I ordered a Pink cross shirt and i am wondering how long will it take for you guys to ship it and is the quality a concern now that ive bought an item im seeing many negative reviews and im just hopin... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Hi my name is Jacob brown and I ordered some stuff from this website and I be wanting for about 6 days since I order my clothes but the thing still says awaiting shipment and I really need those cloth... See more
Company replied
I placed a small order 2 tshirts and pair of shorts. Its took 3-4weeks before items were delivered. Then delivery carrier just drop the package near my mailbox instead of dropping by door. The clothes... See more
Company replied
Order No. KYR23250 So I really should have checked here before making a purchase. It seems people aren’t getting their orders until well after the posted processing and delivery ETA. I’ve been as pat... See more
Company replied
Company details
Written by the company
Sopula is committed to providing high quality, trend-driven graphic clothing. We offer a range of unique, youthful and eye-catching designs that cater to a wide range of styles and self-expression. Custom-made clothing. Shipping worldwide.
Contact info
2.5
Poor
2K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Helpful and sincere
Shipping did take a brief period, however, I ordered around christmas, and it was set to arrive on new year’s day.
I entered my address incorrectly, to which I reached out to customer service via email and the team was very respsonsive and professional. Even though the mixup was my fault, they were understanding and informative when address my issues. I look forward to the amazing hoodie!
19 January 2026
Unprompted review
Reply from Sopula
Dear Kaitlin Brookshire,
Thank you so much for your thoughtful and detailed feedback!
We're so glad to hear that you had a positive experience with our customer service team. We understand how frustrating shipping issues can be, especially around the holidays, and we're happy that we could help resolve the mix-up. We’re excited for you to receive your hoodie, and we hope it lives up to your expectations! If you need anything else, don't hesitate to reach out.
Ngl I saw all the reviews and stuff and…
Ngl I saw all the reviews and stuff and I decided I wanted to get a refund because I didn’t want to order my jacket anymore I’ve been waiting all day to get a refund but no one from customer service has responded to me
17 January 2026
Unprompted review
Reply from Sopula
Dear Aayden,
Thank you so much for taking the time to share your shopping experience with us. We are very sorry to hear that you haven't received your order. Due to a lack of timely communication from our team, you had a frustrating shopping experience. We sincerely apologize for this!
Could you please provide your order number and any other relevant details so that I can investigate this matter immediately? If you are unable to share this information here, please contact our customer service team directly at support@sopula.com, and I will personally handle this issue for you.
Thank you for bringing this to our attention. We apologize again for any inconvenience caused. We look forward to your reply.
Best wishes
SCAM
This place is a scam..I ordered 2 hoodies on 12/5 for my son for Christmas and I still do not have them. I've also been trying to get a refund with no luck. Do not purchase from this site.
5 December 2025
Unprompted review
Reply from Sopula
Dear Kirsten Jewell,
Thank you for reaching out, and I’m very sorry to hear about your experience.
To assist you further, could you please provide your order number? This will allow me to look into the status of your package and ensure we resolve this issue as quickly as possible. Once I have the order details, I’ll investigate the situation thoroughly, and we’ll do our best to get this sorted for you.
I understand how important it is to receive your order on time, and we are committed to resolving this matter.
Looking forward to your reply.
Best regards,
1-Star Review
1-Star Review — Horrible Experience, Buyer Beware
My experience with Sopula has been absolutely terrible.
I placed two separate orders on December 19th for my grandson’s Christmas gifts and, to this day, I have still not received my merchandise.
After nearly a week of seeing my order stuck in “processing,” I reached out requesting a confirmation number. That’s when I knew something was off. Days later, I finally received an email response claiming the items were in “production” and needed extra time because they were “specially made.” That explanation felt dishonest and unprofessional.
I replied again requesting a confirmation number and expressed my concerns about their lack of communication and professionalism. No response.
Eventually, after weeks of being ignored, I informed them I would report the company to the BBB if they didn’t respond within 24 hours. Only then did I receive another email asking me to “please be patient,” which was unacceptable given how long this had already dragged on.
At this point, I’ve filed a chargeback with my bank, provided my receipts, and my case is being processed. I no longer intend to contact this company.
