Mr. Leon Green is excellent. He truly listens, offers clear advice, and guides you through the entire process. He is very professional and easy to talk to, always patient, respectful, and supportive.... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Angela with Joy in the Journey Counseling is terrific. She is compassionate, keeps conversations on task in gentle ans guiding ways and sometimes I feel time is up and it just began and we covered a l... See more
My therapist is amazing. I actually enjoy and get something out of my therapy sessions. The sonder mind app is easy to use and convienet. It also helps with keeping track of your thoughts and goals. O... See more
Dr. Tran is an incredible provider and an amazing person. She has so much experience and knowledge and really takes the time to get to know and understand her patients. She has helped me through some... See more
Company replied
Company details
About SonderMind
Written by the company
- Average co-pay of $25
- 83% of people start care within 4 days
- Over 200+ insurance plans accepted, including HSA, FSA, EAP, Medicare, and Medicare Advantage plans
SonderMind is the leading mental wellness solution offering virtual and in-person therapy and psychiatry services across the nation. Our clients are empowered to connect with a licensed mental health professional who has availability, accepts their insurance, and specializes in their needs.
With more than 200+ insurance plans accepted—including Medicare and Tricare—affordable, high-quality mental healthcare has never been easier. Plus, SonderMind’s all-in-one mental wellness app helps you maintain progress between sessions with AI-enhanced features like session takeaways and reflections.
SonderMind also partners with health systems, physicians, and payors across the country to deliver whole-person care at scale.
Learn more at sondermind.com or call 844-THERAPY to get matched with a provider who takes your insurance.
Contact info
United States
- 8448437279
- support@sondermind.com
- sondermind.com
Nationwide care, covered by insurance.
4.4
Excellent
2K reviews
Replied to 92% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
This is the worst mental health app on…
This is the worst mental health app on the market. You will not receive help while using this app. Providers don’t answer & they do not have customer service whatsoever so if you’re having an issue just accept that you’re not going to get help ever. This app is designed by the most incompetent human beings to ever walk this planet. if you’re struggling with mental health issues, you’re better off finding resources on your own, because there is nothing Sondermind can do for you.
12 March 2026
Unprompted review
Reply from SonderMind
Hi, we appreciate your feedback and are committed to providing the best patient care. Due to federal regulations, complaints cannot be addressed online. If you have had a negative experience with our practice, please submit a ticket to our team at https://www.sondermind.com/contact-us. We would love the opportunity to discuss and resolve your issue.
Love my experience
So far I absolutely love SonderMind and I really am thrilled that I was able to find such a great compassionate Dr. after searching locally for months, I have this a try and she is a great fit
11 March 2026
Reply from SonderMind
Hi Jaclyn, thank you for leaving us a positive review and sharing your feedback with us and the community. We are pleased to hear you had a positive experience!
I had one appointment with SonderMind…
I had one appointment with SonderMind in December 2025. I completed all paperwork prior to my appointment and they billed my personal credit card on file instead of insurance. I emailed and called, but was unable to get this resolved so I submitted a claim to my insurance company. SonderMind also billed my insurance and so my claim was rejected since they already paid SonderMind. I requested a refund, but instead they gave me an account credit. I again requested a refund and that only refunded $18 of the $150 they double billed and remove the account credit. Now it is March 2026 and I received an email from Sonder saying that i haven’t paid. This has been the most stressful company to work with. I wish I had never tried therapy.
29 December 2025
Unprompted review
Reply from SonderMind
Hi Susanne, we appreciate your feedback and are committed to providing the best patient care. Due to federal regulations, complaints cannot be addressed online. If you have had a negative experience with our practice, please submit a ticket to our team at https://www.sondermind.com/contact-us. We would love the opportunity to discuss and resolve your issue.
My therapist genuinely cares about me…
My therapist genuinely cares about me and meets me where I am. I almost gave up trying to find a therapist, but then I met Nikki and that has changed everything.
11 March 2026
Reply from SonderMind
Hi, thank you for leaving us a positive review and sharing your feedback with us and the community. We are pleased to hear you had a positive experience!
I talked about my Trauma
I was able to talk about said trauma in my life that I buried deep down inside for yrs ... I shared that with Joy I trusted her to tell her.
10 March 2026
Reply from SonderMind
Hi Carl, thank you for leaving us a positive review and sharing your feedback with us and the community. We are pleased to hear you had a positive experience!
Andrew "Drew" Mayo (No Show)
First time doing therapy and I was suggested to go through SonderMind. I got paired up with a therapist by the name of Andrew "Drew" Mayo and I must say I am highly disappointed. I booked my first session with him and had been working myself up to go through with it and then 30 minutes before the session he calls me saying he has to reschedule. This left me not even wanting to but through advice I still did. I rescheduled to two days later and when the time for the session came the Andrew never showed. He then called me after I had left the session already apologizing. This just doesn't look good, especially being a first timer when it comes to therapy. Leaves a really bad taste in my mouth about all of this, especially when you're seeking help.
