Songmics Reviews 

I saw a further 5% discount advertised on top of the registration discount. Upon checking with customer service they thank me for my understanding that they cant give me 5% discount despite me sending a discount. Hmmm this does not give me confidence this company is trustworthy. Going with my gut my gut says this company is not good for trading with unless you want a heartache. Prove me wrong.

I would actually give Songmics home a zero. This company is a scam. I placed my irder almost 2 weeks ago and it has not been shipped. The contact numbers on their website are not working. And I’ve asked for a refund but they are ignoring my emails and have not issued me a refund. This is a terrible company. Don’t waste your money.

I read some negative reviews, but I ordered a pouffe/ footstool. I want to say that I am so impressed with my purchase and the speedy delivery. Highly Recommend.

If I was able to give NO stars I would, unfortunately that is not an option. Called the company, spoken to someone who genuinely was not that interested and said email I can't assist you, why have a phone line then? Item arrived looked OK ( garden chair and table set) got the protection too for delivery, item came built it, not great quality, screws dont align up properly tightened as best as I could but still wont budge because the parts dont match up properly so all chairs have some slight issues. Glass does not suction to the table using the suction pads provided, very dangerous provided I have young children and a dog, it does not suction and slides around ive sent videos and images, no reply or responses escalated to PayPal hope they can resolve this its a shame ill never use this company again. This is my own personal experience and does not reflect on anyone else's experiences.

I ordered a pair of zero gravity chairs, with special discount code. Placed the order and then later checked the trustpilot reviews, which had me worried. Based on my experience, everything went smoothly. The item arrived within a couple of days with no issues whatsoever.

Quick postage, responded to my emails when I had questions regards the delivery company.
The storage chest I ordered was good quality, easy to build. Would recommend them

Next delivery and perfect quality product

Item delivered in two days can't complain item as ordered perfect will definitely buy from again

If I could give zero stars I would. Bought a 3 bin recycling set, delivered today. I didn’t think it was good value for the price, so tried contacting them to arrange return. There was nowhere on website to arrange return so I had to mail them. The reply I got back wanted to know what the condition was! Who the seller was! My invoice,order number etc. I sent another email giving what information I thought was relevant, in response to that, I got an update on when my order would be delivered! I replied asking why am I getting updates on an item I’m trying to return? No reply I’ll avoid this “company “ like the plague from now on!…Moving on 4 days! In came Annie, customer service ☺️. She went out of her way to sort everything out for me, can’t praise her enough. Hallelujah Annie!

Order SOUK-109058
No communication from the company since I ordered (except the instant email to say it would be dispatched) and nothing at all from the courier either (Hermes, apparently - but Hermes is actually Evri now, so spent half hour looking up a non existent hermes website).
Queried with songmics who strangely asked me for a receipt/invoice, "product quality" and who I'd ordered from. When I literally ordered from their website, said I hadn't received anything or communications about a delivery from a courier, and never got a receipt or invoice - just a confirmation email. Currently £70 down the drain as there's a photo on the Evri site showing a parcel left outside my door. I wasn't in so it's been stolen, but because of the delivery options they used or whatever (or possibly not supplying my email for delivery updates etc?), I didn't even know it had been dispatched and no information supplied to tell me I had to be in today! No communication to say anything had even been delivered earlier from the courier.
Anyway - will update if they actually help by re- delivering using tracked 48 hour Royal Mail etc.

Was gifted a unit by an elderley relative who was going into a care home, but there were no screws, contact company who wanted to know where it was brought etc, unfortunatly I’ve not been able to get that information, therefore the company won’t help. The unit is now going into landfill for the sake of a bag of screws!

It is advertised at £47.91 but when you hot the link it is £71.99!!!! Not good

I have no idea if I completed my earlier today review because TrustPilot doesn’t give you the option to save your unfinished Review. Anyhow, Dora at Songmics was just brilliant in resolving the issues. She was patient, prompt, kind and just absolutely superb in this matter. The only downside is that Evri treats its self-employed Couriers in an appalling manner, disgraceful attitude towards people trying to make a living, barely with Evri’s worse than Scrooge like attitude.

We have being waiting for the order since Wednesday 03/12 however we have not received it so far. It has been 4th consecutive day and the item has not been delivered yet. We had agent Carrie confirming that the order will be delivered today but DX courier is saying something else. This has been ordered back on 28/11 and already 2weeks items not delivered. I wouldn’t recommend the trouble ordering from them.

Took weeks for my delivery to arrive, I tried contacting them on several occasions but got no reply.

The bad reviews here are not aligned with my experience.
Product is of very good quality, well packaged and they offer discounts on the site to lower their prices. This is actually the first time a bought a more expensive bin, but only because I am fed up buying cheap bins which becomes unuseful in a few months or maximum 1 year. I hope this bin I bought will prove my high expectation. I chose colour green and I am happy it looks very nice. Definitely recommend this product, their site and customer service is also amazing.

I did not receive my package, I did not get a refund. They simply stole my money. There is no customer service. Do not trust these scammers for any reason.

If you have a problem they do not get back to you, won't order anymore

I came to trustpilot after ordering some stools and was slightly worried seeing the bad reviews but the stools were delivered on next day. Evri had an issue finding our address as often the case and songmics chased them up for us after an email was sent. Good communication great product at a decent price.

Took payment twice and haven't responded back to emails!
Still two payments and no product received. The tracking number they have also sent doesn't say who its shipped with so I am unable to check!