Based on my experience, I genuinely believe this company operates in a deceptive manner. You will likely not receive your order. Please be cautious before purchasing.
1 January 2026
Unprompted review
Reply from Sopula
Dear Shion,
Thank you for reaching out, and I’m truly sorry to hear about your experience. I completely understand your frustration, especially given the circumstances, and I want to sincerely apologize for any inconvenience this has caused you. Please know that I take your concerns seriously, and I’ll be reviewing your order details right away. I’ll follow up with you shortly to assist further and ensure we work toward a resolution.
Kind regards
Cheap cheap cheap
We bought a sweatshirt that completely blew on everything in the washer. With cold and with other darks. Beware. Cheap Chinese merchandise disguised given expense paid.
11 January 2026
Unprompted review
Reply from Sopula
Dear Hayden Freed,
Thank you for your feedback. We're truly sorry to hear about your experience with the sweatshirt. We understand how frustrating it can be when an item doesn't meet expectations. Our team works hard to ensure all products are made with quality materials, and we apologize that this was not reflected in your purchase.
We would love the opportunity to resolve this for you. Please reach out to our customer service team, and we will assist you with either a return or exchange.
We appreciate your feedback as it helps us improve.
Best regards,
I ordered my jacket last week and it…
I ordered my jacket last week and it still haven’t been shipped or showed any update and I need my package before January 23rd I would like to get my money back or my jacket my order number is 727912-ZUP85347
8 January 2026
Unprompted review
Reply from Sopula
Dear Larry Hoover
Thank you for reaching out. The tracking number for your order is JSEAI0978537880YQ, and you can track the shipment using the following link: [http://www.17track.net/en] We hope it reaches you soon and that you’re satisfied with your purchase.
If you have any further questions or concerns, please don’t hesitate to get in touch.
Kind regards,
so I order a shirt on the site and I…
so I order a shirt on the site and I spent 33 dollars on a cropped tan shirt it was pretty cool and then they shipped it to the wrong address I want another shirt sent to the right address and im a content creator I was going to review the shirt on my platform I’m bound to drop a bad review on TikTok and instagram and etc other platforms because this is crazy
6 January 2026
Unprompted review
Reply from Sopula
Dear Wild Locust
Thank you for reaching out, and we’re truly sorry to hear about the mix-up with your order.
We take this seriously and would love to make it right for you. Please send us a email via support@sopula.com with your order details, and we’ll ensure that a replacement shirt is sent to the correct address as soon as possible.
We appreciate your feedback and your support as a content creator, and we’re committed to providing you with a better experience moving forward. Looking forward to resolving this for you!
Best regards,
Scam alert
my son wanted a hoodie from sopula for christmas - I ordered and paid for it on Dec 13th . starting becoming suspicious after Christmas that it was possibly not gonna come and that I was scammed. Every time I emailed the company asking to refund my money they tell me the order is in processing. And this is like every single day from the 25th on because I'm persistent. I contacted the Better Business Bureau claiming this company as a scam and I'm out $65. All I want is them to refund my money, but they keep circling around with your order is in process. Thank you for your patience. Do not buy from this company ! Ironically, I get emails from their marketing every single day ...
order WHY42588
13 December 2025
Unprompted review
Reply from Sopula
Dear Liza Jussiaume,
Thank you for reaching out to us, and we sincerely apologize for the inconvenience you've experienced with your order. After reviewing your situation, we regret to inform you that your order WHY42588 has been canceled.
We understand how disappointing this situation has been, especially during the holiday season, and we truly regret that we were unable to fulfill your order as expected.We take your feedback seriously, and we are actively working to ensure that situations like this do not happen again in the future.
Kind regards
i love this store so much
i love this store so much,
i love all the material, the style and etc.
3 January 2026
Unprompted review
Reply from Sopula
Dear bri,
Thank you so much for your wonderful feedback! We're thrilled to hear that you love our store, the materials, and the styles. Your satisfaction means the world to us, and we’re so glad you had a positive shopping experience.
