Sold.co.uk Reviews 1,073

TrustScore 4.5 out of 5

4.4

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and supportive approach, often highlighting individuals who went above and beyond. The service is frequently described as superb and efficient, with many appreciating the transparency and how well they were kept updated throughout the process. People also noted the excellent communication and quick response times, making their overall experience smooth and stress-free. However, some customers were dissatisfied with the contact process, reporting difficulties reaching the company by phone and experiencing long waiting times. A few reviewers also mentioned concerns about the professionalism of certain agents, and some felt that the information provided was not always clear or that certain recommendations were overly emphasized.

What people talk about most

Staff

Consumers find staff to be positive. Many reviewers praise specific individuals like Hector, Ella Seki, and... See more

Service

Customers consistently note positive experiences with service. Many reviewers praise the professionalism and... See more

Customer service

Clients share positive opinions on customer service. Many reviewers highlight excellent communication, with... See more

Customer communications

Reviewers mention ambiguous feedback about contact. Some customers report difficulties reaching the company,... See more

Response time

Users describe positive interactions with response times. Many customers praise the prompt communication,... See more

Based on these reviews

Rated 5 out of 5 stars

Great communication throughout my dealings with this company. Hector went above and beyond to get my purchase completed he is a true asset to the company! I would highly recommend sold.co.uk... See more

Company replied

Rated 5 out of 5 stars

After unsuccessfully having our home marketed by a traditional estate agent for a while we swapped to Sold. A buyer soon came to view and an offer agreed; Sarah, Ella and Hector were all super helpfu... See more

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Rated 5 out of 5 stars

Our first home was with Sold , Hector was so supportive and they helped the buying process to happen very quickly, Hector was chasing the bits and pieces and organised everything in the right directio... See more

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Rated 5 out of 5 stars

⭐⭐⭐⭐⭐ – Absolutely Superb Service! Selling my property through Sold.co.uk was a fantastic experience from start to finish. The process was clear, quick, and completely stress-free. Their team was p... See more

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Rated 5 out of 5 stars

I was with an estate agent that wasn't really pushing my property, so I spoke to Sold.co.uk for advice. I was put in contact with Ella Seki, right from the beginning she was extremely professional, he... See more

Company replied

Rated 5 out of 5 stars

Thank You to Hector Hadow and the rest of the Sold Team for ensuring the Sale of my Mums property was completed this week. What has not been a straight forward Journey, was carried out with the utm... See more

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Rated 5 out of 5 stars

My sister and I were having a hard time trying to sell our late parents' retirement property. The team at Sold couldn't have been more helpful. Sarah, Ella and Hector kept us up to date with progress,... See more

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Rated 5 out of 5 stars

I recently bought a property through Sold.co.uk and the service was excellent. Sarah, Hector and Ella were brilliant to deal with - professional, responsive, and genuinely supportive. They helped reso... See more

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Rated 5 out of 5 stars

Sarah at Sold was brilliant! She was honest and efficient and kept me updated promptly on my initial enquiry, viewing and subsequent follow-up. She was also extremely helpful in helping both the vendo... See more

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Rated 5 out of 5 stars

From start to finish the whole process was fantastic. Chris Jackson was so helpful and professional in helping us get the quick sale that we needed to secure our new build home. All the conve... See more

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Rated 5 out of 5 stars

I have used Sold previously in order to sell a property and my current experience this time with Sold was just as good. Although the fees are quite high they earn their money and they are very quick... See more

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Rated 5 out of 5 stars

I can honestly say Hector Hadow has gone above and beyond throughout the entire process, not just for the sale but chasing my purchase solicitors also. He was very transparent start to finish and hel... See more

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Rated 5 out of 5 stars

Hector was extremely responsive, often getting back to us within minutes. He was excellent at explaining the buying process, patiently answering all of our first-time questions, and keeping us upd... See more

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Rated 5 out of 5 stars

Ella Seki and the team have been extremely helpful on every step of the house-buying journey. They have been in regular contact throughout the process, and any questions we raised were alw... See more

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Rated 5 out of 5 stars

We can't recommend Hector Hadow highly enough. From start to finish, he has been absolutely amazing—professional, attentive, and genuinely supportive throughout the entire process. His communication... See more

