I ordered the drawstring ponytail and it looks exactly like my hair. I prefer the natual look and love my gray. The ponytail blends with my hair very well. I have ordered so many ponytails and afro... See more
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Review summary
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Reviews shaping this summary
My experience is very great with lady soul wigs I have been buying wigs for many years and I am very truthful none like this company people don't even know that I am wearing wigs my hair is white and... See more
Company replied
I purchased Sonya, words cannot express how very happy I am.This wig is simply stunning with just the right color (not overly gray) if you’re looking for a subtle touch. It came beautifully packaged w... See more
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Absolutely love this wig! ⭐⭐⭐⭐⭐ The quality exceeded my expectations. The hair is soft, full, and looks very natural. It was easy to style, fits comfortably, and I look forward to receiving many comp... See more
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Company details
About SOUL LADY
Written by the company
SOUL LADY is a trusted brand in providing premium quality human hair wigs. Our brand is dedicated to empowering women to feel confident and beautiful by offering a top-notch selection of human hair wigs that cater to our customers' unique needs.
SOUL LADY provide short bob wigs, classic bob style and trendy chic bob styles, 13x4 lace front wig, 13x4.75 lace front wig, 13x6 lace front wig, full frontal wigs, 360 lace wigs, 4x4 lace wigs, 5x5 lace wigs, 4x6 lace wigs, and we provide wig-custom service, you can easily custom your ideal wigs. SOUL LADY also have 10A grade virgin hair weave, hair extensions, we will upload them to our site soon.
We've built our own warehouse in GA, that means we will have the ability to provide a faster free shipment soon. High quality service will always be the first and most important thing that SOUL LADY provides to customers.
Shop with confidence at SOUL LADY and find your perfect look today.
Contact info
30566, Oakwood, United States
- +1 646-821-7855
- service@soulladywigs.com
- soulladywigs.com
4.0
Great
523 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Giving a rating of 1 is exaggerated
Giving a rating of 1 is exaggerated. This company will take your money. I sent the wigs back and they never returned my money. DO NOT ORDER FROM THEM!
16 October 2025
Unprompted review
Reply from SOUL LADY
Hi Micheale，
We’re truly sorry to hear about your experience and understand how frustrating this situation must feel. Please know that we take every customer concern seriously, and we would never intentionally withhold a refund. If there has been any delay or misunderstanding, we sincerely apologize for the inconvenience it has caused.
To help us look into this matter properly, we kindly ask you to contact us directly at service@soulladywigs.com
with your order number and return details. This will allow our support team to locate your case quickly and provide you with an accurate update regarding your refund status.
We genuinely value your feedback and appreciate the opportunity to make this right. Your satisfaction is important to us, and we hope to resolve this issue for you as soon as possible. Thank you for bringing this to our attention.
Best regards,
Soul Lady Wigs
Soul Lady is the answer to my needs
Soul Lady is the answer to my needs. I love the options for the salt and pepper wigs. I love the natural colors and texture.
5 January 2026
Unprompted review
Reply from SOUL LADY
Hi Norma,
Thank you so much for your wonderful review! We’re truly grateful that you chose Soul Lady and that our salt and pepper wig options meet your needs. Your kind words mean a lot to our team.
We’re especially happy to hear that you love the natural colors and textures. Creating wigs that look and feel authentic is always our top priority, and it’s rewarding to know that this shows in your experience.
Thank you again for your trust and support. If you ever need any assistance or want to explore new styles, we’re always here for you. Wishing you continued confidence and beauty with your Soul Lady wig!
Best regards,
Soul Lady Wigs
EXPECTATIONS my exceeded
The headband wig was the BEST one that I ever purchased anywhere. The quality was second to none. The color and texture was a perfect match for my hair. Initially I was hesitant because I had never purchased so, I read the positive reviews and took a chance and it really paid off.
2 January 2026
Unprompted review
Reply from SOUL LADY
Hi Patricia,
We truly appreciate you taking the time to share such a fantastic review. Hearing that the headband wig exceeded your expectations and stands out as the best you’ve purchased means so much to us.
We’re especially pleased to know that the quality, color, and texture blended perfectly with your natural hair. We understand how important it is to feel confident when trying a new brand, so it’s wonderful to hear that taking that chance truly paid off for you.
Thank you for giving Soul Lady the opportunity to serve you. Your trust and support are incredibly important to us, and we would be honored to assist you again whenever you’re ready.
