Registered quickly, deposited with Visa, played a few slots, all okay at first. Then I tried to cash out £72 and suddenly the account needed extra verification. Fair enough, checks happen. The annoyin... See more
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what im left with is a feeling that i dont actually know the rules of the place im playing at. the terms are one page linked from the footer, the promotion conditions are somewhere else, the payment l... See more
What made me leave the last place was a lobby that never changed, and I have landed somewhere with the same problem. Roughly forty games get the front page treatment, the rest sit behind a search box... See more
The search bar lets you filter slots by hit frequency which is super handy when playing on a tight bankroll.
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It is not the worst place I have used…
It is not the worst place I have used and I am not going to pretend otherwise. But the gap between how the front page presents things and how the account behaves is wider than anywhere else I have tried.
fine until you win something
Everything is another department.
I asked which company operates the site…
I asked which company operates the site and where it is registered. The agent said that information is available in the terms. It is not in the terms. I have been through them twice.
I signed up mainly for the live casino…
I signed up mainly for the live casino and have not got onto a seven seat table once in ten days. Might be my timing, might be capacity, nobody will say which.
the thing that gets me is theyre…
the thing that gets me is theyre perfectly polite. nobody has been rude, not once. its just that being polite while telling me for the fifth time that theres no update available isnt actually help. i dont need an apology, i need somebody to open the account and look at it. ive asked for exactly that and got another apology.
They changed the maximum stake during…
They changed the maximum stake during wagering from £5 to £2 and the only trace of it is that the number reads differently now. I still have the screenshot from March showing £5.
I escalated a payout complaint on 2…
I escalated a payout complaint on 2 March. The acknowledgement said a senior agent would review within five working days. On the tenth working day I asked for an update and was told the case had moved to another department, and that the five day clock had restarted from the transfer. Nobody had told me about the transfer. I only found out because I asked.
my loyalty points expired with no…
my loyalty points expired with no warning by email at all.
i wanted a low stake roulette table on…
i wanted a low stake roulette table on a saturday night and there wasnt one, everything was £5 minimum or above and the £1 table has said coming soon since february
signed up two weeks ago
signed up two weeks ago, still not verified, still no reason
cashier page just spins.
Too noisy interface
Lights flashing, sounds everywhere, banners sliding in and out. After half an hour I was exhausted. There should be an option to turn off all the extra animations but I couldn’t find one.
Too bright and noisy
Not a fan of the design here. Everything is flashing banners and loud sound effects by default. I know it’s a casino but it gave me a headache after 10 minutes. Turned off the sound, still annoying. Maybe I’m just old, but nope.
Short session, big loss
I literally lost my full deposit in under half an hour doing minimum bets on slots. That pace just feels wrong, even for gambling.
Cold welcome, colder games
From the plain registration email to the unhelpful guide pages, nothing made me feel welcome. Then the games finished the job by eating my balance in an hour.
Bonus that felt pointless
Got the welcome bonus, sounded decent but the wagering was insane. I played for hours basically just to end up with nothing withdrawable. Should have just skipped the bonus, honestly.
Too much verification for nothing
I barely won anything and they still made me go through full identity checks before allowing a tiny withdrawal. Feels like they want you to give up and just keep playing.
Slow site search
Searching for a game hangs for several seconds each time. Small thing but it adds up when browsing.
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