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Rated 5 out of 5 stars

We had a real challenge selling my flat, with management companies taking forever to provide information and being largely unhelpful, which had already resulted in 2 different sales that fell through.... See more

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Rated 5 out of 5 stars

It’s been a journey to get the house sold but just issues on my side and cannot fault the help and persistence of the sold team to help me get to this final stage! Sarah especially has been so helpful... See more

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Rated 5 out of 5 stars

We have battled with estate agents for the past 6 months looking for a house for our family. When we saw the house advertised with sold.co.uk we were unfamiliar with them and how they work. I can hone... See more

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Rated 5 out of 5 stars

Hector Hadow at Sold was extremely helpful friendly, and reliable nature! He assisted us during our purchase journey at high professional level. He played crucial part in coordinating between our soli... See more

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Rated 5 out of 5 stars

Ella Seki is my hero... She happily managed all my questions, provided plenty of updates and nothing seemed to be too much trouble. Highly recommend this company and Ella in particular.

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Rated 5 out of 5 stars

Sold my property through this company and found them excellent from start to finish. Communication was excellent and found the whole of the team to be helpful. I have to say Thea Willsmore was ab... See more

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Rated 5 out of 5 stars

All the staff, particularly Sarah, from the start have been very professional, I can only recall a few services where you receive everything in great speed and proficiency. Keep up the great work!!

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Rated 5 out of 5 stars

After the viewing of a property we submitted a offer and the purchase was completed within two weeks. Hector and team are amazing keeping us upto date from start to finish so professional We did use o... See more

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Rated 5 out of 5 stars

Ella Seki could not have been more professional She was always contactable and gave assurances where necessary, I can not praise her enough

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Rated 5 out of 5 stars

Hector has been great throughout the whole process of purchase. In an already-lengthy process, I have no doubt that were he not involved, apparent communication issues between solicitors would have ad... See more

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Rated 5 out of 5 stars

Sarah James was brilliant, super helpful and knowledgable and kept me updated regularly by phone and emails. I felt in very safe hands and would highly recommend.

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Rated 5 out of 5 stars

Ella Seki was VERY VERY helpful with the whole process of selling our property and we can't praise her enough, if we could give her 10 stars we would.

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Rated 5 out of 5 stars

From start to finish sold it have been amazing and helpful. Always on other end of phone when needed. Made the whole experience stress free. Great advice lovely people.

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Rated 5 out of 5 stars

Sarah James helped sell my property. She is really communicative by phone and email and got the job done! Always helpful and responsive!

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Rated 5 out of 5 stars

Thank you Ella Seki for helping to move our flat purchase along, lots of communication and very helpful.. highly recommend

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Rated 5 out of 5 stars

Fantastic Ella made everything easier and got it done so professional and made it an easy stress free thank you from the family

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Rated 5 out of 5 stars

The service we received from Sarah at Sold uk was professional, helpful and very supportive, updating us on a regular basis for viewings that eventually lead to the house being sold She delivered gr... See more

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Rated 5 out of 5 stars

Our property purchase through SOLD is about midway and I'll update this review at the end. So far the process has far exceeded our expectations and the guidance and communication from Sarah James has... See more

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Rated 5 out of 5 stars

The moment that we were set up with Hector Hadow is the moment the wheels started spinningi cant have a higher opinion of such a decent gentleman truly striving to do his work and get results

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Rated 5 out of 5 stars

Had a quite good experience with them in the process of buying a property, especially with Hector who was very professional and helpful and also always easy to reach.

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Rated 5 out of 5 stars

Absolutely amazing service , our house sat on the market for 13 months horrendous experience with other estate agents , I marketed with sold on the 1st of march got offered a price we were happy with... See more

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Rated 5 out of 5 stars

Nice people to deal with.On the ball, quick with responses. The staff were a joy to deal with.

