Sommer Swim Reviews 

380
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 49 reviews, reviewers had a great experience with this company. Customers consistently praise the high quality of the products, highlighting their durability, luxurious feel, and flattering designs that are made to last. Many people also highlight the exceptional customer service and helpful staff, who are often described as attentive, efficient, and quick to resolve issues, making interactions pleasant. However, some people mentioned dissatisfaction with the return policy, specifically noting issues with no returns on sale items and difficulties with exchanges for incorrect sizing or defective products. A few other people also felt that customer service was unhelpful or dismissive when dealing with these returns, sometimes incurring personal costs for company errors.

What people talk about most

Product

Clients share positive opinions on product quality, with many reviewers praising the luxurious feel of the... See more

Quality

Users describe positive interactions with quality, with many reviewers consistently praising the luxurious... See more

Customer service

Reviewers mention positive feedback about customer service, with many praising the team's attentiveness,... See more

Staff

Consumers find staff to be positive, with many reviewers highlighting the helpfulness and extensive product... See more

Return policy

Customers had ambiguous experiences with return policies, with some reviewers praising the helpfulness of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had a really great experience with Sommer Swim. The quality of their products is fantastic, and everything arrived exactly as expected. What stood out the most, though, was their customer servic... See more

Company replied

Rated 5 out of 5 stars

Sommer Swim are always my go to swimwear brand. I absolutely love the quality, the styles and colours. My most favourite top of all is the Ryan. I have this in quite a few colours. This style easil... See more

Company replied

Rated 5 out of 5 stars

Bikinis are in the best quality - I have purchased several times! One time they send me the incorrect item by mistake. As I reached out to the customer service, they send me the correct item right awa... See more

Company replied

Rated 5 out of 5 stars

Great selection of styles with beautiful colors and unique cuts. I wear a small but with cup size C or D... always find shopping swimsuits online challenging. Being able to shop separates is a benefit... See more

Company replied


Company details

  1. Swimwear Store
  2. Beach Clothing Store
  3. Clothing Store

Information provided by various external sources

Luxury swimwear combining minimalistic with fuller coverage tops and bottoms in the hottest season cuts, colours and vintage prints with gold hardware, made from high quality Italian fabric.


Contact info

4.2

Great

TrustScore 4 out of 5

380 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 48 hours

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4.2

All reviews

(380)

48 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Best Luxury Bikinis

I have been purchasing swimwear from Sommer Swim for years. The quality, colours and fabrics of the bikinis are incredible and they fit perfectly. Wouldn't recommend any other swimwear!
Also shoutout to Sarah the Customer Service Manager, she made exchanging an item such an easy process
Great bikinis and customer service what more can you ask for xx

28 July 2023
Unprompted review
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Reply from Sommer Swim

Thank you so much Em, for taking the time to review us! We're so happy you had such a great experience with our product and our team! Xx

Rated 1 out of 5 stars

Terrible return policy and customer service

The most insane return policy. You have to pay to ship back, it’s only store credit, and once they receive is they take 7-10 days to issue store credit. Absolutely terrible and rude customer service. I will never order from them again.

14 July 2023
Unprompted review
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Reply from Sommer Swim

Hey Zoe, our return policies are clear on store and we achieve those deliverables outlined. Sorry that the process wasn't desirable for you. We have tried our best to accomodate customers by allowing for local returns which means cheaper shipping costs, and quicker delivery times.

Rated 1 out of 5 stars

Avoid Sommerswim

I recently had the most disappointing and infuriating experience with Sommerswim that left me feeling utterly robbed and disheartened. Let me share my horrendous encounter with their outrageous hygiene policy.

I ordered a bikini bottom from Sommerswim, excited to wear it on my upcoming vacation. However, when the package finally arrived and I opened it, I was met with a nasty surprise – a microscopic blemish on the fabric that could barely even be called a stain! I could hardly see it with my naked eye, but their policy allegedly prohibits returns for "hygiene reasons."

Frustrated but still hopeful, I reached out to their customer service, thinking they'd be understanding and reasonable. But alas, I was gravely mistaken. Their representative responded with a pre-written, cold-hearted template, emphasizing that they strictly adhere to their hygiene policy and thus could not accept the return. Are they serious? It was a minuscule imperfection, barely noticeable!

I had never felt so cheated in my life. This bikini bottom cost me a whopping $89, and now it's utterly useless because of their absurdly rigid and inflexible policy. It's as if they don't care about customer satisfaction or repeat business at all. Well, guess what, Sommerswim? You've lost me as a customer forever.

I can't fathom how a company can have such an unyielding stance on returns, especially for something as trivial as this. They preach about offering quality products and exceptional customer service, but they completely fail to deliver on the latter. It's evident that they care more about making a quick buck than ensuring their customers are happy and content with their purchases.

To everyone reading this, I implore you to stay away from Sommerswim. Save your hard-earned money for a brand that actually values their customers and offers a reasonable return policy. I wouldn't wish this infuriating experience on my worst enemy.

