SO Resi Reviews 

I purchased a one-bedroom apartment through SO Resi and, unfortunately, it has been one of the most disappointing property purchases I have ever made.

Before purchasing, I was given assurances regarding the construction and sound insulation of the building, including information that led me to believe there would be an appropriate level of soundproofing between apartments. After moving in, it quickly became apparent that noise transfer between properties was far greater than I had been led to expect. I can regularly hear noise from neighbouring apartments, including multiple floors above my own.

Over the years, I raised numerous concerns regarding the property and associated defects. I also identified several issues where information provided during the sales process did not align with what was ultimately delivered. For example, I was advised that the communal post boxes would be correctly labelled and that parking bays would be future-proofed for EV charging infrastructure. In practice, these matters did not materialise as described.

My experience with the sales process was equally disappointing. Communication was often poor, responses were inconsistent, and obtaining clear answers to straightforward questions proved unnecessarily difficult. On several occasions, concerns were either dismissed or passed elsewhere without resolution.

What has made the experience particularly frustrating is that SO Resi's sister company, Metropolitan Thames Valley Housing (MTVH), is responsible for managing the property. The communication and customer service issues continued long after completion and ultimately resulted in me escalating matters to the Housing Ombudsman. The Ombudsman found service failures in MTVH's handling of my case and awarded compensation as a result. During the investigation, it also became apparent that key information relating to my case had not been properly recorded or reflected in MTVH's records.

Nearly four years later, many of the same communication and service issues remain. I have now decided to sell the property and move on rather than continue dealing with the situation.

Based on my personal experience, I would not purchase another property through SO Resi, nor would I recommend a property managed by MTVH. I would strongly encourage prospective buyers to carry out thorough due diligence and research before committing to a purchase.

Roy, from After sales team make it proces very smooth. He is a Star in his Team ! Thank you 🙏🏻

Ariana was fantastic, keeping me up to date on the progress of my application and supporting both the buyer and seller through this process!

Ariana was the most incredible agent I could have asked for - constant check-ins, consistently took my calls and updated with email at every prominent stage. Not to mention keeping our agent for the property we are moving onto advised. So thankful, thank you!

Roy has been really good at responding for our staircasing process / to sell our property. Roy always rings me back quickly and responds to emails as soon as he can. He is very personable over the phone and been helpful at answering questions.
We are however being held up waiting for the sales pack and been waiting for over 3 weeks. Being told it’ll be the next week, then the next etc …

From the beginning of the process until closure both Gordon, my lovely sales associate and Heidi have been absolutely wonderful. As a first time buyer they were patient and helpful with any query I had. Always very accommodating and considerate and have made the whole process easier and more positive.

Maeve McFall was very helpful and proactive in her role. Hoping that others in the firm can use her a benchmark as we have had some poor experiences with the company.

The communication from the So Resi staff about Staircasing my home was excellent. They answered all of my questions and everything went smoothly.

Roy was very helpful and quick to respond when I was having trouble with the site hopefully we got it all sorted.

My experience with SoResi overall was very good. I viewed my place in early April and got my keys early June, so it was a quick turn around for me! (no chains and a vacant property did help there). I have to give a shout out to Karen, who was absolutely brilliant throughout the entire process. I have some extra accessibility requirements due to health reasons, and Karen went above and beyond to help me. She really took the time to understand, personalise my experiance and to give me support where most people won't bother. Without her help, I wouldn't have been able to get through the process and I'm forever grateful to her for her hard work and empathy. She is an asset to the SoResi team!

Thank you again Karen!

I had a really positive experience with SO Resi throughout the process of purchasing my flat. From the very beginning, everything was handled professionally, with easy and with clear communication, which made to me, what could have been a stressful process, feel much more manageable. A special mention has to go to Heidi, who was absolutely fantastic. She was always approachable, responsive, and incredibly helpful in answering all my questions and guiding me through each step. I'm deeply grateful to her, her team, as well as Huw. All their support and patience made a big difference. I’m very grateful for all the help I received and would definitely recommend them to anyone looking to buy through share ownership :)

Weronika Lane very helpful

From the beginning, the team has been professional, helpful and patient, always taking the time to answer our questions and guide us through each stage of the process. We especially appreciate the support provided by Francesca, who has kept us informed and helped make what could have been a stressful process feel much smoother.

Communication has been clear, and whenever additional documents or information were required, the instructions were easy to understand. We have always felt that the team genuinely wanted to help us progress towards our new home.

We are very excited about moving into our new property and would like to thank everyone involved for their hard work and support.

We would happily recommend SO Resi to others considering a similar journey.

Dear [F Hogben], thank you so much for guiding us through this housing process. Your patience, constant reassurance, and incredible work ethic meant the world to us. We felt completely supported every step of the way. You did not just help us find a house; you helped us find our home. We are endlessly grateful for your hard work!"

Anna Murray at Great Haddon has been very supportive. She gave us the time we needed and was very obliging. She is a lovely person and happy to share your excitement with you. Anna is very easy to communicate with and always very professional. I would recommend speaking with Anna if you are considering shared ownership in this location

Anna, senior sales consultant for the Great Haddon estate has been absolutely fabulous. Responds in a timely manner on email and has always picked up the phone when I've called with queries. Met Anna in person during an open day viewing at the show home and she was super friendly, very approachable and very efficient in all of her work she has done to help me secure a property within the shared ownership section of this estate. Would absolutely recommend Anna to anyone, cannot fault her.

Both Rosh and Malcolm are very accomodating, patient, and professional. They have answered all my queries and responded in timely manner. I have personally talked to Roshan, and I truly appreciate how welcoming he has been. Keep up the good work guys! ⭐️⭐️⭐️⭐️⭐️

couldn’t fault a single thing! made the process so much easier. everyone has been so understanding!
special mention to Francesca Hogben for being so fantastic we couldn’t thank her enough for being so supportive, easy to speak to and just for making the process less stressful and her communication through the whole process has been amazing.

Klaudia was extremely helpful and very polite. The process was so easy. Soresi in general were brilliant but Klaudia was always answered fast and dealt with me and us both very well.