someone.health Reviews 

662
TrustScore 2 out of 5

2.1

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Rated 1 out of 5 stars

Got charged for my first appointment that I joined but the psychologist wasn’t there. Been trying to contact him but won’t respond to my messages. And no one is getting back to me from someone.health.... See more

Rated 1 out of 5 stars

Simply wanted to reschedule my appointment and they say to do so they charge an extra $100. I understand late fee rescheduling within 24hrs, i probably gave 12 hrs notice, but 100 for people... See more

Rated 1 out of 5 stars

If you value your mental health and sanity do not use this service. They employ 'experts' who ignore Gp referrals, Go on 10 minute verbal tirades at patients and when sending a formal complaint to the... See more

Rated 5 out of 5 stars

Dealing with mental health can be overwhelming, daunting and expensive. Although there's many reasons to go, there's just as many reasons that stops someone (me). Someone.health made it so much easi... See more

Company replied

Company details

  1. Psychologist
  2. Mental Health Clinic
  3. Mental Health Service
  4. Psychotherapist

Written by the company

Talk to someone.health about your mental health today. We connect you with Medicare bulk-billed video and phone psychologist counselling, Australia wide.


Contact info

2.1

Poor

TrustScore 2 out of 5

662 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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2.1

All reviews

(662)

16 reviews in the last 12 months

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Rated 5 out of 5 stars

My therapist made my experience great

Going into my first therapy session I was a little nervous as I've never been to one before, My therapist shae made my experience great, she was comforting, helpful and friendly and made me feel heard. If you or someone you know is struggling with mental health, I would highly recommend talking to someone. health, they make you feel at ease from the start. I'm so glad I was pointed in the direction of someone.health it is doing me a world of good and I'm on my way to being my normal self again 😁

17 March 2023
Rated 5 out of 5 stars

Very seamless process from beginning…

Very seamless process from beginning till actual therapy session. Easy to book a session with flexibility to choose from different time slots. Staff is really supportive and responsive too. Would highly recommend anyone struggling to give it a try. They also support bulk billing and not only that but also arrange a session with the GP for assessment to get you on the Mental Health Care Plan. So, please don't suffer in silence and reach out to get the professional help you need and you'll be taken care of.

15 March 2023
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Reply from someone.health

Thanks for your feedback Fariha - really pleased to hear you've had such a great experience with us so far!

Rated 3 out of 5 stars

Update website e.g when booking…

Update website e.g when booking appointment there should be a link next to the psychologist name to see bio. Instead having to open a new tab click on find psychologist scroll down all the names to eventually find the psychologist your looking to book with to read there bio to see if going to suit you. Or at least have all the psychologists in alphabetical order instead of all jumbled up when trying to read bio of new psychologist. Takes a while scrolling all the way down and up trying to find psychologist to read bio.

16 March 2023
Rated 5 out of 5 stars

Safe, secure, and more comfortable! Highly recommend!!

I've tried many times seeing a psychologist in person, and it was hard. My anxiety couldn't handle itself, so i never showed up for the second appointment with any of them. Since coming together with Someone.health i feel comfortable talking with them, just knowing i can be in my own comfort zone while having a conversation on the phone. The lady im seeing seems like she is very bubbly and willing to listen and give advice. So i highly recommend Someone.health

13 March 2023
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Reply from someone.health

Great to hear you've had a positive experience with us Jade 🙂 Thanks for your feedback!

Rated 4 out of 5 stars

Good listening

Good listening, some insights and referred to reading material.

13 March 2023
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Reply from someone.health

Thanks for your feedback Jill 🙂

Rated 5 out of 5 stars

Stress relief

Good to have some one to talk to

5 March 2023
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Reply from someone.health

Great to hear Julie - thanks fo your feedback 🙂

Rated 5 out of 5 stars

Easily Accessible and Affordable Mental Health Support

After a long period of no mental health therapy I had been struggling to cope with my complex diagnosis, triggers and challenges and have become a shadow of myself. Yesterday was a blessed relief for me to talk to someone who was supportive, understanding and compassionate. Rhys Paul immediately built rapport and was both insightful, knowledgeable and helpful. Someone's Health is easy to use, constant communication and 24/7 support. It is also bulk billed and affordable for people on a low income. Yesterday I felt I could breathe again. Highest recommendations.

9 March 2023
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Reply from someone.health

Thank you so much for your feedback - we're so glad to hear you've had such a great experience with us so far!

Rated 5 out of 5 stars

Genuine

Appointment was easy to join, Was helpful, easy to communicate.

2 March 2023
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Reply from someone.health

Great to hear Cynthia 🙂 Appreciate your feedback!

Rated 5 out of 5 stars

A truly great experience

A truly great experience! They made the experience seamless and let me know if any issues. Highly recommend this professional service.

1 March 2023
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Reply from someone.health

Thank you Dee! We really appreciate your feedback and are so glad to hear you had such a positive experience with us

Rated 5 out of 5 stars

Counsellor was helpful

Counsellor was helpful, empathetic, professional and straightforward which I greatly appreciated.

7 March 2023
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Reply from someone.health

Happy to hear you had a positive experience with us Maria 🙂

Rated 1 out of 5 stars

Psychologist only stayed for 1/2 our session

My psychologist Susanne Gilmour arrived to our session 10 minutes late. 30 minutes into the session she said she had to go because her battery was running out and she couldn't be late to her next appointment. She was content to cut my session almost in half but not the next client. I told her I wanted my whole session and she said she had to go.

7 March 2023
Unprompted review
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Reply from someone.health

We apologise for the delay from your psychologist. We encourage clients to email feedback@someone.health so we can make sure you aren't charged for appointments that were not upheld by the psychologist. Should you experience this in the future please do get in touch with us and once again we are sorry about your shortened session.

Rated 5 out of 5 stars

My first ever psychologist appt!

My first ever psychologist appt and it was so perfect! I felt so nervous initially but Jessie Bendavid made me feel so comfortable and I was able to open up so much to her! Can’t wait for my next session

5 March 2023
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Reply from someone.health

Great to hear Jessica! Thanks for your feedback 🙂

Rated 5 out of 5 stars

Had a constructive consultation

Had a constructive consultation very easy to communicate and express my well, made to feel comfortable

3 March 2023
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Reply from someone.health

Thanks Stephen - really appreciate your feedback 🙂

Rated 5 out of 5 stars

Leading up to this I was a little…

Leading up to this I was a little anxious as I’ve never used this sort of service nor opened up about the pressures in my life. From the first moment I spoke with my psychologist that anxiety just washed away. I felt at ease and as though I was in a safe place to reach out for the help I needed. Thank you so much.

27 February 2023
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Reply from someone.health

Really glad to hear you've had such a positive experience Hannah! Thanks for your feedback

Rated 5 out of 5 stars

Good job by all involved

The appointment making process went well.
Andrew the psychologist was very professional and had a handle on things very quickly.

9 February 2023
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Reply from someone.health

Thanks Anne - very happy to hear it all went well 🙂

Rated 5 out of 5 stars

Susanne was great

20 February 2023
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Reply from someone.health

So glad to hear you've had a good experience with Susanne - thanks for your feedback!

Rated 5 out of 5 stars

Absolutely Brilliant !

Absolutely brilliant and already has me learning about myself after one session, thank you for listening :0

25 February 2023
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Reply from someone.health

Thank you so much for your feedback!! 🙂

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