In conclusion, Sommerswim's hygiene policy is nothing short of a scam, and I urge everyone to steer clear of this heartless and money-grabbing company. My $89 may be gone, but I won't let them get away with treating their customers so callously. Spread the word – avoid Sommerswim at all costs!

24 July 2023
Unprompted review
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Reply from Sommer Swim

Hi Roisin, this is a complete lie on your behalf. You ordered goods with were sent in new condition. You requested an return to refund, which we agreed to in exception.

I will copy and paste the email text which you sent our team which was, " I purchased a bikini from sommer swim and got it delivered the other day. While unfortunately the bikini is stunning, it doesnt suit me at all - the cut of the bikini doesn't work for my body shape. I have looked through all of the bikinis on your company website and while they are all stunning I don't see any that would suit me really. Once I return my order is there any way I could get a refund instead of a store credit note?"

You then sent back SOILED bottoms which were of course rejected on arrival as we have strict hygiene policies. You were sent the photo of the soiled bottoms which a clearly visible stain right next to the panty liner. This was not a 'miniscule imperfection' as if the item was sent to you with a flaw in the product, this was a soiled bottom which has been tried on and bodily fluids have been left to put it in the most frank manner.

Not only were you sent the photo of this, the item was also returned to you which you have been notified of.

You have completely made up a story as if you were delivered goods that were stained, and reach out to to notify us and then were refused a return. There was nothing callous or calculated about our teams handing of your request and in fact we agreed to offer a refund in exception for the return, which we are not required to offer. Yet on receipt of the items the bottom was clearly stained and as a result immediately rejected.

Please don't think we would accept bottoms back which are stained and marked and then try to on-sell these to our customers because we certainly will not.

Rated 5 out of 5 stars

Best investment in swimwear!

Best investment in swimwear! Whenever I am at the beach wearing my Sommer Swim, people approach and compliment the colour and style. I have become an absolute regular and purchase several pieces each season :)

24 July 2023
Unprompted review
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Reply from Sommer Swim

Thank you so much for taking the time to review us Hazal, so glad you love your pieces!

Rated 5 out of 5 stars

Amazing company and favourite bikini!

I have tons of bikinis, but this is definitely my new favourite brand! The design is thoughtful, and the fit is very flattering. The fabric is durable, and you can tell from the stitching and the seams that the quality is there. I really appreciate the attention to detail as well - everything from the adjustable straps to the golden clasps. I get compliments every time I wear it. I just want to live in my bikini :D

18 June 2023
Unprompted review
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Reply from Sommer Swim

Thank so much for taking the time to leave this thoughtful review lovely - so glad you love your pieces and want to live in them! X

Rated 5 out of 5 stars

Had an amazing experience

Had an amazing experience, came the next day and the sizing was perfect, customer service team member Sarah was also very prompt with replies and lovely

9 June 2023
Unprompted review
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Reply from Sommer Swim

Thank you Eden for your feedback we're so glad to her you enjoyed your shopping experience with us! x

Rated 5 out of 5 stars

Great bikinis

Great quality, beautiful bikinis and the best customer service! Shout out to Sarah for being super responsive and helpful re sizing, styling and deliveries.

8 June 2023
Unprompted review
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Reply from Sommer Swim

Thank you lovely!! Enjoy your Sommer Swim x

Rated 5 out of 5 stars

I live this brand

I live this brand, the products are beautiful and high quality and the customer service is top notch!

7 June 2023
Unprompted review
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Reply from Sommer Swim

Thanks for your feedback Tatiana - so glad you love our brand!

Rated 5 out of 5 stars

best customer service

best customer service. Sarah and I feel like we have a relationship given my crazy ordering styling. They're the best!!!

17 May 2023
Unprompted review
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Reply from Sommer Swim

Thanks so much for taking the time to review us Nicole, so glad you love our pieces & our customer care team!

Rated 2 out of 5 stars

No refunds - Bad Quality

Ordered a bikini which looked absolutely awful on me, the cut was really bad - the bottoms were awkwardly high waisted and the top was gaping on both sides. This wouldn’t have been a problem if I could just return it and get my - 200$! - back. Upon trying to return the Bimini I found out that they don’t do refunds, only store credit - on top of which you also have to pay for the shipping yourself… not a very pleasant experience. Now I’m stuck with having to get something from them - a complete waste of 200$.

18 May 2023
Unprompted review
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Reply from Sommer Swim

Hey Julia, our policy to return to store credit is visible on store. We're super proud of our product and the quality of our swim so please contact the team via email to resolve your issue.

Rated 4 out of 5 stars

Company replaced top with broken clasp

I have purchased many of these swimsuits. They are beautiful and well-made in general. However, I would avoid any tops with clasps as they are brittle and break easily. Recently they did replace the top with broken clasp.

