Soulfeel Reviews 

This is a scam. Please do not buy it

THIS IS PURE SCAM!
Package was not delivered, I was at home waiting for it and it missed the date, I even paid more for it to arrive on time. I am asking for a refund and after several emails they just ignore and refuse to sent the money back.

paket lost after two months and they want me to search for the packet after I reached out to them via paypal to get my money back, because their customer support doesnt work at all

this is pure scam

Awful, do not buy from here. I ordered a Christmas present well in advance and paid for express shipping. The parcel never arrived at all. I sent evidence of the issues with the courier and that the parcel was lost in transit and requested a refund. They are avoiding issuing me a refund and keep saying they need to check with their shipping provider, despite me providing evidence from the courier. They have offered a replacement but it was a Xmas present and I bought something else in its place as it never arrived. It’s been over a month since the order and after numerous requests for a refund they have not provided me with one. Do not buy from here!!!

Terrible quality for personalised socks, absolutely unwearable due to poor quality material and sewing. We got Christmas-themed personalised ones and they're only good for decorations (the pictures came out looking quite well, but the overall bad quality defeats their purpose). The extra money you pay for express delivery is also completely wasted, we might as well have ordered from Alibaba and hedged our bets. Go anywhere else for personalised wearables and don't waste your money and gifts here.

Terrible company to deal with !! Avoid !! Tried telling me I gave wrong address! Charged me again for postage ( outrageous cost too ) customer service no help

DO NOT ORDER HERE! Don't think this company and the products actual exist! I ordered something worth over 100 Euros and they claim to have sent it, but are not able to send me any tracking details nor find out themselves where the product is. It never arrived and they refuse to refund the money!!

Be warned the reviews on there website are utter BS.... this company is a joke and if you do decide to think.... proceed to check out then I suggest that you do so 3 months in advance absolute joke .... emailed them 4 weeks after ordering they tell you item has been shipped email a week later because still no tracking Info there was apparently a delay with the airline, 3 weeks later items not even ready never mind disptached...told them I needed the items for a special occasion was asked to send them £20 to speed up the process... obviously didn't after so long waiting anyway in all communication is shocking wait days for a response, funny that I received tracking info after I sent a very nasty email telling them I'd reported them to PayPal ... very poor service did receive my items eventually ... would never order from this company again though ..... didn't look on here first ... wish I had

Absolute cowboys, do not
Order from this company if you respect yourself

Do not order off these!!! I ordered a canvas it was awful it was for Mother’s Day broke my heart because I had bought it for my mum then had to try and find a new present from somewhere else bad service weren’t interested in helping me.

Its being more than a month since i ordered a present and i didn't get it.
They told me that its delivered.
They asked me to ask my neighbors and check the mailbox and obviously it didn't arrive.
That is the only solution they offer me.
Now, I lost my money, my time and my present.
They leave a lot to be desired, i do not recommend it at all.

If I could give 0 star I definitely would . Please do not order off this company quality of goods is disgusting and nothing like the pictures they put . I bought the light up ball with imagine on . Well it has gone straight in the bin I can’t give this as present awful , not worth one penny load of crap

Fraudulent website !!!!!!!!!!!!!!!!!!
Fraudulent website !!!!!!!!!!!!!!!!!!
If there was an option for NO stars that would have been my choice because they do not deserve ONE star!!
please do not buy from this hong kong based company

Order was never receive but they are happily taking money
You will send numerous emails back and forth with some one called bonnie who continuously lies in her emails and provides false information

website needs to close down

Fraudulent website !!!!!!!!!!!!!!!!!!
If the option was available for NO stars that would have been my choice because they do not deserve ONE star!!
DO NOT Fall for the scam
You will never receive your order but they are happily taking money
You will send numerous emails back and forth with. CHERRY who continuously emails false information

Save your money and time
This fraudulent website needs to close down

If I could give 0 Stars I would. This is a rip off company parted with £32.92 before valentine's day. Paid for faster shipment as well I still haven't received my parcel yet, I have been trying to contact via phone and their contact chat I still have not heard a thing. I looked cheap on valentine's day and had to go out and spend more money on told of all the things I brought. I have to now raise a dispute and wait 120 days before I get my money back. Seriously these good reviews must be fake please dont waste your time or money here it's not worth the aggro.

Do not buy from these charlatans. RIP off, fake company. Ordered gift and paid for on the 16th of December. Have not received gift and email response are obviously fake.
Do not buy from these people.

The product recieved was, in no way, similar to the product they show on their website. The globe they advertise is so crisp and clear that I actually "thought" I was buying an etched crystal. What came to my house, however, was an extremely cheap piece of rough plastic with a picture that was half the size advertised and barely legible. Total garbage. The ONLY reason I'm not giving them a 1 is that they actually DID give me a full and prompt refund. They let me keep the globe but I still threw it away, it was that bad.

I have to say the review is mixed but all in all the end result is good. Ordered on the 20th of December knowing I wouldn't have the gift by xmas. The updates through the site weren't great and had to contact customer service for updates but in fairness the replies were very quick and apologetic. The product arrived a full month later but when it did it was really good. Thank you

They deserve 0 stars! Rip-off thieving company!! I ordered 3 pairs of custom socks in mid-November as a sentimental gift for my daughter for Christmas. Several attempts with “customer service”, a single response (finally) asking me “from which site I placed order on”. I responded. Then SEVERAL more attempts to find out the status of my order with ZERO response since. Infuriating!!

Sad I ordered two photo watches on 8th December had confirmation they were in transit on the 16/12/19 but tracking number was not recognised, customer service take for ever to reply , was told hold up was due to items been personalised , but 9 days in transit , Christmas Eve and we have no gifts for our dads tomorrow, used previously last year from soul feel in America and had much better service plus cheaper