SOLE AU Reviews 72

Excellent service. Kept us updated every step of the way and very fast delivery.

Fast shipping and very trusted seller

I ordered a pair of Adidas Sambas on the Friday and received by the Wednesday. Incredibly happy with the service and will use again. Thanks!

Very good website easy to buy and delivers quickly

Really love this site , great prices fast shipping and legit items.

Awesome business, ordered a pair of dunks and arrived so quick! Shoes were in great condition, cant recommend enough

Quick Delivery and legit

I ordered a pair of air jordan 1 low wolf grey and 2 Geedup hoodies. Items got shipped the next day and I have received it within 3 business days. Definitely will come back and recommended for family friends.

This is a scam website do not buy!
I purchased shoes on the website 3 weeks ago received nothing, they provide a tracking number with no updates on tracking and customer service does not give any help. I lost $350 to this scammer do not fall for it you will lose your money! Reported to fairtrading

Nike sneakers arrived so fast. Love my new pair of shoes. Thanks Sole au.

Ordered my son's Christmas present and without going into a long history the goods never arrived after being rejected by customs and returned to sender i.e. sole au. Contacted sole au on a number of occasions for updates(they never contacted me) I decided it was best to cancel this order, this was on 8th Jan!!!!. This is when the real fun started-when I requested a refund I was told despite waiting all this length that I would have to wait until they were returned by Australian Post to sole au(i am in Ireland). When I pushed further and explained that I would I be writing a review and asking my credit card for chargeback I was like other reviewers here accused of threating and abusive behavior and threatened with the authority's, I was informed that I would have to contact their legal team(which they have refused to give me the name and contact details of). They are now ignoring my mails and yesterday issued me a store credit(less some charges) and not a refund as agreed in an email. Again they are ignoring my emails asking why it was a store credit and not a refund as I am not sure why they would want to do business again with an "abusive person". I am working with my credit card company and some family in Australia to obtain a refund on this order. I would like to point out that I was absolutely NOT abusive or threating in anyway, I am happy to provide the emails of the conversation between myself and sole au to anyone to prove this.

Update

Here is the extract from my email I would like to see how that ties back you response to the review.

to

That's ok if you're refusing, I will speak to my credit card company today advising that there is a fraudulent transaction on my credit card and request an immediate cash back. I will also be posting reviews on all Irish websites advising people to not use your company.

I can keep going with the extracts but here is the one that you agreed a refund

| SOLE AU
Jan 8, 2024, 8:38 AM (9 days ago)
to me

Hi Paula

Australia Post has advised us to wait until January 16th for the item to make its way back.

Once it is with us, we will arrange for a refund.

If you want to forward me the emails that you claim you sent with your legal team details I will remove that bit of the review. Maybe they went to spam.

UPDATE X 2

I certainly will be contacting your legal team and require you immediately remove your statement that I made racial slurs or death threats EVER no mind at 1am in the morning.

I was willing to remove the review regarding the contact details if you could proof that they had been sent and had gone to my spam, I am not making false claims I have not received these details from you. And I am not blackmailing you either

UPDATE X 3

This the last time I will post regarding my experience after this let the consumer make up their mind. In response to you last response

1. I did NOT refuse any custom charge and I would really have no idea how to contact the Ireland customs department. In fact why would I refuse a custom charge and then chase you for delivery it actually makes no sense. You explained the problem was with ABF in your email to me and encouraged me to seek compensation

See extract 1

Hi Paula,

I apologise to you as we would have wanted you to receive the items as soon as possible.

We have followed up with Australia Post and we met the export requirements and the customs refusal was an error with Australian Border Force or Australia Post themselves.

Hi Paula,

We have not received back your item yet.

ABF contacted us and told us the export decline was not our fault and an error on their end. You can contact them to confirm this.

I apologise for any inconvenience caused but there is nothing we can do until the item is returned to us.

Please contact Australia Post or ABF to lodge a complaint or ask for compensation.

2. I agree with point two but this would have been 8 weeks later this is a lot of money to be out of pocket for something I did not receive.

3.This was only communicated to me yesterday after I posted the review.
Jan 17, 2024, 3:09 PM (17 hours ago)

4. You have charged me for the shipping or something by only returning the store credit below. Paid including shipping $599

SOLE AU $560 Store Credit

5.You offered to send out the shoes only once you received them back which would have been 16th Jan this was a Christmas present for my son!!!!!!!

6.In terms of a store credit why would I deal with a company who yesterday publicly and falsely accused me of making death threats and racist abuse at 1am in the morning.

7. I will take up the refund issue with my bank in Ireland.

Lastly I have not made any threats, or abused anyone in your company the review posted is an honest review in my opinion and as stated before I am happy to provide back up emails for all of this.

Copped some panda dunks and they arrived super quick. Thanks guys

got some sneakers off their sales and came super quick, definitely recommend

ordered a pair of Nike panda dunks from here, paid over $200 for one of my sneakers to come with a bright red stain and the other to come torn on the bottom.

very fast shipping and good packaging, very good prices and constant updates on my order.

I ordered 2 essentials tshirts yesterday and they arrived today and I'm in QLD!! Could not recommend this company enough. IGNORE below review, clearly just trying to scam!! I am so happy with their service and prices and will definitely buy from them again!! :)

Delivery was fast and I had to return for another size, the team was so helpful and everything ran smoothly, great experience. Special thanks to Jiyat who’s response was super fast and clear.

5 stars overall. Customer sevice is always available and very handy in keeping concerns. Jiyat, one of their CSR replied to me in less than 5 mins in the evening and was able to answer my concern right away. Legit pairs and legit team!

Super helpful support helped me find my ideal size!!

Love these dunks I bought, would purchase from sole AU again

Awesome experience, purchased from Melbourne and was delivered next business day. Great shoe, will shop here again.

Great service and super fast shipping. Sole AU helped me tracked down my grails which is been searching for months for. Couldn’t be happier!