Best regards,
Soul Lady Wigs
Customer service was awesome and prompt…
Customer service was awesome and prompt to respond to my request to change the color of the product I ordered before it was shipped. They took great care of me as a new customer!
4 January 2026
Unprompted review
Reply from SOUL LADY
Hi there,
Thank you so much for your kind review and for taking the time to share your experience with us. We’re truly happy to hear that our customer service was prompt and helpful in assisting with your color change request before shipment.
We’re especially glad to know that you felt well taken care of as a new customer. Providing attentive and thoughtful service is always our priority, and your feedback means a great deal to our team.
Thank you again for choosing Soul Lady. We truly appreciate your trust and look forward to supporting you again in the future!
Best regards,
Soul Lady Wigs
The advertisement is real
The advertisement is real. I was not disappointed with purchase, it exactly depicts the image as advertised. I love my wig from Soul Lady. Awesome packaging too. The best part is that it’s human hair and the color fit me to a tee.
2 January 2026
Unprompted review
Reply from SOUL LADY
Hi there,
Thank you very much for your kind review and for sharing your experience with us. We’re delighted to hear that the wig looked exactly as advertised and met your expectations.
We’re especially happy to know that you loved the packaging, the human hair quality, and that the color suited you perfectly. Your satisfaction truly means a great deal to our team.
Thank you again for choosing Soul Lady and for your trust and support. We hope you continue to enjoy your wig, and we look forward to serving you again in the future.
Best regards,
Soul Lady Wigs
The bomb!!!!!
It arrived on time and it was everything it said it would be
2 January 2026
Unprompted review
Reply from SOUL LADY
Hi Sheila,
Thank you so much for your wonderful review!
We’re absolutely delighted to hear that your wig arrived on time and was exactly what you expected. Knowing that you’re happy with both the product and the experience truly means a lot to us. Your support and kind words encourage our team to keep delivering the best quality and service possible.
We hope you continue to enjoy your wig, and we look forward to serving you again in the future!
Best regards,
Soul Lady Wigs
Soul Lady standard Salt n Pepper Wig
In addition to stellar customer service, I finally got a chance to put the wig on and I love it. Once I washed and conditioned with paraben free shampoo and conditioner, then applied a moisturizer it felt great. I modeled it for my hubby and mom and they love it on me. I will be buying another one soon!!
28 December 2025
Unprompted review
Reply from SOUL LADY
Hi there,
Thank you sincerely for taking the time to share your wonderful experience.
We are truly delighted to hear that you are enjoying your Salt & Pepper wig and that it feels great after washing, conditioning, and moisturizing. It’s so rewarding to know that your family — your husband and mom — also love how it looks on you. Moments like these are exactly why we do what we do.
At Soul Lady, we take pride not only in the quality of our wigs but also in providing care and support to our customers throughout their journey with us. Your kind words and trust mean so much, and they inspire us to continue improving and delivering the best experience possible.
We look forward to helping you find your next perfect wig whenever you’re ready. Thank you again for choosing Soul Lady and for sharing your story with us — it truly means the world.
Best regards,
Soul Lady Wigs
Great customer service
Great customer service. Great product. I received so many compliments. I will be purchasing again!
21 November 2025
Unprompted review
Reply from SOUL LADY
Thank you so much for your wonderful feedback — we truly appreciate you taking the time to share your experience with us.
We’re thrilled to hear that both our customer service and the wig you received met your expectations. Knowing that you received so many compliments brings us great joy — that confidence and happiness is exactly what we aim to deliver.
Your support means a lot to our team, and we look forward to serving you again in the future.
Best regards,
Soul Lady Wigs
Anna was very gracious and…
Anna was very gracious and accommodating in customizing my order. I plan to continue doing business with Soul Lady wigs for many years to come!
22 December 2025
Unprompted review
Reply from SOUL LADY
Hello Mrs. Jones,
Thank you very much for your wonderful feedback and for taking the time to share your experience with us.
We are delighted to hear that Anna was gracious and accommodating in assisting with your customized order. Providing attentive, personalized service is always our priority, and your recognition truly means a lot to our team. We sincerely appreciate your trust in Soul Lady Wigs and look forward to continuing to serve you for many years to come.
Thank you for choosing Soul Lady Wigs.
Best regards,
Soul Lady Wigs
I ordered a wig from soul ladies I…
I ordered a wig from soul ladies I believe it was in October and come November I received fedex package with/ no wig opened up the box and it was no wig in there so now I’m in a dispute with soul lady about this reddish brown wig. I would never order from them again they are horrible. I paid $180.55 and a dispute is in place and now they’re sending me a text message telling me about the weight of the box,etc., basically basing it on shipment weight. I sent them videos everything from when I received a FedEx package that was previously opened and taped back up, somebody stole my wig, as simple as that. Give me back my money. They’re horrible. I am repotting them. I’m getting my attorney involved. Don’t order from these people just don’t do it.
