Sourceful Reviews 105

TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, professionalism, and responsiveness, highlighting their dedication to understanding and bringing customer visions to life. Many people found the service to be outstanding, noting its efficiency, quick communication, and the team's willingness to go above and beyond to ensure satisfaction. The products, including labels and packaging, are frequently described as high-quality, beautiful, and exceeding expectations, with many consumers appreciating the stunning and professional final results. However, some customers also noted that while the company's concept is great, there were a few minor issues with the product and interface. Despite these occasional technical "niggles," reviewers emphasized that the company actively addresses these concerns and prioritizes customer care.

What people talk about most

Staff

Clients share positive opinions on staff, consistently praising their professionalism, responsiveness, and... See more

Service

Reviewers mention positive feedback about service. Customers consistently praise the exceptional service,... See more

User experience

Customers had positive experiences with the user experience. Many reviewers found the process responsive,... See more

Product

Users describe positive interactions with product. Customers praise the company's AI for helping design... See more

Quality

Consumers find quality to be positive, consistently praising the high standards of work and final products.... See more

Based on these reviews

Rated 5 out of 5 stars

I had never heard of Sourceful and tried out their AI to help design a custom wine label for my father's 80th birthday. The labels turned out beautifully and their team was so helpful, responsive, an... See more

Rated 5 out of 5 stars

We engaged sourceful for package design work! Their AI gave us a great headstart and outperformed conventional models in the market. When it came to refining the design we tried a few options out th... See more

Rated 5 out of 5 stars

Very happy with Sourceful their AI website was awesome to work with very detailed the customer service team were awesome very quick to respond to questions and very quick to make changes. I will conti... See more

Rated 5 out of 5 stars

I found Sourceful by accident and I’m so happy I did. I’ve been looking for packaging designers for months but this was meant to be. Oscar is absolutely amazing, extremely professional, very patient,... See more


Company details

  1. Packaging Store

Written by the company

Sourceful is the all-in-one platform for sustainable sourcing. From designing products online that solve unique needs to using live data to understand the environmental impact of every decision, we help companies create and deliver products that are better for their business and the planet.


Contact info

4.9

Excellent

TrustScore 5 out of 5

105 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Absolutely Outstanding

I found Sourceful by accident and I’m so happy I did. I’ve been looking for packaging designers for months but this was meant to be. Oscar is absolutely amazing, extremely professional, very patient, delivers the work you ask for on time and goes out of his way to get what you want done and when you want it. Exceeded my expectations and would highly recommend for quality, efficiency and beautiful end products. Can’t thank them enough.

26 June 2025
Unprompted review
Rated 5 out of 5 stars

Smooth process with excellent attention to detail

We made the decision to move from another packaging manufacturer to Sourceful and have been incredibly impressed.

Marcos, our account manager, and Iulia from the Client Experience Team answered all queries quickly and clearly, and have been a pleasure to work with. The process was very slick and proactively managed, from design right through to the final logistics. I always felt that I was aware of what was happening, and that a thorough answer to any queries would be received promptly. You can explain something once, and it is picked up and dealt with without any fuss.

The finished products (premium jewellery boxes, with suede pouches and cloths) are excellent quality and packaged in a sustainable way (previously, we have seen packaging boxes individually wrapped in unnecessary plastic).

I'm very glad to have found a company that are so great to work with, and we will be continuing to use Sourceful for our packaging needs.

28 May 2024
Unprompted review
Rated 5 out of 5 stars

No fault from start to finish!

We moved from unbranded to branded packaging for our business and couldn't fault Sourceful in every aspect of the process. We will definitely be continuing the relationship and hopefully expanding the packaging range we source through them.

4 March 2024
Unprompted review
Rated 5 out of 5 stars

The epitome of personable & professional.

I have been working with Sourceful for over 2 years now. Above all their are professional, but what makes them stand out is their personality and their cooperation. They are a wonderful team from top to bottom and everyone that I have met with over the years has been fantastic. Their product is wonderful, their ability to work along side you is refreshing and generous and they are capable of a LOT. From new materials or shapes of packaging to using software to unfamiliar to them to help organize a client such as myself - a small start up that has a small team wearing many hats. I am lucky to have met them and to have their product with my label on it.

21 May 2024
Unprompted review
Rated 5 out of 5 stars

Amazing to work with

Amazing to work with, great support and always going the extra mile to ensure we're happy clients.
Shout out to Marcos and previously Luke who I worked alongside.

