Sophy Crown Flowers Reviews 

130
•
TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

Very pleased with this company, always got good reviews from the people that have received flowers and it lasted for such a long time.

Rated 5 out of 5 stars

Very nice and fresh flowers, well packaged and both orders delivered by next morning and happy recipients - sure will look stunning when all bloomed. Also great customer service answered love chat... See more

Rated 1 out of 5 stars

Flowers came half dead on arrival. Contacted company about this issue, they took over a week to reply and basically told us it was our fault for ordering off them. Flower prices are high on valentines... See more

Company replied

Rated 5 out of 5 stars

The flowers where delivered on time and they where in in good condition as advertised.

4.4

Excellent

TrustScore 4.5 out of 5

130 reviews

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4.4

All reviews

(130)

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Rated 1 out of 5 stars

next day delivery- 4 days later

Ordered flowers for next day delivery. They were dispatched via courier but they did not deliver them until 4 days later. By which time, the flowers had started to wilt. Contacted the company immediately on 2nd May. I was promised a full refund on 5th May by email. I have since chased up twice as l am still awaiting refund. No contact received since 5th May. Very poor communication and service. Had to now raise claim via paypal to recover monies. Order ref 2678. As of today 28.05.23. I am still awaiting refund. 1 month after ordering flowers. Very unhappy and still waiting it for it to be resolved but only via Paypal by my own efforts and no help from Sophy flowers. Will not use them again

2 May 2023
Unprompted review
Sophy Crown Flowers logo

Reply from Sophy Crown Flowers

Hi Denis.
I am sorry you were disappointed. I am pleased to hear this was resolved for you. Thank you for taking the time to leave us a review.
Best Regards
Sophy

Rated 5 out of 5 stars

Highly recommended

We are delighted with the bouquet we have just received. The flowers are fresh, very beautiful and packed very nice. The delivery was in time and I was able to track it. I will definitely order again and I would highly recommend to friends. Thank you

29 April 2023
Unprompted review
Rated 1 out of 5 stars

Late Delivery and Unsastifying Bouquet

The flowers arrived 2 days late for Mother's Day even though they advertised delivery on that date. The bouquet which eventually arrived was much smaller than the picture suggested and had differnt flowers than advertised. After spending over a week emailing and calling them with no response, the business eventually responded apologising, stating that Mother's Day is a busy time. Having spent €60 on subpar flowers and late delivery, the business offered to waive just the delivery fee of our next order! Unfortunately, we will not be ordering from here again.

28 March 2023
Unprompted review
Sophy Crown Flowers logo

Reply from Sophy Crown Flowers

Dear Nora
Thanks for the feedback.
We are sorry you were disappointed with us. We really want to leave a better impression and hope you let us do it. We will not let you down!
Thank you.

Rated 4 out of 5 stars

Most obliging and efficient

Emailed Sophy on Saturday the 18th March to enquire about ordering and delivery of a Mother’s Day bouquet.
Sophy was extremely obliging and I was able to order the bouquet that I wanted (beautiful) and it was delivered the morning of the 19th - Mothers Day.

19 March 2023
Rated 5 out of 5 stars

Excellent service

Recommend using this company. I ordered roses from their website and specified a delivery date. Thankfully the flowers arrived on time and were beautifully packaged. I will definitely use Sophie Crown Flowers again.

16 March 2023
Rated 1 out of 5 stars

Unsatisfactory quality and terrible service

Terrible service. Ordered a luxury bunch of flowers and they were nothing like what was advertised. The bunch was half the size and didn’t include the correct flowers. Tried calling to speak to their customer services and couldn’t get through. Emails have been ignored and no attempt made to resolve the issue. Don’t use them.

14 February 2023
Rated 1 out of 5 stars

Flowers came half dead on arrival

Flowers came half dead on arrival. Contacted company about this issue, they took over a week to reply and basically told us it was our fault for ordering off them. Flower prices are high on valentines day so one would assume they would be fresh on arrival. Absolutely terrible customer service and terrible product. Would highly recommend people shop else where!!!

14 February 2023
Sophy Crown Flowers logo

Reply from Sophy Crown Flowers

Hello Rob,
Thanks for the feedback.
I am very sorry that you are not satisfied with the Valentine's delivery. Whenever such issues arise, we always like to be able to fix the problem for you. I see that our customer experience team has come up with a solution for you.
Thank you.

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