4 November 2025
Unprompted review
Reply from SOUL LADY
Hello Laurie,
Thank you for sharing your experience with us. We are truly sorry to hear about the distress this situation has caused and understand how frustrating it must be to receive a package in this condition.
Please know that we take cases like this very seriously. According to our records, the package was shipped via FedEx and left our facility properly sealed. As part of our investigation process, we are required to review all available information, including shipment weight, carrier records, and the photos and videos you provided. This is a standard procedure to help determine what may have occurred during transit.
We fully understand your concern and are continuing to cooperate with both the carrier and the dispute process to reach a fair resolution. We sincerely apologize for the inconvenience you have experienced and appreciate your patience while the investigation is ongoing. Our customer service team remains available and committed to resolving this matter as responsibly as possible.
If you need any assistance or have questions, please don't hesitate to reach out to us at service@soulladywigs.com. We are here to support you and ensure your complete satisfaction.
Best regards,
Soul Lady Wigs
Beautiful Curls
The wigs was exactly as described and full of curls. Thank you!
9 December 2025
Unprompted review
Reply from SOUL LADY
Hello Michelle,
Thank you very much for taking the time to share your experience with us!
We’re so happy to hear that the wig was exactly as described and that you loved the fullness and beautiful curls. It truly means a lot to us to know you’re satisfied with your purchase. Your kind feedback motivates our team to continue providing high-quality products and attentive service.
Thank you again for your support, and we look forward to assisting you again in the future!
Best regards,
Soul Lady Wigs
I have purchased 3 wigs
I have purchased 3 wigs. All are so pretty. And realistic. Good quality.
15 December 2025
Unprompted review
Reply from SOUL LADY
Hello BARBARA,
Thank you so much for your amazing 5-star review! We’re thrilled to hear that all three wigs you purchased are not only pretty but also realistic and of great quality.
It means so much to us to know that our products are helping you feel confident and beautiful. Your support and trust in Soul Lady Wigs are truly appreciated, and we look forward to helping you find more styles you’ll love in the future.
Best regards,
Soul Lady Wigs
clip ons
xtremely please with the service from this company. The clip on are so much better than a full wig. I have mailed the company as i find it hard to get a good colour match, and they have quickly responded to all my mails. Eventually, finding me a good match for my hair. I am extremely pleased with this company and would highly recommend them for your purchases. Thanks you, again, Soul Lady
10 December 2025
Unprompted review
Reply from SOUL LADY
Hello pat,
Thank you so much for your wonderful review! We’re thrilled to hear that you’re extremely pleased with our clip-ins and that they worked better for you than a full wig.
We’re also glad our team was able to respond quickly and help you find the perfect color match. Your satisfaction means so much to us, and your kind recommendation is truly appreciated.
Thank you again for trusting Soul Lady Wigs!
Best wishes,
Soul Lady Wigs
My first Soul Lady wig
This was my first time ordering from Soul Lady Wigs and the experience was good. The wig was packaged well and did not have any type of odors. I had been looking for a salt and pepper pixie cut wig with a side lace part and finally found one. The blended colors of the medium salt and pepper look natural for me. The hair is quite soft and feels good. I ordered a petite cap size for my small head and the unit fits comfortably. The elastic strap and the combs give me that extra security that the wig won’t slide off my head. I’m sure this will not be my last purchase.
10 December 2025
Unprompted review
Reply from SOUL LADY
Hi Hettie,
Thank you so much for your wonderful review! We’re thrilled that your first experience with Soul Lady Wigs was a positive one.
It’s fantastic to hear that the medium salt and pepper pixie cut with a side lace part feels natural, soft, and comfortable, and that the petite cap size fits you perfectly. We’re also glad the packaging, elastic strap, and combs gave you the extra security you needed.
Your satisfaction means a lot to us, and we can’t wait to help you find even more beautiful styles in the future!
Best regards,
Soul Lady Wigs
Love this wig....
I brought the partial braid salt & pepper wig. I just love this wig. It is glueless and was ready out of the box. It is youthful and a beautiful wig.
