in the future.

Southface Dermatology

Rated 5 out of 5 stars

Reassuring and competent practitioners

Easy access, parking, welcoming reception. More importantly, competent and knowledgeable practitioners backed up by impressive technology.

9 December 2025
Unprompted review
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Reply from Southface Dermatology

We truly appreciate your support and your 5★ review. It’s great to know we delivered the experience you were looking for.

Southface Dermatology

Rated 5 out of 5 stars

Great team

Great team. So thoughtful and helpful. Dr Luna is calm and professional and I felt as though I was getting the best care, which I was. Thoroughly recommend Southface.

8 December 2025
Unprompted review
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Reply from Southface Dermatology

Thank you for the amazing feedback! Reviews like yours motivate our team to keep delivering the best experience possible.

Southface Dermatology

Rated 5 out of 5 stars

Lesion queries

On time, understanding of worries, explained condition without medical jargon, outlined treatment clearly, and price. Altogether reassuring.

8 December 2025
Unprompted review
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Reply from Southface Dermatology

A big thank you for the 5★ rating! We’re delighted to know you were happy with our service!

Kind regards,

Southface Dermatology

Rated 5 out of 5 stars

This was my second appointment and can…

This was my second appointment and can definitely recommend Southface Dermatology.
Very professional and very understanding.

5 December 2025
Unprompted review
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Reply from Southface Dermatology

Thanks for choosing Southface Dermatology and for sharing your thoughts and feedback!

If there is anything we can help you with in the future, please do get in touch!

Southface Dermatology

Rated 5 out of 5 stars

Very friendly and welcoming atmosphere.

Very friendly and welcoming atmosphere.
Amanda was very thorough explaining the treatment and she’s been very caring and gentle in her approach.

4 December 2025
Unprompted review
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Reply from Southface Dermatology

Thank you for the amazing feedback! Reviews like yours motivate our team to keep delivering the best experience possible.

Southface Dermatology

Rated 5 out of 5 stars

First class service from Dr Luna

Dr Luna was very professional and thorough. She is very knowledgeable and easy to talk to. She identified sun damage on my face, and reassured me that it was nothing more sinister. She prescribed appropriate treatment, and gave me advice on long term preventative care. She also examined my torso to check for any sun damage. A first class service which I would thoroughly recommend.

5 December 2025
Unprompted review
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Reply from Southface Dermatology

Thank you for your review! We really appreciate you taking the time to leave such a great review. It’s wonderful to hear that everything met your expectations and you will be recommending our services!

Southface Dermatology

Rated 5 out of 5 stars

Completely trust their expertise/skill …

After a traumatic experience through the NHS a few years back, I put my trust in the clinic and Dr Helen Robertshaw to help me through what was a difficult procedure for me. I am so glad I did and have returned for a further checkup and again received her expert advice. It’s so important to be able to trust the specialist caring for you at these times and her expertise, care and general approach is second to none. I wouldn’t go anywhere else.

2 December 2025
Unprompted review
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Reply from Southface Dermatology

Thanks for the fantastic 5★ review! We’re really happy to know you’re pleased with our service. If there is anything we can help with in the future, please do not hesitate to get in touch!

Kind regards,

Southface Dermatology

Rated 5 out of 5 stars

Efficient booking and escalation of…

Efficient booking and escalation of treatment.
Professional and thorough - felt at ease throughout the consultation.
Would highly recommend.

25 November 2025
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Reply from Southface Dermatology

Thank you so much for your kind words! We’re thrilled to hear you had a great experience with Southface Dermatology. Your support truly means a lot to us.

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