Soul Drifter Guitars Reviews 

395
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 132 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast dispatch times and smooth international shipping, making it remarkably easy to receive hard-to-find, specialized guitar parts and components across the globe. Reviewers also consistently note that the hardware and components are of premium quality, arriving safely and carefully packaged. Consumers deeply appreciate the helpful customer support, prompt replies to questions, and accurate product descriptions provided throughout their purchasing journey. However, some people mentioned facing frustrating delivery delays once their packages reached domestic postal networks, occasionally dealing with stuck tracking updates or extended waiting times before final receipt.

What people talk about most

Product

Reviewers mention positive feedback about product quality, expressing satisfaction with high-end guitar... See more

Delivery service

Users describe positive interactions with delivery_service, consistently praising the fast international... See more

Order

People report high satisfaction with the order process, highlighting fast dispatch times and smooth... See more

Quality

Consumers find quality to be positive, regularly expressing satisfaction with the high-grade titanium parts,... See more

Service

Customers consistently note positive experiences with service, highlighting great prices, excellent products,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very prompt service, packed and booked an hour after placing the order, delivered in NZ a week later. Client is very happy with the new pots in his Jazzmaster. Definitely recommend Soul Drifter Guitar... See more

Rated 5 out of 5 stars

I had a nice experience ! I bought a pack of 6 gold-plated titanium screws for my Schaller Lockmeister Floyd Rose from Soul Drifter. The delivery went smoothly—I think it arrived within a week... See more

Rated 5 out of 5 stars

I have so much love for Soul Drifter Guitars. Excellent, responsive, and friendly customer service. When you speak to the owners you know they're passionate about what they do. Outstanding quality at... See more

Rated 5 out of 5 stars

Soul Drifter Guitars is legit and I am Happy with all my purchases. Fast delivery via AusPost( no tracking number though). Will be buying more guitar plectrums from them . Cheers


Company details

  1. Musical Instrument Store

Written by the company

Unique and vintage guitars and basses in Sydney Australia. Premium instrument accessories.


Contact info

4.9

Excellent

TrustScore 5 out of 5

395 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(395)

127 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Communication is spot on

Communication is spot on. The fine tuners i received are a deep red, which goes with my guitar so well
Shipping surprisingly fast for coming Australia
Definitely will return for future upgrades!
Cheers…

4 March 2025
Rated 5 out of 5 stars

Fantastic experience

Above and beyond service!
They took a special order for me from one of their US suppliers. The US delayed this order (not SDG fault), then sent the incorrect item. Even though Soul Drifter did not carry this exact item, they were able “create” a correct replacement from their stock.
Ricardo kept in touch through this drawn out process, replying to emails within a few minutes. Their service could not be faulted!
Tony C.

24 February 2025
Rated 5 out of 5 stars

Fast shipping

Fast shipping. Quality products. The only thing that surprised me was the overly large size of some of the Allen Keys. Otherwise all good.

21 January 2025
Rated 5 out of 5 stars

SDG were great AAA+

SDG were great, my guitar is fantastic, sounds killer. It was packed well, I will definately buy from again. Thank you :)
Sendle who the guitar was sent through was not as good, it took just over 3 weeks to get to me with not much tracking info to work on (NSW to WA), they left the guitar out the front of my place of work after 6pm when the shop was closed. It was only due to a customer of ours who noticed it, was able to keep it safe. SDG are changing their freight people, so hopefully this is no longer a issue.

14 January 2025
Rated 5 out of 5 stars

10/10

Great store with a massive range of products!
Highly recommend 👍🏼

23 January 2025
Rated 5 out of 5 stars

Wonderful transaction.

I seldom buy internationally, let alone from 1/2 way around the world!
This transaction was very pleasant, with great and helpful communication.
The guitar arrived surprisingly fast, packed well and exactly as described.
Soul Drifter, highly recommended seller.
Thanks
Jeff

23 January 2025

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look