Southampton Cruise Parking Services Reviews 

769
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 210 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention how helpful, friendly, and welcoming the staff are, making the initial arrival and car drop-off a completely stress-free and pleasant process. Consumers also appreciate the simple booking process, clear directions to the facility, and the peace of mind knowing their vehicles are safely stored in secure covered spaces. However, some customers also noted frustrating delays and timing issues during the pickup and delivery service after returning from their trips. A few people described waiting extended periods out in the cold or rain for the shuttle buses, alongside dealing with disorganized queues.

What people talk about most

Service

Reviewers highlight positive aspects of service, noting that the drop-off and transfer process is extremely... See more

Staff

Customers report positive experiences with staff, highlighting their helpful and friendly attitude throughout... See more

Location

Consumers find location to be ambiguous, noting that while the directions to the office were clear and easy... See more

Booking process

Clients share positive opinions on booking process, describing it as straightforward, intuitive, and very... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, with highly mixed experiences regarding waiting... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Everything went smoothly exactly as described in their very clear instructions. The office was easy to find and my car was emptied of baggage for transfer to a van. The car was parked in the onsite... See more

Rated 5 out of 5 stars

We were welcomed at the reception, and the car was checked before we were delivered to the cruise terminal without fuss. On our return 5 weeks later, we were collected from the terminal and taken to o... See more

Rated 5 out of 5 stars

SCPS may only a year old, but from my personal experience, the customer is at the heart of their service. Travel to/from Southampton cruise terminals is rarely a stress free experience. However, SCPS... See more

Rated 5 out of 5 stars

First time cruisers and found the experience of parking so easy. Directions clear, pick up and transfer to dock very efficient. Knowing the car was in a secure covered space gave peace of mind whilst... See more

Company replied


Company details

  1. Park and Ride
  2. Airport Shuttle Service
  3. Parking Lot
  4. Valet Parking Service

Written by the company

Southampton Cruise Parking Services (SCPS Indoor & Secure) provide the ultimate cost-effective cruise parking facility located at Southampton port next to Dock 20. We offer a swift park-and-ride experience with a complimentary shuttle transfer that takes you to all cruise port terminals within around 5 minutes traveling time. Our facility stands out from other cruise parking providers as we provide exclusive ‘indoor and secure’ parking, providing a safer alternative as your vehicle is placed within our securely locked compound with the added bonus of your car being returned nice and clean without any seagull residue. We provide you with peace of mind by logging mileage and taking photographic evidence of your vehicle upon arrival to ensure it returned to you in the same condition you left it. We guarantee that your car remains within our premises and have comprehensive car insurance to cover any unlikely event that your car could get damaged whilst we are manoeuvring it on-site. Book with us today, letting us keep your car safe whilst you cruise away.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

769 reviews

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4.5

All reviews

(769)

196 reviews in the last 12 months

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Rated 5 out of 5 stars

Fantastic service

Fantastic service. We arrived at the car park and only waited for a few minutes before we were driven to the cruise terminal. Dropped outside front door to terminal and just a few metres from baggage drop of.
On return we followed their instructions and text as soon as we disembarked.
Text once again as soon as we arrived at their Flagged pick up point.
It was 20 minutes from first text until driver arrived. In that time we walked out of terminal and collected cases. So were probably waiting 10 minutes.
When we arrived at car park our vehicle was pulled out to exit point and ready to drive away. From first text to driving away took 40 minutes.
Car kept indoors in large warehouse facility.
Will definitely use again and there is not one area that I could criticise them on.
Staff were very friendly and efficient
Overall a fantastic first class service and reasonably priced.

17 December 2025
Unprompted review
Rated 5 out of 5 stars

Excellent!

Excellent customer service provided by Southampton Cruise Parking Services. Our recent 14 day cruise was made all the more pleasureable knowing the family car was being properly and carefully safeguarded. The fully enclosed warehouse is exceptionally clean and not a speck of dust was evident on the car when we were transported from the ship to pick it up. The drop off and pick up was entirely seamless and without any delays. The staff were most attentive, ensuring transfers of luggage and passengers ran smoothly. I very strongly recommend this company for their level of customer service, polite staff and the exceptional safeguarding they provide for vehicles left under their care.

6 December 2025
Unprompted review
Rated 5 out of 5 stars

I have used SCPS before and will…

I have used SCPS before and will return! The service is fantastic. It’s easy to drop off and pick up your car and the staff are super helpful in terms of loading and unloading luggage. I like the fact that it’s ‘door to door service’ meaning there is very little walking. They drop off right by the luggage points for cruises and pick up from the same point. Perfect!

17 November 2025
Unprompted review
Rated 5 out of 5 stars

Great service

Very clear instructions with a repeat set emailed immediately before travelling. Changed the car reg a week before travelling with a straight forward telephone call and no admin charge. Transfers between site / port very efficient and no delay on getting car. Don't expect a luxurious waiting area but we weren't there for more than 5 mins so no issue. Great service.

1 December 2025
Unprompted review
Rated 5 out of 5 stars

This was a great service

This was a great service. Relatively easy to find and the staff were brilliant - friendly, chatty and very helpful.
The car was stored under cover and was ready waiting for us on arrival.
Highly recommended.

19 November 2025
Unprompted review
Rated 5 out of 5 stars

Southampton Cruise Parking

We arrived early to drop off our car but it seemed no trouble to the guys there. Unloaded car and were off to docks. when returning from cruise followed instructions and were on our way home in next to no time. This was our 3rd time of using Southampton Cruise Parking and will be using them again

28 November 2025
Unprompted review
Rated 5 out of 5 stars

Great service

The parking place was easy to find and the service was impressive. Within 5 minutes of arriving our bags were in the van, keys were handed over and we were taken straight to our ship. On return we texted as instructed and the van was waiting for us as we exited the terminal. The car was parked at the front of the garage, our bags were packed into it and off we went. Very easy to use, the car had been kept inside and safe and smooth transition throughout. Thank you

22 November 2025
Unprompted review
Rated 5 out of 5 stars

Job done and done well

first time using Southampton cruise parking and i can say it will not be my last, courteous and professional staff, swift and simple transfer to and from our ship, car ready upon our return, nothing more you could ask for really, Job done and done well.

5 December 2025
Unprompted review
Rated 5 out of 5 stars

Great service

We couldn’t have been more pleased with the service we got. We turned up and they took our keys to park our car and whisked us straight to the terminal it was so smooth.

27 November 2025
Unprompted review
Rated 5 out of 5 stars

Southampton cruise parking EXCELLENT

Southampton cruise parking services are excellent in every way from start to finish. The customer service is excellent, the pick up and drop off were smooth and problem free. I would highly recommend this service .

6 December 2025
Unprompted review
Rated 5 out of 5 stars

Had to cancel

Due to an error on my behalf I had to cancel my booking and my credit card was reimbursed within the same day. No fuss, no hassle. Very swift, friendly, and efficient service. 5 star.

8 December 2025
Unprompted review
Rated 5 out of 5 stars

Unbelievable customer service from the staff on duty …

We missed our ship 🚢 and these guys from CPS couldn’t have been more helpful to us from start to finish I can’t say thank you enough everyone of them were brilliant I would recommend using them every time you’re parking to go on a cruise in Southampton

5 December 2025
Unprompted review
Rated 5 out of 5 stars

All good

The mini bus travel between the terminal and parking was prompt, the car was kept indoors and the location was easy to find. Well priced for a weeks peace of mind, would recommend and will use again

5 December 2025
Unprompted review

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