22 April 2024
Unprompted review
Rated 5 out of 5 stars

I worked with Sourceful on a few…

I worked with Sourceful on a few projects and they were always very helpful. They work fast and their service is always spot on. I have a few more project ready to be discussed with them. Marcos is mine point of contact and I can't thank him enough for his patience. He is always there when you have any questions. Great Company and Great Team. Thank you.

2 April 2024
Unprompted review
Rated 5 out of 5 stars

Great experience, highly recommend!

Clemence and her team were an absolute pleasure to work with! From getting samples, double checking our artwork and accommodating our last minute request for dividers, the whole process was super smooth and the communication along the way was amazing and really put us at ease! Definitely recommend Sourceful and we won't be going anywhere else for our packaging! :)

3 April 2024
Unprompted review
Rated 5 out of 5 stars

Had a very good experience using…

Had a very good experience using sourceful, Ed in particular was amazing, very quick replies via email and always happy to talk through questions on the phone. Couldn’t recommend sourceful enough!

8 April 2024
Unprompted review
Rated 1 out of 5 stars

Absolutely disappointed about the way…

Absolutely disappointed about the way they treat people

1 December 2023
Unprompted review
Sourceful logo

Reply from Sourceful

Hi Marta,
We're sorry to hear about your negative experience with Sourceful. Our records indicate that this experience was related to your interview process.

First and foremost, please allow us to express our appreciation for the time and effort you invested in your application for a role at Sourceful.

We are committed to providing a great candidate experience, and we have taken steps internally to understand where this standard has not been maintained during your application process. We value your feedback, thus, a member of our Talent team will also be in touch by email if you would like to further expand on your experience.

Rated 5 out of 5 stars

Impressed with First Order from Sourceful

I would like to express my utmost satisfaction with the quality of the boxes I received in my first order from Sourceful. The printing is flawless, and the final packaging made unloading the pallet a breeze. I am thoroughly impressed with the level of professionalism and attention to detail demonstrated by your team. I would like to extend a big thumbs up to Ed Davies for his exceptional support from the initial enquiry right through to the receipt of my parcel. I look forward to continuing our business relationship and exploring further opportunities to collaborate. Thank you for delivering a product and service that exceeds my expectations.

10 January 2024
Unprompted review
Sourceful logo

Reply from Sourceful

Thanks so much Najaah, we're delighted you enjoyed the packaging quality.

Rated 5 out of 5 stars

Brilliant communication, Procuct & Price

Brilliant communication, Clemence was super helpful. I obtained so many quotes for my 4 pack gift boxes and this was not only the best price, but the quality is excellent. Shipping was easy and well communicated. Also if you're an eco conscious brand like mine- the carbon footprint off set is amazing. Thank you! Just organising my other packaging requirements with Sourceful now.

10 January 2024
Unprompted review
Sourceful logo

Reply from Sourceful

Thanks Eirian, it was our pleasure to help you on your project so far and we look forward to more collaboration to come.

Rated 5 out of 5 stars

Highly recommended

An extremely positive experience across several packing requirements. We received great support from the Sourceful team and wouldn't hesitate to recommend them to other companies looking for simple or more complex packaging solutions.

1 October 2023
Unprompted review
Sourceful logo

Reply from Sourceful

So happy you had a great experience Ryan, we look forward to helping you grow this year.

Rated 1 out of 5 stars

Time wasted

1 Star for ignoring my emails, they also told me MOQ is 500 whereas on the website it's 50 and 100. they only responded because I had written this review.

5 December 2023
Unprompted review
Sourceful logo

Reply from Sourceful

Hi Aso,

Thank you for taking the time to post a review, we appreciate customer feedback as it helps us to improve our service.

I am very sorry to hear our service was less than satisfactory, this is very unusual and we are reviewing all communication threads.
We have tried to get in touch with you via email and phone since last week as I am confident we can make this up to you. We will call you again very soon.

Thanks,
Wing

Rated 5 out of 5 stars

Top service

Top service. Top product. I'll be coming back for more for sure!

14 November 2023
Unprompted review
Sourceful logo

Reply from Sourceful

Thanks Ed! Look forward to seeing more projects with you

Rated 4 out of 5 stars

Great online experience

Great online experience, obviously spent some time on the software. There were some issues with our order but they were resolved very quickly so can't complain!

15 September 2023
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look