Sopra Steria Reviews 

Absolute ripoff!
Not a very good experience with their online platform so far.

I have had over 3 engagements with this company over the last few years, and the rare good customer experiences from individual staff members remind you of how crap the rest of the experience is.

The chat function keeps dropping messages so the agent can see them but you can't, mid-chat!

I have had a photo where my eyes were closed being used for my BRP, despite the agent clearly being able to see the difference between my eyes being open and closed are like in person. Me being east Asian doesn't warrant sh*ttty racist treatment based on stereotypes.

Also the appointments are ridiculously expensive. Why on earth is this even out-sourced?

They gave me excellent customer service and support. I received a good experience from one of their members of staff as she attended to me with care.

It- economics: Mobbing and prejudices, so no wonder why they are losing clients and projects, since staff leaves every day.

Abysmal. They have blatantly stolen my money and quite literally refuse to return it. The "help" on the website is useless, the chat bots are equally so and there is not one number to call. I am astonished that they are trusted.

These guys do not even deserve a single star service. WOW! I mean how bad does it get especially when you’ve had to pay £139.00 for an appointment only to get turned away. The attitude of staff are totally unacceptable. The online service is even worse! There is no contact number to speak with a human. The online webchat is nothing but useless. I feel sorry for people that have to use this organisation.

If I could give zero stars I would. I'm sorry that anyone has to use these guys for things that the UK government should be providing free of charge. In fact the government tells us it's free. The problem is if you want to book a free slot, you have to sign in at 9am because those slots go quickly, the agents tell us. After that, they've only got paid slots. The whole thing seems geared to get people to give up in desperation.
The website is bad, and often the online chat service that's there to provide support times out with no way to get back to your previous conversation. Getting a response takes days. I could go on, but by now assume you've probably hit a wall too. Awful!

Horrible experience. They try to make us feel fear of missing something and try to upsell for them to “scan” or “check” the documents for around £40 each. Absolutely ridiculous. My appointment was at Stratford Library for 9:00. Elizabeth line stopped for minutes and I arrived at 9:13. They refused to attend me. The whole place was completely empty. All the chairs in the waiting room and on the attending desks without anyone. The lady lied that they were already “getting ready” for the 9:30 appointments. In my next appointment (which I was informed that I needed to pay again), I arrived on time, and in 9 minutes I was leaving the building with everything done (from 9:13 to 9:30 they had plenty of time in the previous appointment).
They try in every way they can to receive more money as they can for an appointment and overprice their services. AVOID the lazy people from Stratford Library at all costs!!!
Payed £139 for a face photo and to scan my fingers in less than 8 minutes (in 9 minutes I was outside the building). As we are foreigners and need the service, they overprice this simple and quick service that does not worth more than £20 if we had options.

Total incompetence at every turn.

They have now allowed my data to be stolen by hackers. They originally wrote to me saying that I was not affected, but now they have written again to say that I am. The original letter included incorrect details for 'Experian Identity Plus', so now the new letter has the correct details.

Absolute clown show staffed by total chimps who can't get the most basic things right. I only have to deal with these morons because my pension was passed from pillar to post and ended up in this cesspool.

If I can give 0 stars as that is what this company deserve, can you please make sure your company is up to date with your website, I can't believe that this is the official partner of UK immigrations when all the website was done poorly and deliberately confusing to get more money out of people.

Listing everything I found wrong on your Website

1. Inquiry page loads and hangs frequently.
2. I can't believe your website inquiry form does not accept characters (.,!?)
how do you supposed to understand all paragraph and grammars without this? such a JOKE and one of a kind in this matter
3. You made the website very confusing for all the people booking appointment so that they call your hotline which charges money per minute? what an excellent sales point!
4. Scanning documents and checking document can this be done at the appointment? why make things complicated and need to upload documents first 2 days before appointment to be able to use this added service? so that means if you want to purchase both services why would you need a document scanning when you have to mandatory upload the documents to be check anyway? a bit special and backwards who ever created this rule

and so on and on... your website is the most backward and confusing thing I ever encounter I can't believe your company is the partner of UK Immigrations as the service and quality really does not align

What a great experience today with a very kind, nice and excellent lady.(larizjaratnam) at Bedford Point. She helps us with my daughter applying for our British citizenship! She makes sure that all our documents are complete. God bless her.🙏

I had yesterday an appointment at UKVAS near Bristol at Kingswood civic center for a biometric record. Very professional and kind Lauren made the experience very smooth. I am very grateful for her dedication and patience.

I met Kibriya for my biometrics alongside my family. He was quite professional and pleasant. He strikes me as an excellent manager.

Omobamidele Betiku

I had an appointment with an UKVAS agent named Melanie and she was very thorough and checked documents did the biometric check. She was patient and no hassle with the appointment. I had already submitted all my documents scans online so it was checked ahead of my appointment at only £50. I am very happy with the service

I applied for a job recently and was contacted a week later asking me if l wanted to discuss the role. I emailed back immediately saying l was free to discuss the position in detail and that l was looking for work asap. I have not received any further email or phone call from anyone. This has made me wonder what type of company this is to work for and maybe a blessing in disguise going by all these reviews. Sounds like a very incompetent company!

Went with friend who doesn't speak english at Maidstone office. (As i did other times in the past and everything was ok) Today they didnt gave me the permit to enter, and if i asked to wait inside the building because i was freezing the answer was "no" (even there is a waiting room) the security man was very arrogant.

Kibrya has given us an excellent service.
He was very patient for my son's (Aarav Mittal) appointment and dealt professionally.
Thanks

I went to Luton Regus using the UKVCAS service managed by SOPRA STERIA. I paid £132 for a basic biometric appointment (scanning no included), it took 12 min approximately. Right from the beginning the agent who assisted me behaved like he was doing me a favour. He was also talking all the time with his collage on the other desk while asking me questions and checking my documents. No sense of respect for the person on the other side of the desk when handling confidential information. They didn't look English.
I wonder if they treat you like that because they know you are a foreigner, although for the same reason they should be more considered as they or their parents have also emigrated to this country.

I hope the UK government review the contract with this company and outsource the service to a company with a good customer service reputation.

My partner paid £50 for online biometric paperwork check. Incompatible browser. Chrome! Tried Firefox. Still no good. Tried calling. No answer. Fifteen minutes in the queue cost £8. Went to Exeter office. Staff blamed busy website for upload failure. Had to pay a further £54 for checks that my partner had already paid for. Staff spent seconds scanning paper documents and disorganising them. Didn't even seem to check them. Intransigent about refunding document-checking fees but repeatedly advised that credit cards acceptable. Someone remind me how, exactly, this company wangled a contract with the Home Office?