I spoke with Jade. She was excellent, covering everything, even including offering support services. She didn't rush or get impatient and did a very professional job. I think she's a model 'te... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I spoke with a Young Lady called Milli. Who was very clear and very helpful with information regarding the repairs to my van after been hit by another driver. She went above and beyond to mak... See more
Company replied
Facing an enormous amount of distress and confusion I was place in the hands of a lady called Jade. She listened as I poured my fears and tried to make myself coherent. Within 20 mins I was calmed,... See more
Company replied
Spoke to Matt today after my vehicle was in a collision and even though my car is possibly being written off his attitude towards customer and how he goes about this is brilliant. the situation wa... See more
Company replied
Company details
Written by the company
We strive to be an innovative, customer- focused insurance group; providing an excellent experience through collaboration and consistently delivering value.
Contact info
Lysander House , BS10 7TQ, Bristol, United Kingdom
- 0344 8409500
- Reviews@sbgl.co.uk
- somersetbridgegroup.com
3.9
Great
622 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Chloe is a credit to your company
Chloe is a credit to your company, she is amazing at what she does i can't thank her enough!
7 August 2025
Reply from Somerset Bridge Limited
Hello,
Thank you for providing feedback about your interaction with our agents – we strive to provide excellent customer service and are pleased to hear that you have had a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
ABSOLUTELY DISGUSTING CUSTOMER SERVICE
ABSOLUTELY DISGUSTING CUSTOMER SERVICE. AVOID!! Never replied to any of my contact, left everything until the last minute, messed up my payout giving my personal data and payment via BACs to a non representative solicitors (financial and data protection breach). Added a 4 week delay to my claim. Ignored my official complaint letter, ignored my follow up email. AVOID AT ALL COSTS.
2 March 2025
Unprompted review
Reply from Somerset Bridge Limited
Hello,
Firstly, we aim to provide excellent customer service at all times, and I am sorry that you do not feel we have done so in this instance.
We take all customer feedback seriously especially when it comes to your customer service experience. In order to discuss your experience further, please do not hesitate to contact us, either by phone or email and we will be able to look into the issues raised within your review.
You can contact us on 03448409515, or via email at Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Kaci the claims worker was Fab
Spoke to a wonderful lady named Kaci, who helped guide me through my next steps after I was involved in a hit and run and helped me secure a garage for a repair for my car. She was clear and friendly and answered any questions that I had mid-conversation. All in all, great worker. She should be proud of her customer service
21 July 2025
Unprompted review
Reply from Somerset Bridge Limited
Hello,
Thank you for providing feedback about your interaction with our agents – we strive to provide excellent customer service and are pleased to hear that you have had such a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Great Customer Service
Spoke to a wonderfully helpful lady called Linda regarding an incident earlier this year. Needed to get written confirmation that I was not at fault as my insurance company are playing silly buggers with renewal quote.
Thanks Linda, have a great holiday.
18 July 2025
Unprompted review
Reply from Somerset Bridge Limited
Hello,
Thank you for providing feedback about your interaction with our agents – we strive to provide excellent customer service and are pleased to hear that you have had a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Karon was versatile helpful and patient…
Karon was versatile helpful and patient with me, she talked everything through clearly so I understood everything. Excellent customer service skills attention to detail.
15 July 2025
Reply from Somerset Bridge Limited
Hello,
Thank you for providing feedback about your interaction with our agents – we strive to provide excellent customer service and are pleased to hear that you have had a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Very helpful
The lady I spoke to on the phone was very helpful and understanding and more than willing to help
14 July 2025
Reply from Somerset Bridge Limited
Hello,
Thank you for providing feedback about your interaction with our agents – we strive to provide excellent customer service and are pleased to hear that you have had a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
made me feel at ease
I have been speaking to Karon about my claim, Karon was really friendly and made me feel at ease about a very traumatic time of my life in a car crash. Karon delt with my case very professionally, but made me feel very comfortable at the same time. so thank you Karon!
