souk + SEPIA Reviews 776

YA'LL, they have rebranded themselves as a company called Kelly Obi. They literally have the exact same clothes that Souk + Sepia had. I am sooooo annoyed because they truly were my favorite and turned out to be a fraud! smh! We have got to do better!!

I have several items from this company, and looking for more! Unfortunate to hear of the bad reviews because I had NO problems at all and continue to get numerous compliments when I wear their garments! Readers, take all reviews with a grain of salt...satisfied customers RARELY take the time to post about their good experiences, I am sure the positives outweigh the negatives.

Awful quality and they charge 3x the price for mass produced clothing which I thought were unique to this shop. They don't accept returns. A complete scam! I will never shop from a "boutique" again. I'm stuck with an ugly dress that doesn't fit me and paid 3x the price for it. Worst shopping experience I've ever had.

I ordered a pair of boots from this company in October 2022. Never received my order. Placed several emails with no response and also filed a dispute with PayPal. As of today April 12, 2023; still no resolution.

I placed an order with LUX Suk November 2022 and I still have not received my order 4 months later. I’ve emailed lux Suk numerous times, someone name Russ has responded stating they’d circle back around to me within 48 hours. I haven’t from this company since 12/14/2022.

I never had a problem with this company until my last order. I received half my order and have sent numerous emails to find out where the other half is with no response...the site is down and last post on IG is from last year ...

Souk sepia is a scam website I place a order for 40.00 on 12/15/22 I have not received my order as of 1/29/23.

Beware Buyers do not purchase, it was once a legit company. I have no idea what has happen. They are taking people money illegally without sending products.

I have sent email after email no response

I have been waiting on my refund of $309.60 since October 2022. 3 months!!!!! Ridiculous! Do NOT buy!!

SCAM!!!!! DO NOT ORDER FROM THIS WEBSITE!!!
I placed an order on 11/4/22, sent a follow up email on 12/2/22 and was given a phone number to text, NO RESPONSE! Contacted them again on 12/28/22, still NO RESPONSE! As of today 1/18/23, I still haven't gotten a RESPONSE or PRODUCT! Just $100(plus) dollars down the drain! I'm hoping that it's not too late to stop payment! Lesson learned, I will never order from this place again!

I placed an order on 11/14/22. I have not received the items yet?I contacted them on 12/4, I received an email saying they will get back to me in 2-3 business days. Still no follow up. I today had to report them to my bank. Do not purchase from them. They will steal your money.

I received the jacket after 6weeks and I have no idea how to even put it on there are rough edges and the buttons at the top do not close the coat. This is nothing like the picture. But it looks like you’re closed anyway.

I placed an order in October 2022, it’s now January 2023. I reached out through email in December 2022 and got a response about delays and said I would receive a tracking number soon and would be updated shortly. It’s been crickets since I sent that email. I even sent a direct message on Instagram, they “loved” my critical comment about their customer service but never responded. I’m requesting a refund with my bank. As I see these reviews, I wish I would have read them sooner before even ordering. Purchased a winter jacket with a promo code for $72. DONT BUY FROM THIS COMPANY! You will be disappointed and out of money with no product received!

I placed a order in Oct I still have not received. I have send a number of refund request.I will not ne shoping with this company ant more wish I have in the past with no problem.I have lost $109.00.

Ordered some shoes, which took forever to get here. They were too small so I opted for an exchange. I have now been waiting a month. No email, no updated tracking number, nothing. Such a shame this is a black owned company

This company is a scam! I ordered an item and returned it. I have been awaiting a refund for two months! I have emailed.
Instagramed and facebooked
Them. They keep saying they are busy. Do not order from them!! If ypu like
An item
Screenshot it and find it on on alibaba where they buy from!

Placed an order on 11/4/2022, like 3 weeks went by no tracking information was given, so now its the week after Thanksgiving I need my shoes for an event still no tracking info. so I start emailing, inbox on facebook finally on 11/30/22 someone responded via email and refunded me. Now its 12/12/22 I have not gotten my refund nor do I have their product. so I check my account no refund got my bank to research what happen this company decline my refund on 12/6/22. so now I'm emailing again trying to figure what's the problem now.

DO NOT PURCHASE A THING FROM THESE SCAMMERS! I would give ZERO stars if I could. This company is TRASH! I wish iInhad read the reviews beforehand. They are giving authentic black owned companies a bad name. I places an order and have yet to receive any follow-up information in regards to shipping or anything. Only shop with black owned vendors in person is what I will be doing moving forward or from a true reliable source.

DO NOT BUY FROM THIS COMPANY. I ordered one of their items in October and the progress is still, hasn't shipped as of December 9th. I asked them to cancel the order several times in mid November and in December asking to return my money, neither has been done yet.

Wish I could give 0 stars I placed an order on October 28,2022 and still haven’t received my items. At this point I just want my money back.

I have placed two orders in Oct 2022 and it’s Dec 2022 and I still haven’t seen or heard anything about my orders. I don’t think I will be ordering from them ever again.