Soulona Reviews 381

I want to make a return on pants that did not fit me. They sent me an address in Canada to send the return to and it was going to cost me around $40. That was more than the cost of the pants.

They are professional scammmers. Stay away from this brand/platform. They pretend to send your parcel that never arrives. You will receive a lot of exuse: contact the cystom, contact the courrier, be patient and so on. Reimbursement is not granted. You lost your money and goodbye

Products looks nice and webshop seems like a solid one, but delivery takes a very long time and quality of clothes is absolutely terrible.

Ordered XL size men's "Mito" Japan-Style Shorts and Pants, got 4XL which more looks like S/M.

This is a sad sad joke on E Commerce. I am sure I have had worse experiences shopping on line but honestly...I am not able to recall that experience,
1. Shipping is at glacial speed. Frankly I had forgotten I had mad the purchase.
2, Merchandise: I used their fitting guide and was fit in a xl. They sent a xxl that fit me like a child's medium.
3. Exchange refund: NO SUCH THING. FORGET IT. Remember this the next time you buy something from an American / Chinese company.
4. Gone broke: near as I can tell they have gone tits up but only after ripping off many many people. There should be a law because this is total BS.

My .02

PS: You watch...they will resurface under a new name to continue this fraudulant behavior. Sick.

3-4 weeks for the item to deliver, ended up being the wrong size, and the cost of the return falls on the buyer.

Wouldnt accept return, even though jacket was wrong size.

Twice the said they shipped my items and twice they showed delivered, but nothing was delivered. This site is one big scam. Don't waste your money!!

At 1 month, still waiting. I think these people have criminal intent! DO NOT BUY !! Life too short for dealing with assholes like Soulana!!

Look on Facebook and saw a jacket looks so nice placed order for size xs and waited almost for a month. Finally came its L. Email couple times and no response DO NOT BUY FROM THESE PEOPLE ITS A SCAM.

Bought a jacket and the reply was that it could not be delivered the item in my country. Asked if I had another address. I asked for the refund and was told it would take a week or so. The order was canceled on March 4 and I am still waiting for the refund. But several of the e-mails from Soulona do not show up any more in my e-mail address.

Both the top and pants are not an equal quality.
Different materials
Different colours
Sizing are different and doesn’t follow their sizing guide guidelines
Pants look like they’re used and been washed multiple times.
Delivery took five weeks
They arrived separately three weeks apart.

Do not trust this company

I Bought a beautiful 4 set of earth mugs!
Unfortunately due to my swollen arthritic hands I cannot hold the mugs by their handles .
I have asked for a full refund!
I Sent the mugs with verification pictures and tracking # a few weeks back now! And verification of delivery back to the company .!!
No one has answered any of my emails regarding a refund!! So I’m still waiting!! So buyer be ware!!!!
Great product but ABSOLUTELY CRAPPY CS!!!!
Leona K

Ordered a winter jacket Feb 10, Promised delivery within 2-3 business days. Have not received it yet.

Ordered a shirt from Soulona (order S92063) as a Christmas present for my husband and received it 20 November 2025.

Wrapped it without removing it from the plastic packet. When my husband opened it on Christmas Day, we found what looked like grease marks down the front.

I took photos and sent them to Soulona on 26 December 2025.

On 6 January 2026, Soulona let me know they'd be sorting out a replacement, which I thought was lovely customer service.

On 19 January, they told me they'd changed their minds about replacing it because I'd ordered it too long ago. I explained about it being a Christmas gift that had not been taken out of the packaging, and that it was damaged rather than just not wanted. They still refused to replace it.

On 24 January, Soulona said they would process a 20% refund, which would take a "few days".

On 23 February, I received the 20% refund.

I usually read Trustpilot reviews BEFORE I buy online… not this time. Within an hour of placing my order I looked… DISASTER!! Seems everyone has a bad experience. I cancelled. Inundated them with emails. 2 days later, Rosie, who appears to be their entire customer care department replied and said order was cancelled. I now await the money returned to my account. Rarely have I read such disparaging reviews on any site… so glad I acted promptly before having to wait an age for substandard goods to be sent from China..

ref: ORDER S105553. Soulona.com
Order S105553 shipping to London .UK

Despite my four attempts to complaint regarding my Soulena order, they ignored me without any response. I contacted them via email and the internal Soulena store contact form. Now I know I've been scammed.

SIZE :
Bought the Men's Polar Thermal Winter Coat in size XL which should correspond to the size Chest 128 cm according to the sizing Guide on Soulena store's website.

Unfortunately the size I get is 4XL which corresponds to size M according to your Sizing Guide and has a circumference of 120 cm and is 8 cm smaller in circumference ( chest) .
For me this is unacceptable.
QUALITY:
Contrary to the description, this jacket is of very low quality, such quality is not even found on TEMU platform that sells Chinese goods. Fabric is thin 100% NYLON / LINING is a thin 100% POLYESTER mimicking insulated fleece.

Nothing is real here, everything is artificial and trivial. Description on soulena .com webpage is something completely different.
This is not acceptable, it is a fake of something that probably exists, but is only used for photography.
I have several photos to post as proof of this scam, but Tripviser doesn't allow this.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
I ordered and paid on January 23, 2026.
Delivery was two weeks later to London, which is acceptable, and that's why I'm giving it a 1-star rating.

I purchased a few items over a month ago and have received nothing.
No proper updates or information.
One illegible email received.
I actually am unsure I’ll ever receive my order.

Awful customer service. They lie about the refund policy. I paid t ship the items back because their sizing is inaccurate and then they refused to accept the package!!! This is fraud and abuse!

they just left the package in the snow, outside a 200 family building, and I lost 200 dollars of merchandize. the funny thing is the tracking proof soulona.com gives, are pictures outside with snow...

I like many have found delivery times to be very slow but I can wait for a shirt to be delivered.
Quality is I think in line with the price you pay, so it's not finest cotton but the price for what you get is fair.
However, what there is no excuse for is the absolute silence when an order is wrong. You made a mistake, everyone makes them, but stand behind your brand and fix them, its not hard. At this stage any sort of response would be welcome but zero response means no more repeat business from me and by the looks of reviews here I'm far from alone.