Sony Reviews 21

I bought XM6 and the sound is so immersive that it's like putting on a cinema every time! Crystal clear sound. I also got an mp3 and it's so convenient to carry and also about 30-50h of battery in about an hour of charge!

Great cameras and audio quality. Products last long. Premium price tag of course

I asked sony several weeks ago for some meaningful instructions on how to set up some wireless headphones. I have chased this by email several times. They haven't bothered replying even once.

Ive been an avid Sony/ Playstation lover since I was a kid, I grew up with ps2 and ps1, then got my own ps3 and now have a ps4. I just cannot stand to see how the services keep getting worse and the quality just keeps falling. While theyre also a billion dollar company who is extorting their loyal customers... 10$ a month to be able to play the games you own... paying hundreds for the shitty console itself... and as of recently, my ps4 randomly is now getting corrupt all the time, its superrrr slow, its falling apart... but its not just me, everyone I know is having these issues... It just feels extremely scummy and disgusting for them to do this. after being a sony person my whole life, i have to move on. This company gets worse and worse every year and more and more money hungry every year too. They make me literally sick to my stomach to think about. If youre thinking about anything sony, just move on, they dont give 1 singular damn about any 1 of their customers, its just about money.

I am writing to express my deep concern and disappointment regarding my recent experience with one of your products and your customer service.

Approximately one year ago, I purchased one of your top-of-the-line Bravia TVs for over $3,000. I expected a premium product backed by reliable support. Unfortunately, the TV has stopped working, and despite multiple attempts, I have not received a call back from management or any meaningful assistance.

To make matters worse, I am still paying for this TV, which is currently unusable. This situation is unacceptable for a brand of Sony’s reputation. I trusted Sony to stand behind its products, but my experience has proven otherwise.

If this issue is not resolved promptly, I will have no choice but to share my experience publicly across social media platforms and consumer review sites. I believe other customers deserve to know how poorly I have been treated.

Tried to install DLC for a video game that I bought which was apparently from the wrong region. When I tried to explain to Sony's so-called online chat support "PLAYSTATION EXPERTS" that I bought a new disc to install the game for the appropriate region, but was still not working I was rudely brushed off and told my question had already been answered and was passed around to another "EXPERT" that repeated the same thing, and suggest I call their (1800-345-7669) customer service line if I had any complaints about the terrible service I was given.

When I called this number to see if I could get a manager or supervisor to report this unacceptable service, I was told there was no department information they could give me to contact the department directly, but they would make a note. However, after calling back to get an agent, whom I didn't struggle to understand their poor English, I was told they couldn't even find my complaint in the system because "PlayStation Experts" have no oversight.

To make matters worse, Sony has apparently blacklisted my number because when I called back to attempt to talk to a manager or supervisor, I got a message saying there have been multiple calls from the same number and to try back another time. It's UNACCEPTABLE as a customer that I can not report rude service and am seemingly being blacklisted for attempting to do so. Glad I already reported them to the Better Business Bureau.

The so called Sony help desk, is a wastre of time, I have a grey PS5 controller and you can't read the serial number of scan the QR code, But all Sony do is close down your question.

Excellent sound quality and distance with Sony over-ear noise-cancelling headphones. After switching from other leading brands, I've had a year of happy listening. I'm delighted with the battery life and high-speed charging. Sony has earned respect from this listener.

This company is garbage. They offer BD-RE DL optical media which is blue ray rewritable disks with a capacity of 50Gb and charge a fortune for them! What are we in the dark ages? Rewriteable optical media is critical for computer data backups. The ability to wipe disks or rewrite them for this purpose is critical for backing up personal private data. The market for rewritable high capacity optical media is held back by companies like this. Rewritable CDs, DVDs, and BD (blue ray) have been around for ages and we still have to pay an arm and leg for it. I'd like to see the market improve with lower cost high capacity rewritable optical media. Today's only real option for backing up personal data to prevent computer disasters is hard drives and hard drives love to fail, the whole reason for backups!

SONY WF-1000 XM4 earbuds discharge in less than one hour, and when charged they are too hot to use. Surely this is not the way it is meant to be???

Are these even safe to have at home - in the car - when flying?

A less than 60 minutes play time is horrifically bad - and not as per specification.

