Sound Shoppe NYC Reviews 

304
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 144 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the extremely fast shipping times and the incredible selection of unique, hard-to-find boutique guitar effects pedals. Many buyers also highlight the secure, careful packaging and the exceptionally helpful, professional service consistently provided by the team. Though some reviewers experienced minor issues or needed small adjustments with their initial orders, they still appreciated the overall transaction. Most people remain extremely eager to purchase gear again because of the reliable communication and exceptional product availability. People continually note that finding such specialized musical equipment makes shopping here worthwhile.

What people talk about most

Product

People report high satisfaction with the product offerings, highlighting an exceptional and unique selection... See more

Delivery service

Reviewers express great satisfaction and appreciation regarding the delivery service. Consumers consistently... See more

Service

Clients share positive opinions on service, highlighting how helpful, professional, and informative the staff... See more

Order

Consumers find ordering to be a very positive and seamless experience, highlighting quick turnaround times... See more

Customer service

Customers report positive experiences with customer service, noting that support is genuinely helpful,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Prompt shipping, well packed, great pedals. One of the few places — if not the only — that ever has Ezhi & Aka pedals in stock. The Double Tape T is an amazing pedal for all of the craziness it can b... See more

Company replied

Rated 5 out of 5 stars

Sound Shoppe had the pedal I could find at no other US vendor. It allowed me to complete my David Gilmour pedalboard build. The Pedal sounds fantastic! Delivery was surprisingly quick. Sound Shoppe wi... See more

Rated 5 out of 5 stars

Quite satisfied with my transaction and intend to come back and purchase more gear. When I checked out on my purchase, I inadvertently had an old address selected in the payment system. Did not notice... See more

Rated 5 out of 5 stars

Sound Shoppe NYC has an awesome selection of guitar pedals, and I was especially impressed by their variety of FTelettronica pedals — a brand I’ve been trying to find a U.S. distributor for quite some... See more

Company replied


Company details

  1. Electronics Store

Written by the company

Curating Pedals. Celebrating Innovation.

Happiness Guarantee

30 day Returns

You are welcome to return any item for any reason within 30 days after delivery. If there's a malfunction, return shipping's on us.

Contact info

4.9

Excellent

TrustScore 5 out of 5

304 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(304)

130 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great Customer Service!

This was my first time ordering from the shop. I used the chat to ask about a specific preorder pedal, and my questions were answered very quickly by the friendly staff. They were also able to give me extra helpful info without asking, like shipping times, etc. This is exactly the kind of shopping experience I’d want when buying anything, especially anything guitar related. Will for sure be a returning customer. Thanks again!

28 March 2025
Sound Shoppe NYC logo

Reply from Sound Shoppe NYC

Thank you David. I appreciate the review and look forward to seeing you again! -Dave

Rated 5 out of 5 stars

Great company with unique products

Great company with unique products. I will definitely order from them again!

17 March 2025
Sound Shoppe NYC logo

Reply from Sound Shoppe NYC

Thank you John. Please let us know if there's anything else we can do for you.
-Dave

Rated 5 out of 5 stars

Easy peasy

Easy peasy. Fast and accurate. Good commo with follow up.

24 March 2025
Sound Shoppe NYC logo

Reply from Sound Shoppe NYC

"Easy Peasy" def. made my top ten favorite reviews. Thanks Michael! -D

Rated 5 out of 5 stars

Five Star performance!

Five Star performance!! Excellent communications and sent my go Rocky go when it was in stock. Buy with confidence from this trusted seller!!

19 March 2025
Sound Shoppe NYC logo

Reply from Sound Shoppe NYC

Thank you Richard. Those "Go Rocky Gos" are so hard to come buy. Congratulations on your purchase!
-Dave

Rated 5 out of 5 stars

I ordered a mid-fi fuzz pedal

I ordered a mid-fi fuzz pedal, buying through sound shoppe for the first time. It arrived earlier than expected, and the fuzz kicks ass. What more could ya want ?

17 March 2025
Sound Shoppe NYC logo

Reply from Sound Shoppe NYC

Mid-Fi Rocks!
-Thank you Joseph!
-Dave

Rated 3 out of 5 stars

My knobs were loose

17 March 2025
Sound Shoppe NYC logo

Reply from Sound Shoppe NYC

I try to stay out of the customer’s pedal boxes.
While technically, for a time, they may belong to me: I’m really just trying to find them good homes with musicians who love them. I prefer that they leave the shop unmolested.
I’m sorry your knobs were loose.
-Dave

Rated 5 out of 5 stars

TOP TIER

Personalized service, frequent shipment updates and unique inventory. Great prices—all adds up to TOP TIER. Love Sound Shoppe NYC!!

14 March 2025
Sound Shoppe NYC logo

Reply from Sound Shoppe NYC

Thank you Jeremy! We appreciate the compliment.
-Dave

Rated 5 out of 5 stars

Great Seller!

Stellar communication + fast shipping + proper packaging = Great Seller!

3 March 2025
Sound Shoppe NYC logo

Reply from Sound Shoppe NYC

Thank You for your review! I'm a bit OCD when it comes to packaging. I'm glad you appreciate it!
-Dave

Rated 5 out of 5 stars

Delta Tremolo

So happy to have found Sound Shoppe NYC. Love the Delta Trem- just what the Doctor ordered, Thanks Steve Gunter

7 March 2025
Sound Shoppe NYC logo

Reply from Sound Shoppe NYC

Thank you for the review Steve. The Delta Trem is amazing! Excellent choice. -D

Rated 5 out of 5 stars

I have a problem

I have a problem. I know this. But what am I to do when I stumble upon a store like Sound Shoppe NYC.
Everytime, without fail, I find something new and inspiring from their vast selection of boutique efx.

For anyone with a passion
to create. This shop is for you.

25 February 2025
Sound Shoppe NYC logo

Reply from Sound Shoppe NYC

Hi David. "New and Inspiring" might go up on the website. Great words. Thank You. -Dave

Rated 3 out of 5 stars

Packaged arrived days late but did…

Packaged arrived days late but did arrive in good condition.

22 February 2025
Sound Shoppe NYC logo

Reply from Sound Shoppe NYC

Hi Darrien.
I'm sorry that happened. Looking at your tracking
9420282159305510597204066860565
it seems that your package arrived at the Post Office at 12:37 the day you ordered it, yet they hung on to it for three days before shipping. Clearly, this is not how Priority Mail is supposed to work. If you need anything else, please send me an email Dave@soundshoppe.nyc and I'll see if I can further expedite things for you.
-Dave

Rated 5 out of 5 stars

So much good stuff!

Incredible selection of interesting stuff.
Quick delivery!

22 February 2025
Sound Shoppe NYC logo

Reply from Sound Shoppe NYC

Thanks Pat! That's what we're aiming for!
-Dave

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look