Rude and unprofessional
My dentist, Mehdi, is terrific, and this review does not reflect him or the rest of the staff at Sorriso. Unfortunately, the practice principal, Uppal, is extremely rude and unprofessional.
After I inquired if there were any savings to be had by grouping several fillings in the same area of my mouth into one appointment and being told that the price of fillings is fixed, I decided to book them separately. Uppal contacted me to convince me to combine them into one appointment, as it would take less time and require fewer injections. I explained that as the price was fixed, that didn't sit well with me and that I had to object to it in an admittedly petty way by booking multiple appointments. At no point was I rude or offensive. I made my point and confirmed that the three dates would work for me.
Uppal followed this up with an email to state, "If you think discounts and budget dentistry are so important, and we are so profit driven that you are only wishing to seek treatment with us to be petty, then sadly we are not the practice for you", and she then cancelled my appointments, thus refusing me the treatment Mehdi had planned for me.
Uppal's impulsive and unprofessional behaviour is a disappointing end to what has been an excellent service until now.
Reply from Sorriso
Dear Chris,
We are not used to receiving negative reviews as we take great pride in our patient care and our feedback reflects this. And in respecting your privacy, where you are able to select snippets of email and conversations to write in your review, we will not be doing the same. A detailed explanation was given for cancelling your appointments; we provide our patients with treatment recommendations as their dental healthcare professionals based on individual needs, and please be assured that we never take such decisions lightly and they are not impulsive or unprofessional decisions- in fact quite the opposite and based on what is in your best interests. We are sorry you feel the need to respond like this but our positive relationships with patients exist as we believe in an acceptable, and expected, level of mutual respect between us and them. We wish you well in your future dental endeavours.
With Best Wishes
Sorriso Dentistry
