Soothing Home Reviews 

I never received my order, I keep calling, nobody ever answers, I have sent several emails and still no answer! I think this company is a scam and took my money without giving me the product and now I have tried several times to reach them with no answer

Debited my account on November 10 for 323.80 and have not received couch covers I ordered. No updates from them and they don't return phone calls. I'm 78!years old and on a fixed income. This order was Christmas gifts for my family.

I haven't received my covers yet. I received an email saying " it's almost there" . But no product.

I love the feel and the quality of the product, but it did not stay on my couch. My couch does not have removable cushions so it couldn't attach itself.

Very good product and seems to be standing up well.

It’s been 28 days and my order has not been shipped. Emails have gone unanswered and when they do respond, days later, it’s just excuses and promises but still no product. Very poor customer service and communication. Can’t. Speak to the product because I’ve yet to see it!

Love the covers for my leather sofa. Very easy to put on and the fit is great.

I am elderly and move slowly. I found the covers easy to put on the cushions without a struggle. They fit and look great.

From the moment I put these covers on my furniture, I was pleasantly surprised and fully satisfied. It took some figuring out what sizes to get because my couches are odd sizes. But they look so neat and are nearly invisible as the beige matches my couches perfectly. I'm very happy with my purchase.

Easy to put on, fit well and color is what I thought it would be.
Took forever to get them though.

Purchased $200+ sofa covers on 10/1/25; subsequently received a fake tracking number and then was falsely told my covers were delivered. I have reached out to customer support repeatedly only to be told that my order had been moved to the front of the line. False again. They send me emails then refuse to respond when I answer them. This company is a scam. Do NOT send them money

I have been waiting for $400 worth of product from this company I have sent several emails and although they do reply they will not send the product it has been 3 months now and I am very disappointed.

I placed an order but was unaware the size I needed for my sofa as compared to the cushion sizes/fit available. Placed a call and spoke with a very helpful and much appreciated Customer Support rep. We figured out together the replacement pieces needed to complete the two sets I needed, so I can quickly switch them out while the other is in the washer! She gave me step by step instructions to send back the wrong pieces and obtain a refund for the excess paid, above the cost of the replacement pieces I ordered through her. I sent back what I didn’t need and received my refund for the overpayment, in a timely manner! To that point I was extremely happy with this company, quality of covers and customer service!

Since that day the only thing I received is emails to purchase more products or to give an honest review. I’ve tried to call re: Order #143113 placed Oct 6, 2025 but somehow they are never available to answer the phone, no matter the day or time. I was holding off on a review because I wanted to give this company 5 stars, but they have yet to send my replacement covers ordered that day by phone and they still have my money for that order. It’s been weeks!

So my frustration got me a few days ago. I decided to give a 2 star review. The instant I tapped the 2 stars on my phone the site wouldn’t allow the review, instead they threw another page at me saying to contact Customer Service and provided a phone number and email, to start this whole process over again rather than addressing the problem. They have shown me no attempt to resolve this matter. All I want is my replacement order and I will still welcome a call from them with an update.

The sad thing is, I recently bought two recliners I wanted covered as well, that’s not going to happen unless this is resolved. I had 2-3 friends who were going to order after seeing my original order, and they too were impressed with the customer service I received initially.
You’re a furniture cover company, you have one job…..

The covers fit great. The fasteners are ok, but I have wood to attach the fasteners, which won't penatrate.

Seat cushion covers fit well and stay on.

the product is beautiful i got 2 colors and love them both. having 2 dogs whom the couch is their bed these covers are perfect no snags wash up beautifully. my only complaint is they do run a little large but thats better then too small. very happy with your company thank you

A great product. Sadly could not use it on my sectional as my pillows were not loose but attached.
Very nice customer service

This is the worst company I have ever delt with. I have been waiting since Oct 7th for my full refund on my order i canceled. It had to be canceled because the system they use can not remove items from a order already placed. The items that had to be removed was there mistake trying to send double of everything. Its been canceled and every team member has given me the run around. The phone # they have listed says they don't answer call they just respond by email!! This place is horrible I don't advise anyone to buy from them. Im still waiting for my refund and its Oct 25th. HORRIBLE BUSINESS!!

I ordered covers for my sectional wasn’t expecting too much but what I received was great. They were two pillows short. I made a call took a picture and received the missing pieces in about a week. I have two dogs which are very happy. I’m going to order another set.😊