Solvabrand Reviews 

I have only had it a few days, so my review is more about the item. It was inferred in the website as being British, but it comes from China. The instructions are so small, I had to get a magnifying glass to read them. They are also purely for the settings of the machine, which actually runs for 30 minutes, not the 12 minutes it states in the blurb, though obviously you can turn it off after the 12 minutes. There is a sealed plastic bag, with what looks like flattened teabags inside. Do not know what they are for. If it is for moisture control, then inside a plastic bag, renders them useless. Finally, there are no specific instructions for placement of the knee wrap. There are two rounded hard things on the inside, but nowhere does it show, where they should be placed. I had to look at the pictures on the website, to try and figure out where to place it and where the extra strap goes. So not an encouraging start. As they say, "the proof of the pudding, is in the eating". Just hope, these comments, will help them to be more informative to the customers.

I ordered a knee brace on 18th September, money taken straight away, no goods, no email and no response to 3 emails.

Similar to John. I ordered it 11 sept and money was taken directly from my account. Since then the tracking shows multiple customs clearance delays (not just one) and it just seems to be going anywhere except coming to me! I’ve tried contacting them several times, but absolutely no response after the automated acknowledgement of my email. I’ve asked them to cancel the order, but still no reply! Terrible company….AVOID!

I ordered a shoulder wrap complete with heating and massaging from their advert. They took the money from my account on the first of September and I have had no contact from them by the 7th of September. This is at least poor customer service or worse.