While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent product selection, competitive pricing, and high quality of items. Many people highlight the prompt and secure delivery service, often noting that products arrive well-packaged and in excellent condition. The service is frequently described as first-class, with staff being helpful and communicative, making the purchasing experience pleasant. However, some customers also noted issues with product descriptions not fully detailing cosmetic damage or fret wear on pre-owned guitars. A few other people also felt that some guitars required significant setup adjustments upon arrival, and in one instance, a customer reported a problem with a truss rod that they believed should have been checked prior to trade.

What people talk about most

Product

Customers consistently note positive experiences with product quality and delivery. Many reviewers praise the... See more

Delivery service

Reviewers mention positive feedback about delivery service. Customers consistently praise the fast and prompt... See more

Quality

Reviewers highlight positive aspects of quality. Many customers received products in great condition, with... See more

Price

Clients share positive opinions on price, consistently highlighting great and reasonable prices, with many... See more

Service

People report positive experiences with service. Customers consistently praise the helpful staff, excellent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Bought a beautiful guitar, which was promptly delivered and nicely packed. I'm also selling two of my guitars through the shop. The offer was fairly priced and the process easy and smooth. Communi... See more

Company replied

Rated 5 out of 5 stars

Bought a guitar from the website for my son's birthday, I had not noticed that it had tiny chip on it when looking at the pictures. I received an email advising me that it had a tiny chip on it along... See more

Company replied

Rated 5 out of 5 stars

I have purchased several guitars from Sound Affects and part-exchanged guitars in the process. Paul and the staff have been outstanding and what I like is that they allow you to take your time and exp... See more

Company replied

Rated 5 out of 5 stars

Amazing place to shop or get a guitar repaired. I brought in a Taylor acoustic with a manufacturing defect and a brand new, perfectly set up guitar was waiting at the shop in a matter of weeks.... See more

Company replied


Company details

  1. Musical Instrument Store

Written by the company

One of the UK’s leading specialist dealers in high-end, rare and boutique electric and acoustic guitar brands and gear. In early 2014, we moved to our premier showroom in Ormskirk which has become well-known for its themed room layout, which also allows for demoing products in your own space, even when the shop is going through a busy spell. When you visit us, browse at your leisure through our themed rooms. Our ‘Main Room’, complete with Chesterfield couch, wall-to-wall, houses our most boutique and rare guitars from some of the world’s most revered and respected builders. The room and it’s stock changes each day, so paying us a visit just to see what’s new is well worth it – It’s never the same twice!


Contact info

4.9

Excellent

TrustScore 5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good selection

Good selection, easy to order and delivered on time

26 February 2026
Sound Affects logo

Reply from Sound Affects

Thank you for taking the time to leave a review.

Rated 5 out of 5 stars

Great service

I ordered a guitar pedal online in the early hours, it was packed, shipped and delivered within a couple of days, the pedal arrived in perfect condition, works a treat, well worth 5 stars :)

23 February 2026
Sound Affects logo

Reply from Sound Affects

Thanks for taking the time to leave feedback.

Rated 5 out of 5 stars

Fantastic music shop

Bought a guitar from the website for my son's birthday, I had not noticed that it had tiny chip on it when looking at the pictures. I received an email advising me that it had a tiny chip on it along with detailing pictures just to make sure I was aware of it and if I still wanted it. There customer service is fantastic a rare thing these days delivery was a super quick and the guitar was very well packaged. Good stock selection and not silly fictitious prices, it's a music shop that you would definitely want go back to.

2 February 2026
Sound Affects logo

Reply from Sound Affects

Thank you for taking the time to leave feedback.
Much appreciated.

Rated 5 out of 5 stars

Bought a beautiful guitar

Bought a beautiful guitar, which was promptly delivered and nicely packed.
I'm also selling two of my guitars through the shop.
The offer was fairly priced and the process easy and smooth. Communication was excellent.
Overall a great experience. Highly recommended.

5 February 2026
Sound Affects logo

Reply from Sound Affects

Thank you for taking the time to leave a review Helmut. Much appreciated.

Rated 5 out of 5 stars

Good service from this company.

I bought a pair of Seymour Duncan pickups from this company. They arrived safely, on time and were the cheapest price online. The pickups are great, the service was hassle free and I'm very happy with this purchase.

3 February 2026
Sound Affects logo

Reply from Sound Affects

Thank you for taking the time to leave feedback Dean. Much appreciated.

Rated 5 out of 5 stars

Guitar delivered promptly

Guitar delivered promptly; Double packed, even though the outside box was slightly damaged, the inside one was fine.
Great price for a left handed instrument too

2 February 2026
Sound Affects logo

Reply from Sound Affects

Much appreciated.

Rated 4 out of 5 stars

Nice item

Nice item, well packaged and delivered promptly.

Needed a serious setup though when it arrived; truss rod/neck relief fixed, pickup and bridge saddles adjusted for height, and intonation was miles out.

29 January 2026
Sound Affects logo

Reply from Sound Affects

Thank you for taking the time to leave feedback.
We often find this time of year posting guitars out overnight due to the cold weather can affect the setup. Feel free to reach out if you need any further assistance with it.

Rated 5 out of 5 stars

Guitar clean & set up

I had my 1980's Fender Bullet set up & cleaned by the Tech guy Rob. He was a pleasure to deal with and made the guitar play amazingly well. I will now have all my guitars looked after by Sound Affects!

2 February 2026
Unprompted review
Sound Affects logo

Reply from Sound Affects

Much appreciated Ben.

Rated 5 out of 5 stars

What a Fantastic discovery you guys…

What a Fantastic discovery you guys turned out to be!! Never heard of you before but you're on my favourites now x

26 January 2026
Sound Affects logo

Reply from Sound Affects

Thank you for taking the time to leave feedback.

Rated 5 out of 5 stars

the item was in perfect condition

the item was in perfect condition, delivered quickly and the communication re the sale was great. (the price was unbelievable too) highly recommended.

19 January 2026
Sound Affects logo

Reply from Sound Affects

Thanks for taking the time to leave feedback Phil.

Rated 5 out of 5 stars

Superb

Superb! By far the most special guitar shop I have ever been to. Amazing layout & super freindly staff

17 January 2026
Unprompted review
Sound Affects logo

Reply from Sound Affects

Thank you for taking the time to leave feedback!

Rated 4 out of 5 stars

Don't be afraid to ask about details.

This pre-owned Guitar arrived well packed. I would take the view that this relatively expensive guitar was , generally, in good condition, as described. However there is one area of paint damage to the ultra thin coating, a small nick on the rim and, to me, a noticeable amount of fret wear,2nd and 3rd strings which, it might have been better to mention in the description. Sound Affects do show a number of photos of each guitar. Beyond this, a number of online companies now seem to place the onus on the buyer to 'enquire' if details are required. To be fair, Sound Affects did reach out and remind me that I could return the item ( 14 day returns policy. should I wish to do so). I am inclined to keep the guitar.

8 January 2026
Sound Affects logo

Reply from Sound Affects

Thanks again for leaving feedback. Much appreciated.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look