9 July 2025
Reply from Somerset Bridge Limited
Hello,
Thank you for providing feedback about your interaction with our agents – we strive to provide excellent customer service and are pleased to hear that you have had a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Reply from Somerset Bridge Limited
Hello,
Thank you for providing feedback about your interaction with our agents – we strive to provide excellent customer service and are pleased to hear that you have had a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Non-fault claim delays in settlement
It’s been almost a week and my claim for non-fault is no where. I have been phoning them and asking for the status of my non-fault claim but they keep spinning the calls to nowhere. Not sure, who is giving this company two-stars even. Instead of focusing on making these reviews better, the company should focus on improving the customer service and customer experience. You don’t get any update once you launch your claim. At least, you should know in how many days the claim will be settled. I’ll avoid using this company for future purposes.
30 June 2025
Unprompted review
Reply from Somerset Bridge Limited
Hello,
Firstly, we aim to provide excellent customer service at all times, and I am sorry that you do not feel we have done so in this instance.
We take all customer feedback seriously especially when it comes to your customer service experience. In order for us to improve and develop we would like the opportunity to discuss your overall experience with yourself.
You can contact us on 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Abby was customer focussed
Abby was customer focussed, knew process well and made me feel comfortable on call and subequant claim process. Thank you.
4 July 2025
Reply from Somerset Bridge Limited
Hello,
Thank you for providing feedback about your interaction with our agents – we strive to provide excellent customer service and are pleased to hear that you have had a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Rapid response
Tom was very helpful calming and informative the speed of arrange a repair garage was very good. The whole experience was good on a troubling day for me
4 July 2025
Reply from Somerset Bridge Limited
Hello,
Thank you for providing feedback about your interaction with our agents – we strive to provide excellent customer service and are pleased to hear that you have had a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
I don’t want to give 1 star to this…
I don’t want to give 1 star to this company as this totally scam
I have accident in January and still no response I gave them all video and everything that I can provide other party did not provide anything to them
They just answering me that third party still didn’t respond and they have not time limit
I know because we both have same company
Totally scam
16 January 2025
Unprompted review
Reply from Somerset Bridge Limited
Hello,
Firstly, we aim to provide excellent customer service at all times, and I am sorry that you do not feel we have done so in this instance.
We take all customer feedback seriously especially when it comes to your customer service experience. In order for us to improve and develop we would like the opportunity to discuss your overall experience with yourself.
You can contact us on 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Exceptional service
Tom was exceptionally understanding and helpful, he was very professional and listened to me as opposed to assuming the facts. Once he had listened to me he very carefully explained what would happen next and assured me he would update the file to reflect what had actually happened to my son when he was involved in an accident. In my opinion Tom is most definitely in the right job and should be held up as a perfect example of how to deal with people during what can be traumatic circumstances and should be congratulated and recognised for his work. Well done Tom!
27 June 2025
Reply from Somerset Bridge Limited
Hello,
Thank you for providing feedback about your recent interaction with one of our agents – we understand how stressful being involved in a claim can be and strive to provide excellent customer service. We are pleased to hear that you have had a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Pleasantly surprised.
Calm, professional person. Answered all my queries. My first insurance claim with well over 40 years of driving. I didn’t know what to expect but was relieved and very satisfied with the call.
26 June 2025
Reply from Somerset Bridge Limited
Hello,
Thank you for providing feedback about your recent interaction with one of our agents – we understand how stressful being involved in a claim can be and strive to provide excellent customer service. We are pleased to hear that you have had a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Stay away from that scam company
Stay away from that scam company. My car has been written off and somerset bridge prepared the valuation of my car £4700 when the cheapest I found on the market was £9000 i made a challenge and they rise up the value to £5200 what still sound like not funny joke I didn't agree on that valuation too and I spoke with the manager who said "all I can do is to make an official complain what will take 8 weeks and more likely won't change anything". He also suppose to send me all the details to make a complain but obviously he didn't. It took 2 months to get me to the point where I still have no car, where I can't even repair it by myself and been left without compensation.