Best regards
Do not order, bad communication
I did an order and I did a mistake when ordering and would like to cancel my order and get a refund, so I sent an email to the email provided and it said I would get an answer 24-48 hours after and it’s been much longer now and haven’t gotten an answer, my order id is LWN99058
Would not recommend, also they dont clearly show its in American currency
2 January 2026
Unprompted review
Reply from Sopula
Dear Xavy Bastidas,
Thank you for reaching out, and I’m truly sorry to hear about your experience. I completely understand your frustration, especially given the circumstances, and I want to sincerely apologize for any inconvenience this has caused you. Please know that I take your concerns seriously, and I’ll be reviewing your order details right away. I’ll follow up with you shortly to assist further and ensure we work toward a resolution.
Kind regards
Ripoff
If I could, I wouldn't even rate. I ordered a hoodie for my grandson and the money has definitely been taken out of my account and have the statement to prove it , but Its like the order never existed. There is no conformation email, no response, no nothing. Its a RIPOFF. Do not purchase anything from this site!
22 December 2025
Unprompted review
Reply from Sopula
Dear Shannon Houston,
Thank you for taking the time to share your experience, and we’re deeply sorry to hear about the issues you've encountered.
To investigate this further and locate your order, could you please share the order number or any relevant details (such as the email address used to place the order)? We'll look into why you didn’t receive a confirmation email, as that is certainly not the standard we aim for.
Rest assured, we’ll do everything we can to make this right, whether it’s a refund or ensuring the hoodie reaches you as soon as possible.
Again, we apologize for the inconvenience.
Best regards,
DID NOT COME IN TIME, NO TRACKING TOO
ordered about 3 weeks ago for my birthday and it still did NOT came.
Will see if i need a refund because ive spent almost $160 on this site.
DO NOT RECOMMEND
3 December 2025
Unprompted review
Reply from Sopula
Dear Michael,
Thank you for reaching out and sharing your experience. We sincerely apologize for the delay in receiving your order, especially considering it was for your birthday.
We would like to look into this matter further to determine the status of your package and provide an immediate resolution. Could you please provide us with your order number or any additional details to help us track your shipment?
Once again, we apologize for the frustration caused and appreciate your patience while we work on resolving this. We value your business and hope to regain your trust.
Kind regards
Haven't received my item.
I ordered my item on Dec 2 2025. I received tracking updates that ended on Dec 19 stating my local carrier received the item amd it was out for delivery. The post office has no information on this order. They haven't received anything. Still waiting to hear back from anyone. I emailed support twice now. Any update would be helpful or receiving a refund for the item I never received. Order ID JBU08491
2 December 2025
Unprompted review
Reply from Sopula
Dear Lucy,
I hope this message finds you well.
We would like to inform you that your order tracking number is JSELY0558918170YQ We have registered the issue and are currently verifying the situation with the logistics company. Rest assured, we will proactively provide you with feedback as soon as we receive their response.
We greatly appreciate your understanding and patience during this time.Should you have any further questions or concerns, please do not hesitate to reach out via support@sopula.com.
Best regards,
I placed an order on December 14 2025
I placed an order on December 14 2025. Hours after placing I asked for a cancelation because my son did not like the sweater and t shirt! They responded that they would cancel it but here we are on December 26 and I still havent received a refund! How long does it take to refund my money?
14 December 2025
Unprompted review
Reply from Sopula
Dear Cynthia,
Thank you for reaching out, and I’m truly sorry to hear about your experience. I completely understand your frustration, especially given the circumstances, and I want to sincerely apologize for any inconvenience this has caused you. Please know that I take your concerns seriously, and I’ll be reviewing your order details right away. I’ll follow up with you shortly to assist further and ensure we work toward a resolution.
Kind regards
After reading all the reviews i am…
After reading all the reviews i am worried i will not receive all the clothes i bought its already been a week and whenever i put in the order id and email it just says shipping out asap but doesn't give a date or nothing like that PRD15049
25 December 2025
Unprompted review
Reply from Sopula
Dear Sharon Lockwood,
I'm truly sorry to hear that your order has not been shipped yet. In special circumstances such as holidays or increased order volume, the delivery time may be slightly longer than expected.Please rest assured that we have urged our staff to pack the products for customers as soon as possible.We appreciate you bringing this to our attention and will use your feedback to improve our processes.