Sony customer service is rubbish, Ai only answers in stock questions, referring me to A HUMAN PERSON, BUT NO ONE CAME, WAITER 10 MINUTES.
MY QUESTION
ON SCREEN I WAS ASKED TO UPGADE, SO I CLICKED, AFTER UPGRADE, I CAN NO LONGER ACCESS MY APPLE TV BOX, ITS ALL BEEN OK FOR A YEAR, CAN SOMEONE HELP

I have a KD-55X75Ch TV. It worked fine for about 2 yrs. Then out of no place the TV stopped going to the last channel watched when I turned it on. Instead it goes to the home screen and I have to click multiple buttons to get it back to regular TV. I have spoke to many different tech and C/S people at Sony and we have tried everything, but nothing has worked, so I was told there was nothing they could do. A company with good customer services would have said " well, I can see we have tried everything and we don't know why we can't fix it so the tv must have a defect and here is how we can fix this for you" instead I got " you are out of luck" Nice job Sony, now I have to go out and buy another TV but it will not be a Sony and I will never buy Sony again since they don't care about their customers and don't stand by their products. And if Sony is reading this and wants to make things right, here is my reference 09233089

apparently "wokey"Sony doesnt care about poor people. raise their price to 79.00 a year for essential members and for what? stupid sony core that i cant even use anyway? bullsheit no discounts for ssi/disability or ebt folks, theres no way i can afford this trash. guess i have to sell my ps4 and just find another hobby. thanks for nothing, just another greedy corporation like any other. yup, only rich people and some middle class can have it. well, you lost another customer. im selling my sony tv too, and all my sony movies. not like theyd care anyways. and im supposed to pay more when customer service is a clown show? lmfao!!!!! NO THANKS!!!!!!

Awful customer service ! They are interested more about your address ! Your problem............is nothing, because they don't know and don't care ! You was the stupid to buy them product ! After that.....is nothing !
Don't trust them ! It's a scam customer support from Sony !!!!!

Sony SCAMMED ME 250 EUROS.
Returned my faulty earplugs 250 euro worth to sony on 23rd of March and its been 2 months and after multiple phone calls and emails and i haven't received my money back. And they are not answering emails anymore. Very disappointed with Sony never ever buying again a product from them.

My few years old Sony Bravia 40 inch TV has an overheating t-con circuit board which Sony Malaysia is not interested in replacing.

I bought Sony because by paying extra we used to get extra reliability, extra years of service, and the security of a company that supported its customers. Since this is obviously not now the case, it makes buying Sony to be a stupid decision as it's better to buy another well known but less overpriced brand. Remembering of course that Sony purely re-badges Samsung and other brands as its own these days.

This known overheating fault was as known to Sony, which at the time decided not to recall its Bravia range, in the same way as they knew my details as a customer via their warranty yet did not contact me. These years later my t-con board overheats - but Sony is not interested.

Malaysian representative "Andrew Stephen" (mailto: )cic.somas (at) ap.sony.com ) wants to collect my TV without charge, then charge me for any faulty parts. This is amazingly stupid.

All I am asking Sony for is a replacement t-con board that I can fit myself if they really don't have the expertise in Malaysia to undo 4 screws and use 3 connectors.

I emailed a list of more than 100 Sony executives to achieve this local Malaysian 'response.'

Here are the emails (latest at the top):

To: Sony Malaysia General Enquiry cic.somas at ap.sony.com
Subject: Re: Home Service Apooinment - KLV-40S400A EA5 (1558944) - David [ref:_00D90XxjZ._500901Or8Au:ref ]
Date: Tue, 27 Sep 2016 09:30:38 +0800

Hi Andrew,

In our phone conversation, you undertook to supply a replacement board if you could source one, and to call me back within about two hours. Neither happened.

If your management has decided that it can fix the problem by taking away my TV and charging me for the parts required to fix what is a known fault in that model, your management has a strange idea of what fixing a problem really means outside a third world country like Malaysia.

"Home service" does not mean taking away the tv and returning it at some unspecified time in the future with a charge for any parts required. This is just plain stupid.

The problem is an overheating t-con board. I currently have the back open and a fan cooling the board - without the fan the board overheats in 15 minutes, with the fan the board overheats in about an hour and a half. When overheating, the picture turns black from the top of the screen downwards, and this alone confirms the problem as being in the t-con board. It is a simple matter for me to swap the board, therefore all I need is a replacement board for me to fit or your technician to come and fit the replacement board.

As you are obviously intent on continuing to stuff me around and make a bad situation even worse, I shall proceed to post your correspondence and your name online along with my story on Trust Pilot and other public review sites, as well as re-emailing my dissatisfaction to the same 100+ email list as previously.

Regards

David [------------].

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Sony Malaysia General Enquiry cic.somas (at) ap.sony.com wrote:
(26/09/2016 18:58)

Dear Mr. David,
Good Evening,
My current email to you is pertaining to our phone conversation related to your TV repair KLV-40S400A. Besides, I have tried to contact you numerous times but there is no response from your end.
Further to that, based on your TV symptom reported our management has agreed to arrange a home service to your residence to collect your TV for further inspection without any charges (transportation and labour) fee will be waived.
However, upon diagnose if there is any parts that is  faulty and required to be replaced we will informed you the cost of the parts.
On the other hand, please be informed that we are unable to sell our spare parts to customers or third party as a way of us to maintain the genuine quality of the spare parts as well as to avoid any replica parts.
We do apologies for the unpleasant experience that you have gone through.
Looking forward to hear from you soon on this.
Thank you,
Regards,
Yours Sincerely,   Andrew Stephen