Soren's House Reviews 

214
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 64 reviews, reviewers had a great experience with this company. Customers frequently commend the stylish and high-quality products, often finding them perfect for various needs and gifts. Many people appreciate the excellent selection available and describe the ordering process as smooth. Reviewers also often highlight quick delivery times and items arriving well-packaged. However, some customers also noted significant issues with delivery times, experiencing delays far beyond initial estimates. A number of people were dissatisfied with the customer service, citing a lack of communication, unresponsiveness to inquiries, and difficulties in resolving issues or obtaining updates on delayed orders.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, often describing items as sweet, chic, stylish, and... See more

Delivery service

Consumers find delivery service to be ambiguous, with many reviewers praising the super fast shipping, quick... See more

Quality

Clients share positive opinions on quality, with many reviewers praising the excellent quality and superb... See more

Order

Users describe positive interactions with order, with many expressing happiness and satisfaction with their... See more

Customer service

Customers consistently note ambiguous experiences with customer service, with many praising the helpfulness... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Such a stylish and lovely doll! I bought this as a baby shower gift and they absolutely adored it. A brilliant shopping experience, with super fast shipping too. Chic products, excellent quality and... See more

Rated 5 out of 5 stars

Great selection on website with lots of lovely curated bits for children, ordered two things for my nephews at Christmas and they were perfect, delivery was quick too. Would absolutely go to Søren’s h... See more

Rated 5 out of 5 stars

I purchased the Finnsøn ASTRID Eco Universal Stroller Mittens for my daughter as a Christmas gift. She recently had a baby. She absolutely loves them and has been using them since Christmas whenever s... See more

Rated 5 out of 5 stars

I love Soren's house because they have so many lovely independent brands with high quality designs. Their product assortment is just perfect. The delivery is fast. The pricing is really fair.... See more


Company details

  1. Toy Store
  2. Children's Store

Written by the company

At Soren's House, we want to take children back to a simple, natural and organic childhood. We want them to be inspired by modern design, by nature and this wonderful world that we live in. To be creative, to be imaginative, to be themselves. But mostl...


Contact info

4.2

Great

TrustScore 4 out of 5

214 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 48 hours

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4.2

All reviews

(214)

63 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing customer service

I ordered a baby item from Soren’s House as a gift and there was a slight manufacturer’s defect and the customer service did an amazing job at rectifying the issue. Honestly blow away by the service!!!

28 January 2025
Unprompted review
Rated 5 out of 5 stars

Beautiful package arrived well on time

Item was hard to find for a good price but it was cheaper on Soren’s House than anywhere else and was stated to arrive before Christmas. Arrived in good time, so beautifully packaged and the item was perfect (it provoked tears when unwrapped on Christmas Day). I would definitely use this company again - particularly if sending directly to the recipient as it is so nicely packaged, so no worries about gift wrapping.

23 January 2025
Unprompted review
Rated 1 out of 5 stars

Items never delivered

Bought an (expensive) rug that didn’t turn up… when I chased it I received a passive aggressive email stating that it had been delayed (4 weeks), and I’d receive tracking information the next day. Still haven’t received any tracking information, or reply to my email chasing this up. Avoid the stress and shop elsewhere.

Edit: (reply to below). The website did not state the delivery time, I screenshotted the page, and was told I’d receive tracking information on Thursday.

30 November 2024
Unprompted review
Soren's House logo

Reply from Soren's House

Hi Kate, the Lorena Canals items quote 4 weeks delivery on the product page so there is no delay on your order placed? You will receive your tracking as soon as your rug is on its way. I can see that you emailed late Friday. Our team don’t work weekends as we are a small business, but someone will respond first thing Monday morning.

Best wishes,
Soren’s House

Hi Kate,

I can see that your rug has been despatched and the tracking number sent on Monday. Please let me know if you need any more help.

Best wishes,
Claire

Rated 5 out of 5 stars

Lovely item

Lovely item, super fast delivery. Really happy and would recommend and will be re purchasing soon, pleasure to buy from.

21 November 2024
Unprompted review
Rated 5 out of 5 stars

First time purchase- very happy

Made my first purchase with Sorens House and couldn't be more pleased. The product was much cheaper than a leading department store. Delivery was on time with full tracking.
It's great to see store with such high quality brands for children.

18 November 2024
Unprompted review
Rated 5 out of 5 stars

Great experience

First time purchasing products from Soren’s house. The product was shipped and delivered quickly and well packaged. Thank you!

15 October 2024
Unprompted review
Rated 5 out of 5 stars

Perfect gift

Bought my friend a keyring for her birthday - really lovely product and fast delivery.

5 October 2024
Unprompted review
Rated 5 out of 5 stars

Lovely Products

I love the products I received from Kongens Slojd. The delivery was fast, and the products arrived three days later with Royal Mail.

10 October 2024
Unprompted review
Rated 1 out of 5 stars

Paid for the order which has not been received!

I have ordered a bed for my little girl weeks and weeks ago, which is delayed. Money has been taken yet I am unable to get in touch with anyone from the company. I have sent several emails, made phone calls and left a voice mail with no response at all.

Completely and utterly shocking services!

4 November 2024
Unprompted review
Soren's House logo

Reply from Soren's House

Hi Anna, I can see that you were emailed on 9th of October to explain that there was a manufacturing delay with this item and that the shipment was expected to arrive with us at the beginning of November. Customer services have emailed already this morning explaining that the shipment is due to arrive with us today, it may have gone into spam?

Best wishes,
Soren’s House

Rated 5 out of 5 stars

Beautiful service

We bought some Liewood winter hats and a pair of Konges Slojd Tomama Booties for our little one. Not only were the items beautiful, they were beautifully packaged. It felt so special to open them! Really happy with the order and the time it took to get here as well. Thank you

28 September 2024
Unprompted review
Rated 5 out of 5 stars

Delighted to have found this shop.

Easy to navigate website with a great selection of products. Order was dispatched and delivered promptly. The items are well made and work well. My only issue was I ideally would have also ordered a girl themed equivalent but there wasn't an option available.

26 September 2024
Unprompted review

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