Delivery Delays, No Answers – Quality Still a Big Problem
According to a 2021 study (Centria UAS, URN:NBN:fi:amk-202104225491), Sotka has tried to improve its complaint-handling process internally. On paper, the quality guidance looks good.
But as a customer in 2025, the reality is very different. Deliveries are delayed, no proactive communication is given, and customer service does not respond. I have had to write multiple times without getting any clear answers.
This shows a huge gap between the company’s internal “quality system” and what customers actually experience. A business cannot just improve on paper – it has to deliver for real people.
Right now, Sotka’s service feels unreliable, unresponsive, and frustrating. I hope they actually listen to customers instead of only writing internal manuals.