28 May 2023
Unprompted review
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Reply from Sommer Swim

Hi Lori, its disappointing to receive a 1 star review when you have shared that our products are beautiful and well made in general, owning many of them yourself. Any faults with products are extremely rare and will be quickly resolved by our customer care as would have been this experience if the timeframe to resolve it had been allowed. We recently had to re-build our entire US store after a technical glitch and this means the order details are not captured completely within the account, as they were prior. Customer care responded quickly to your complaint and we have no desire to intentionally prevent anything as suggested. Best, Sommer Swim

Rated 5 out of 5 stars

AMAZING

Sommer swim bikinis are gorgeous and stunning. They are so elegant. Their customer service is amazing too, they are so kind and helpful and quick with their responses. Shout out to you Sarah for helping me get my favorite bikini.

11 May 2023
Unprompted review
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Reply from Sommer Swim

We are so happy you love your pieces Lauren! Appreciate you taking the time to leave us a review of your experiences :)

Rated 5 out of 5 stars

Perfectly designed swimwear

Never have I ever come across perfectly designed bikinis for small-busted women like me. Until I found Sommerswim. There’s a bikini top in various beautiful colors and different shapes and bottoms in different shapes too.

It can be such a struggle to find a perfect bikini when you don’t have a big bust and when you’re also a bit picky with design and material (and the bottom needs to match too and the shape needs to be perfect), but I couldn’t be happier after finding Sommerswim.

Every single bikini on this website is absolutely gorgeous.

Would totally recommend 10/10.

11 May 2023
Unprompted review
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Reply from Sommer Swim

We loved reading your review Cecilie, thank you!

Rated 1 out of 5 stars

Worst customer service

Worst customer service. Unhelpful canceled my order than refused to honor the original price the suits were purchased. Didn’t provide one solution. Lol it was such a joke.

8 May 2023
Unprompted review
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Reply from Sommer Swim

Hi Julie, to correct you on these points you requested that your order be cancelled. We are not required to honour a sale price that was not advertised in marketing or on the website. If you had chosen to keep your original order then this would have been sent as purchased but you requested it be cancelled. Customer care responded quickly to your request and actioned it. Regards, Sommer Swim

Rated 5 out of 5 stars

the best customer service

I discovered the brand this year, I just love the collection, the fit and the colors are so special, comfortable and still so unique. Truly my best experience with customer service, getting back to me so quickly and always helping me out replying to my questions. This is a game changer and makes me want to continue buying in the future.

1 May 2023
Unprompted review
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Reply from Sommer Swim

We love hearing about your experience with us - thank you for shopping with Sommer Swim!

Rated 5 out of 5 stars

Favourite swimwear brand

The only swimwear brand I buy from. My favourite is the Cece top and the Gigi bottoms, so flattering and love all the colours. The customer service team is always so responsive to all my queries as well, making my experience that much better. Will definitely be buying from the new Sommer Arabesque drop 😊

2 May 2023
Unprompted review
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Reply from Sommer Swim

Hey Emma, loved reading this! We so appreciate you taking the time to review us!

Rated 5 out of 5 stars

Once you wear Sommerswim, you can’t stop!

I’ve been wearing Sommerswim since 2020, and every year it’s my treat to myself to get one or more of their swimsuits, as they are the most flattering, sexy and elegant ones. Love them so much I recommend wholeheartedly.

1 May 2023
Unprompted review
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Reply from Sommer Swim

Thanks Alexandra for your lovely feedback!

Rated 5 out of 5 stars

Sommer lover for ever

I'm a Sommer customer since 2020 and all the bikinis were always as expected: fabolous design, sexy but never vulgar, bright and long lasting colors. The materials are the best Italian lycra so, even after years, the bikinis fit always right.
Moreover, the staff is always willing to help you if you need support and this is a very important aspect: when you cannot try a bikini, you have to rely on someone you can trust on.
This is why this year I choose again to buy a Sommer bikini!

28 April 2023
Unprompted review
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Reply from Sommer Swim

Thanks so much for the feedback Elena - we're so glad you're a Sommer Swim customer!

Rated 5 out of 5 stars

Great everything!

Customer service is great, friendly and helpful and the brand is really good!! Swimsuits are very flattering and is my number one brand from their very beginning!! :)

26 April 2023
Unprompted review
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Reply from Sommer Swim

Hey Elodie, thank you for taking the time to review us!

Rated 5 out of 5 stars

Happy with quality and customer service

I ordered an xs small top based on the sizing chart, however, upon receiving my order, the top was too small. I reached out to customer service and was able to make an exchange for a larger size. Customer service was quick to respond to my questions and very patient with my inquires. The quality, style and fit is great but note it does fit a bit small so if you’re in between sizes, I would recommend sizing up. Shipping and delivery was also very quick.

21 April 2023
Unprompted review
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Reply from Sommer Swim

Thanks for your honest and helpful review Susan :)

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