Kind regards
Stay Away from this scam!
I ordered on December 5th, and the shipment was never even created until December 15th! This was the day after I messaged them and said I'd rather just cancel the order.
Today is Christmas, and I don't have the 2 items I ordered for my son! This company is a joke!
I wish I had checked reviews prior to ordering! It sounds like the quality is going to be terrible too. Let's hope I can get a refund.
Definitely not recommended!
24 December 2025
Unprompted review
Reply from Sopula
Dear E I,
We sincerely apologize for the inconvenience you've experienced with your order. We are currently investigating the cause of the delay and are taking steps to improve our processes to prevent such issues in the future. Your feedback is invaluable to us, and we truly appreciate your insights.. We’ll follow up with you shortly to assist further and ensure we work toward a resolution.
Kind regards
I ordered a sweatshirt on 12/09 and it…
I ordered a sweatshirt on 12/09 and it is 12/24 and it is still in transit. They have only sent one email telling me that it's on it's way. I am a very unhappy customer. My granddaughter picked your store and next time I will be looking at all reviews before I spend $50 on a sweatshirt that might not be of quality and totally missed Christmas! Lousy customer service.
24 December 2025
Unprompted review
Reply from Sopula
Dear Marty Couto,
Thank you for sharing your feedback, and we are genuinely sorry to hear about your experience.
Due to the high order volume during this busy time of year, our shipping partners have been facing challenges with their capacity, which has unfortunately led to delays. We understand the importance of timely delivery, and we're actively working to resolve these issues to ensure faster shipping in the future.
We also apologize if our communication was not as frequent or detailed as you expected. We truly value every customer, and we are reviewing our processes to improve both our shipping times and customer service.
If you'd like to discuss your order further or have any questions, please feel free to contact us directly at support@sopula.com.
Kind regards
Do not buy from at any cost
Do not buy from at any cost.
Customer service is non existent.
Long Shipping delays without any communication.
In addition, I've contacted customer support and they've have yet to respond.
23 December 2025
Unprompted review
Reply from Sopula
Dear Jonathan Vargas,
We are truly sorry to hear about your recent experience with us. Your feedback is very important, and we apologize for any inconvenience caused by the shipping delays and lack of communication.
We are currently looking into the issues you've mentioned to ensure this does not happen again in the future. We understand how frustrating this can be, and we appreciate your patience as we work to resolve it.
If you would like to discuss this further or have any additional concerns, please don't hesitate to reach out to us directly at support@sopula.com . We are committed to improving our service and hope to have the opportunity to serve you better in the future.
Kind regards
Still waiting to ship
I need status of my order and when it'll arrive its Order XZG51934 are items truly just not in stock what is the reason for all these delays ?
19 December 2025
Unprompted review
Reply from Sopula
Dear SHERITA FAYE,
Thank you for reaching out and for your patience. We truly apologize for the delays you've been experiencing with your order XZG51934. We understand how important it is to get updates on your order status.
After reviewing your order, we can confirm that there have been delays due to stock availability which we deeply regret. We're working hard to resolve this as quickly as possible and get your items shipped to you.
If you have any further questions or concerns, feel free to contact us directly at support@sopula.com, and we’ll be happy to assist you further.
Best regards,
No response what so ever
My aunt ordered me clothes for Christmas and told me that the company she bought it off which is this one has not responded to any of her emails. It hasn’t even given her an update on When the order is coming. I’m afraid that the package will not be coming before Christmas and we have to resort to reporting this website to a anti fraud organization to Try and to get this website banned to prevent any other people from falling into this scam!!!
3 December 2025
Unprompted review
Reply from Sopula
Dear Ozzy,
We are truly sorry for the inconvenience you've experienced with your order, and we sincerely apologize for the delay in responding to your emails. Due to an overwhelming number of inquiries, we've fallen behind in our response times, but we are working hard to catch up and ensure that all customer concerns are addressed.Could you pls tell us your order number?We will check it and solve it for you as soon as we make it more clear.
Thank you for bringing this to our attention, and once again, we apologize for any inconvenience caused.
Best regards,
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