6 December 2025
Unprompted review
Reply from SOUL LADY
Hello Patricia,
Thank you so much for your wonderful feedback! We’re thrilled to hear that you love your partial braid salt & pepper wig. It’s fantastic to know that it arrived ready to wear and gave you the youthful, beautiful look you were going for. We truly appreciate your support and hope you continue to enjoy your new wig!
Best regards,
Soul Lady Wigs
What more to love!
I love this unit so much that I bought two more, customized with a different density, cap size, and darker color. I’m sure this won’t be my last purchase.
The cut and style are exceptional, giving the unit a grown-up and stylish look.
I’ve had several ‘grey hair’ wigs that were awful and a waste of money.
The placement of the curls is good, and the unit doesn’t have the manufacturing smell that other units do.
It comes with an elastic band and four combs. The pre-cut small size fits perfectly.
I pre-washed it according to their instructions, air-dried it, and added my own hair products. I also removed two of the side combs.
26 November 2025
Unprompted review
Reply from SOUL LADY
Hi Mrs J,
Thank you so much for your wonderful review! We’re thrilled to hear that you love your unit and even chose to customize a few more. It means a lot to know that the cut, style, and quality met your expectations, especially after your past experiences.
We’re also glad the fit and features like the elastic band and combs worked perfectly for you. Your feedback about pre-washing and styling is very helpful for other customers too.
We look forward to serving you again soon and helping you find even more units you’ll adore!
Warm regards,
Soul Lady WIgs
I ordered the incorrect item
I ordered the incorrect item. Anna called me and explained the error. She helped correct and order new item. Very pleasant and helpful.
23 November 2025
Unprompted review
Reply from SOUL LADY
Hi Nancy,
Thank you so much for your kind words! We’re thrilled that Anna could assist you and help get the correct item to you. Your satisfaction means the world to us, and we’re so glad you had a pleasant experience with our team.
We truly appreciate your support and your 5-star review!
Best wishes,
Soul Lady Wigs
DO NOT BUY!!
DO NOT BUY!!! I received a poorly made full size wig! Didn't look NOTHING like the picture! The threading was exposed all around the edges of the wig! I contacted customer service but they give you the run around just to return! They want me to pay return shipping for their mistakes! I WILL NEVER BUY FROM HERE AGAIN!!!!!! I will be contacting BBB!! BUYER BEWARE!!
15 November 2025
Unprompted review
Reply from SOUL LADY
Hi Tabia ,
We’re truly sorry to hear about your experience, and we appreciate you bringing this to our attention. We always want our customers to be happy with their purchase, and we regret that this wig did not meet your expectations.
We have checked your case, and our team responded with return instructions right away. As stated clearly in our Return & Exchange Policy, we do not provide return labels, and customers are responsible for the return shipping fee. This policy applies to all orders and is available on our website before checkout to ensure full transparency.
That said, we absolutely want to make things right for you. Once the item is returned in its original condition, we will immediately process your refund or exchange according to your preference.
We’re here to help, and if you have any further questions or need assistance with the return process, please feel free to reach out.
Thank you for giving us the opportunity to resolve this.
Best regards,
Soul Lady Wigs
Impressed with the Quality
This braiding wig is honestly so pretty. The braids are super neat and consistent, and the hair feels soft and lightweight, not heavy at all. The lace looks really natural and blends well, and the parting is clean, which makes the wig look very realistic. The braids have a smooth finish with no frizz, and the color is exactly what I hoped for. You can tell it was made with care because everything looks well done. It’s perfect for getting a fresh braided style without spending hours getting your hair done. I’m really happy with the quality.
17 November 2025
Unprompted review
Reply from SOUL LADY
Hello Brianna,
Thank you so much for your wonderful review! We’re thrilled to hear that you love the quality and the details of your braiding wig. It means a lot to us that our work helps you enjoy a beautiful, ready-to-wear style. We truly appreciate your support and hope you continue to enjoy your wig!
Best wishes,
Soul Lady Wigs.
Salt and Pepper Lady
My experience was FANTASTIC because my salt and pepper gray hair was everything I was hoping for. My hair exceed my expectations.
It took approximately one week for my hair to arrive. I couldn’t believe it when I realized how quickly the entire process took.
My new hair was soft, easy to clip in, and blended well with my real hair.
7 November 2025
Unprompted review
Reply from SOUL LADY
Hi Karen,
Thank you so much for your amazing review! We’re thrilled to hear that your Salt & Pepper hair exceeded your expectations and that you’re enjoying how soft and easy it is to use. We really appreciate your support and are so happy we could make your experience fantastic!
Warm regards,
Soul Lady Wigs
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