Soothing Home Reviews 

Thanks to everyone for reviewing. I was interested in this product but glad I did check reviews. I won’t bother since they don’t follow through on delivery and keep your money. Facebook should ban them from advertising!

Do not purchase from this company. I paid for sofa covers and never recieved them. When I contacted the company, they say my order is on the way, but it never came. I asked for a refund and they told me they would forward it to the billing department...never got a refund. It has been 3 months without a word from this company and they have $200 of my money.

While customer service was responsive with the same excuses every time it has been 14 weeks since I ordered and not covers have been shipped nor delivered. I am disappointed in their 3-5 day shipping that they post and will not be recommending them as a company to anyone.

I On February 30,2026 I ordered covers for my sofa and recliner. A few weeks later in March 2026 I contacted them via email to request that they cancel my order and I requested a full refund. In April 2026 they sent an email stating that my order had been cancled.I followed that email with a request for my full refund. They sent an email saying that they were sending my refund request to the business office. The last email from them regarding my refund was May 25,2026.I sent them an email informing them that I had filed a complaint with my bank and that my bank opened an investigation that is active now.Last week I filed a report and wrote a review off my experience with the Better Business Bureau. The person I spoke with said that the BBB would send them a letter regarding my complaint. I also plan to contact the State Attorneys Fraud office in Las Vegas.On June 6,2026 I received an email telling me that they didnt understand why my refund has not been processed and they would get right on it. Today is June 9,2026 and still I have not received my refund totaling $317.77 which is a lot of money. As far as I'm concerned they have stolen my money and they continue sending me the same email " I sincerely apologize for the continued delay and frustration regarding your refund of$317.77 "The mail went on to say that they would escalate this immediately with their billing team to verify the status of my refund and determine why it has not been completed".They ended the email with " We take matters seriously and will ensure this is reviewed as a priority". Lastly, the email ended with "I will follow up as soon as I receive confirmation from the team". More of the same delayed tactics as far as I'm concerned. After talking with the women at the BBB she informed me that they would send a letter about my complaint.

I placed an order with this Something Home portal on December 3, 2026, for a total of $153.87, and they charged my card immediately. Regrettably, as of today—June 4—I still have not received my order. I have tried to contact them countless times, both by phone and via email; while I have consistently received apologies, I have yet to receive a single solution. They should NOT be accepting orders if they have no intention of fulfilling the shipments—it is nothing short of brazenly scamming people.
The last email I received from them was on April 27, from someone named Chelsea; since then, there has been nothing but silence.
I have no idea if anyone has gone through this problem before.

All I can say is DO NOT ORDER from this supposed company. I did in December and never received my order so I said please refund my money... That was 3 months ago and all I get is they're looking into it upstairs. The last correspondence I received was Mary we are sorry for the delay on your order. It's bad because we see you're a repeat.... My name is David but it appears Mary is in the loop of these cons. I'm out over$300 and I'm in the doghouse with my wife over it. So save your money or look elsewhere.. Please note they have a sister company in Montana or Wyoming. Same issues. It sucks that Trump cut way back on the consumer protection agency.. In the past they would look into... The BBB tried and never got a response after multiple attempts. Buyer Beware!!

Purchased 2 covers two months ago. They immediately accepted my payment. Still waiting for the covers. COMPLETE SCAM!!!!! Contacted several times, say they are waiting to confirm the shipping company…..two months!!!! DO NOT BUY FROM THIS COMPANY!

I’d prefer to give them a 0. Once I received the product, I was not happy with it. This was in December. They first offered me 30% off to keep the product. I said no. Then they offered me 50% off so I said ok. Then I had to take a picture of each item and the bag it came in and email it to them. All of that was not. It is nearly June and I still have not received my refund. DO NOT RECOMMEND

Ordered product in November 2025, now may 2026 have been back and forth with customer service more than a dozen times and finally requested a refund three times now!!!!! They recently took me off their email list and stopped responding altogether. Going to BBB next! Someone should put together a class action lawsuit and put them out of business. Total bait scam!!!

I ordered sofa cushions 6 weeks ago. Have called and emailed re order..no response except for pat computer responses. Ask for money returned and no response. The phone number to speak with someone does not work!! DO NOT ORDER FROM THIS COMPANY!!

I placed an order on April 8th and have not received it as of May 13th. Communication with the company has been unsatisfactory. They have been unable to tell me when I might expect this product.

My first order with Soothing Home had an issue (wrong product), but they were helpful in fixing it. Unfortunately, my second experience was very disappointing.

I waited over six weeks for delivery and had to follow up weekly for updates. When the order finally arrived, it was incomplete—only seat covers, no back covers. I provided photos and reached out multiple times, but since they only communicate via email, the process was slow and ultimately they stopped responding altogether.

I paid full price and am left with unusable covers. Poor customer service and lack of follow-through. I won’t be purchasing from them again.

Ordered covers for my couch when they arrive. They were too small. I contacted the company and they said if I return them, they would send me out a larger size. It is now the end of April and I have been dealing with this since October. I believe I returned the small covers. They never sent me out a bigger size and they have not returned my money every time I contact them they say they’re working on it. I would never order from them again and I hope other people don’t you’re not trustworthy.

Still waiting for delivery. Over 3 weeks. Can only get e- mail generated response. So far not able to talk to a person about it.

The covers are wonderful. Easy to use and great quality’s

BUYER BEWARE I ORDERED WAY BACK IN FEBURARY AND THE ITEM I ORDERED WAS OUT OF STOCK THEY ASKED ME IF I WANTED A DIFFERENT COLOR I AGREEED AND THAT ORDER NEVER CAME I HAVE BEEN ASKING FOR A REFUND EVER SINCE AND ALL I GET IS THER LOOKING INTO IT. THIS COMPANY IS A SCAM

I would give less than 1 star if possible. I waited MONTHS for my order, my charge card was charged for the entire purchase months before my items being sent out, I had to email MANY times to ask what was happening and was told they were always out of stock. Their advertisements have a space for customers to comment but it does not allow comments! Also, their advertisements have a "reply" to comment on the supposed reviews they show but customers can't reply there either! FRAUD....SCAM. I would never order from this company again.

BEWARE. I had ordered once before and received my order in a timely manner. No problems and product was wonderful and fit great on my sofa. Now a year later, I’m trying to order again. It has been over a month since I ordered and still nothing every time I send an email requesting a tracking number I get the same rote message. Over and over again they have told me that they are checking with the warehouse and they will get back with me shortly. Never heard from them again as of today. I canceled my order and asked for a refund on my credit card. I will have to see if this takes place. I would not order from them again. There are other companies that have products that are actually better than theirs and appear to get very good reviews.

UPDATE: As of today, May 1st, still no product and no credit on my card. They keep advertising though.

don't order anything from this website. their couch covers are very thin and cheap! as I called customer service to return them they offered 1/2 my money back if I just kept them. I said not paid out of my pocket to send them back and have been waiting 4 month for a credit. scam website. buyer beware.

Soothing homes is a joke. I placed an order a month ago and as of today they cannot locate my order or shipped my order.
I’ve asked for a refund and no response. I’m beginning to believe this company is a scam!
I would NOt recommend this company - beware if you make a purchase - you may not receive it.