20 June 2025
Unprompted review
Reply from Somerset Bridge Limited
Hello,
Firstly, we aim to provide excellent customer service at all times, and I am sorry that you do not feel we have done so in this instance.
We take all customer feedback seriously especially when it comes to your customer service experience. In order for us to improve and develop we would like the opportunity to discuss your overall experience with yourself.
You can contact us on 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Don’t take insurance out with theses…
Don’t take insurance out with theses nasty people. My hit an uneven bump in the road causing damage to my car underneath. They are quick to tell you no. They suggest a mechanical issue but my car just passed MOT 2 months ago. Anyway I pay comprehensive and this doesn’t include a courtesy car nothing ridiculous. Now we are waiting for them to accept my claim after threatening to investigate making it seem as if I’m a criminal. The only fraud here is Somerset bridge. I always make sure every new driver I teach not to use this company I’ve even recommended other driving companies not to recommend this company to their drivers. If your numbers go down it’s from me I will make sure no one applies here.
16 June 2025
Unprompted review
Reply from Somerset Bridge Limited
Hello,
Firstly, we aim to provide excellent customer service at all times, and I am sorry that you do not feel we have done so in this instance.
We take all customer feedback seriously especially when it comes to your customer service experience. In order for us to improve and develop we would like the opportunity to discuss your overall experience with yourself.
You can contact us on 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Spoke to a guy called Tom from claims…
Spoke to a guy called Tom from claims he was really helpful and everything was handled quickly and professionally
13 June 2025
Reply from Somerset Bridge Limited
Hello,
Thank you for providing feedback about your interaction with our agents – we understand how stressful being involved in a claim can be and strive to provide excellent customer service. We are pleased to hear that you have had a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
I’m horrified with my experience with…
I’m horrified with my experience with them. I was involved in an incident which was not my fault. The other party has admitted to fault. The damage is worth less than £500 yet I have to pay excess of £500. So what was the point of doing my insurance with them. Next year will stick with admiral
12 June 2025
Unprompted review
Reply from Somerset Bridge Limited
Hello,
Firstly, we aim to provide excellent customer service at all times, and I am sorry that you do not feel we have done so in this instance.
We take all customer feedback seriously especially when it comes to your customer service experience. In order for us to improve and develop we would like the opportunity to discuss your overall experience with yourself.
You can contact us on 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Claim handler was proffessional, comapasssionate and understandin
I recently had to report small incident ,due to Sad & unforseen circumstances it took a while get all the information ,i spoke to a lady called Pauline who was so very kind and lovely and listened with patience as i explained about the day of the incident on daughters wedding day,when i was called to A&E regarding my parent ,the resulting bereavment! the lady claims handler was so kind and patience whilst asking relevent questions and explaining the procedure , providing the reference number and an email address to send the images and estimates to.
I had looked on go skippy to report the claim a couple of weeks previuosly and it didnt recognise my policy ( In the renewal cycle ) so gave a number to contact this was the only downside of the process as i work 8:30-17:30 so each time i rang the phone lines where closed and i ended up having to take time off to ring the claim through.
i felt that i was dealt with proffesionally and with compassion and consideration all the while taking all the relevent information in a fault accident.
11 June 2025
Reply from Somerset Bridge Limited
Hello,
Thank you for providing feedback about your interaction with our agents – we understand how stressful being involved in a claim can be and strive to provide excellent customer service. We are pleased to hear that you have had a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Absolutely useless
Absolutely useless
I wouldn't bother using these. Absolutely crap. Unprofessional. Uneducated staff. Overpriced. Use a proper company. Don't follow up incidents or claims. Actually a waste of time even being insured tbh
10 April 2025
Unprompted review
Reply from Somerset Bridge Limited
Hello,
Firstly, we aim to provide excellent customer service at all times, and I am sorry that you do not feel we have done so in this instance.
We take all customer feedback seriously especially when it comes to your customer service experience. In order for us to improve and develop we would like the opportunity to discuss your overall experience with yourself.
You can contact us on 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.