11 March 2026
Unprompted review
Reply from SonderMind
Hi, we appreciate your feedback and are committed to providing the best patient care. Due to federal regulations, complaints cannot be addressed online. If you have had a negative experience with our practice, please submit a ticket to our team at https://www.sondermind.com/contact-us. We would love the opportunity to discuss and resolve your issue.
Molly Donovan
Molly continues to be kind and supportive. Her lived experiences translate into a much needed compassionate therapeutic relationship.
Sessions with Molly provide a soothing balm when my emotions need it most.
11 March 2026
Reply from SonderMind
Hi Michelle, thank you for leaving us a positive review and sharing your feedback with us and the community. We are pleased to hear you had a positive experience!
Impatient and rude
Wendy was impatient and didn't even allow us to have a session. I moved from inside my house to inside my car for privacy from my family of 5. My connection was poor briefly because I needed to disconnect from Wi-Fi. She hung up on me before I could explain the situation, then messaged me she doesn't do outside or vehicle sessions. Shouldn't that be mentioned upfront? She was rude and didn't even try to apologize. Now I feel frustrated and I'm missing out on some therapy I was really needing. She should be punished by whoever certified her.
10 March 2026
Reply from SonderMind
Hi James, we appreciate your feedback and are committed to providing the best patient care. Due to federal regulations, complaints cannot be addressed online. If you have had a negative experience with our practice, please submit a ticket to our team at https://www.sondermind.com/contact-us. We would love the opportunity to discuss and resolve your issue.
3/10/2026 appointment with Dr. Marrero
Dr. Marrero is very easy to talk with. I appreciate and trust his advice and feedback.
10 March 2026
Reply from SonderMind
Hi Barbara, thank you for leaving us a positive review and sharing your feedback with us and the community. We are pleased to hear you had a positive experience!
She is very understanding
She is very understanding, but challenges me on my BS! I look forward to feeling better about myself!
10 March 2026
Reply from SonderMind
Hi Marilyn, thank you for leaving us a positive review and sharing your feedback with us and the community. We are pleased to hear you had a positive experience!
I was unable to connect with Sylvie due…
I was unable to connect with Sylvie due to probably poor internet connection...had to reschedule
9 March 2026
Reply from SonderMind
Hi Bambi, we appreciate your feedback and are committed to providing the best patient care. Due to federal regulations, complaints cannot be addressed online. If you have had a negative experience with our practice, please submit a ticket to our team at https://www.sondermind.com/contact-us. We would love the opportunity to discuss and resolve your issue.
It helped me realize situations that…
It helped me realize situations that triggered me and ways to cope with it
5 March 2026
Reply from SonderMind
Hi Hoyt, thank you for leaving us a positive review and sharing your feedback with us and the community. We are pleased to hear you had a positive experience!
Justin is always there above and beyond!
4 February 2026
Reply from SonderMind
Hi Heather, thank you for leaving us a positive review and sharing your feedback with us and the community. We are pleased to hear you had a positive experience!
Happy after every session
Matt always allows me to empty my thoughts, then we break it all down.
8 March 2026
Reply from SonderMind
Hi George, thank you for leaving us a positive review and sharing your feedback with us and the community. We are pleased to hear you had a positive experience!
My therapist has been an invaluable…
My therapist has been an invaluable source of support, providing guidance and coaching during times when I was uncertain about how to move forward.
8 March 2026
Reply from SonderMind
Hi Lacey, thank you for leaving us a positive review and sharing your feedback with us and the community. We are pleased to hear you had a positive experience!
The therapist's technique and tool used.
8 March 2026
Reply from SonderMind
Hi Sean, thank you for leaving us a positive review and sharing your feedback with us and the community. We are pleased to hear you had a positive experience!
It was professional
It was professional, and done very well. Excellent service and listened and took care of me.
5 March 2026
Reply from SonderMind
Hi Jeremy, thank you for leaving us a positive review and sharing your feedback with us and the community. We are pleased to hear you had a positive experience!
Randy’s the best,listens well easy to…
Randy’s the best,listens well easy to talk to I’m very impressed & happy with his help
6 March 2026
Reply from SonderMind
Hi Jay, thank you for leaving us a positive review and sharing your feedback with us and the community. We are pleased to hear you had a positive experience!
Enjoyed the therapist but the…
Enjoyed the therapist but the appointments were not sent therefore I could not join the calls
5 March 2026
Reply from SonderMind
Hi Sandi, thank you for leaving us a positive review and sharing your feedback with us and the community. We are pleased to hear you had a positive experience!
Counselor always listens and provides…
Counselor always listens and provides reframing and new coping skills weekly.
5 March 2026
Reply from SonderMind
Hi Connie, thank you for leaving us a positive review and sharing your feedback with us and the community. We are pleased to hear you had a positive experience!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.