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Rated 1 out of 5 stars

On 16th of March 2026 I wrang the sold uk number only to be greated by an artificial intelligent. After a bit of waffle from the AI I waited a few hours then wrang again. When I got through the AI ask... See more

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Rated 1 out of 5 stars

I was interested in a property, after contacting them 4 times I finally had a call back. The agent was rude & dishonest, I have seen the reviews on here but as a buyer I will be taking a wide birth &... See more

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Rated 1 out of 5 stars

Arranged viewings and then cancelled them last minute as the viewer turned up to our house, leading us to do the viewings ourselves before another viewer tuned up which we had not been informed abo... See more

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Rated 2 out of 5 stars

I will start by saying Sold themselves are great and in particular Ella Seki is fantastic and without her support, there is no way we would have got the sale over the line. Their communication was go... See more

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Rated 1 out of 5 stars

Keep well away from this online estate agent. I requested a viewing for a house in Somerset. I had to phone them numerous times for an update of THEIR progress in arranging with their local view... See more

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Rated 1 out of 5 stars

As a home buyer, interested in a property for sale. I rang this company multiple times both on 0800 566 8490 and 020 3840 3803. Both phone numbers habe the exact same response and annoying process!... See more

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Rated 1 out of 5 stars

Truly the most incomptent estate agency in the UK. If you are considering selling through sold..co.uk, please avoid them. Having called them 7 times in attempt to view a flat, they have no st... See more

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Rated 1 out of 5 stars

I’ve had my property ready for market for a few years. I saw a potential old property I’d like to view that’s in with Sold.co.uk. Sent an email enquiry to arrange a viewing as there was a prett... See more

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Rated 1 out of 5 stars

I would strongly advise avoiding this company at all costs if possible. My experience was extremely negative. They were very pushy and applied constant pressure, trying to force decisions... See more

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Rated 2 out of 5 stars

Hard to contact them. If you have choice go with a local estate agent. They will say they have list of investors but it is just a trick to get you into listing the property. Not worth your time.

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Rated 1 out of 5 stars

They don't deserve one star but I had to so that I can write about them, first I contacted with CHRIS JACKSON, I spoken with him over the phone he said clearly buyers are ready to Purchase all he ne... See more


Company details

  1. Real Estate Agency

Written by the company

The way Sold.co.uk works is unique to both traditional and online estate agents. Run by real people who are passionate about property, we have a variety of propositions that include selling for free and also mutually agree a realistic price with the seller, and work with a large network of pre-qualified property buyers to get a fast sale, as well as listing on all the major property portals. We can even cover legal costs and if you need to sell very quickly will make you a cash offer ourselves.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
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1-star

Replied to 91% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

Quick sale needed on house

I was looking for a quick sale on my house and there was interest right away
Although there was some issues along the way it was handled very quickly and always on a ASAP principle

Ella the representative I dealt with personally was ultra professional .. would regularly update me on any developments keeping me aware of the situation and anything I should be dealing with .. kept the ball rolling at all times

Highly recommended

20 March 2026
Unprompted review
Rated 5 out of 5 stars

Ella Seki has been outstanding

Ella Seki has been very professional, through, fast and efficient with regards to the sale of our flat. She is a pleasure to work with and you can depend on her to get everything sorted out. One of the things I really like about Ella is that when she says she will do something, she does it with no delay whatsoever. Keep up the amazing work, highly recommended!

23 March 2026
Unprompted review
Rated 5 out of 5 stars

Amazing communication

Amazing communication throughout the entire process, Ella was lovely, professional and super helpful, kept me updated all the way through. Very quick sale and no stress at all which is what we all need. Highly recommend, amazing company thank you so much.

23 March 2026
Unprompted review
Rated 5 out of 5 stars

Amazing Service - Highly delighted

Having lost 2 purchases and faced moving into rental accommodation to protect our sale, we viewed a property through Sold.co.uk. Dahnish promptly organised our viewing and answered our initial enquiries; suggesting we could swiftly conclude the purchase without the need to rent. Whilst we were sceptical, we put our faith in the Sold.co.uk team!

Hector then managed our purchase progress. Nothing was too much trouble (he was dealing with a couple of “oldies”) but was polite, efficient, responsive and proactive.

We are seriously impressed by the service we received. Cannot thank both Hector and Dahnish enough for helping us secure a beautiful home.

We moved into our new home within 14 working days from viewing. Absolutely amazing, still stunned at the efficiency and highly delighted.

Hector and Dahnish, thank you.

18 March 2026
Unprompted review
Rated 5 out of 5 stars

Our first home was with Sold

Our first home was with Sold , Hector was so supportive and they helped the buying process to happen very quickly, Hector was chasing the bits and pieces and organised everything in the right direction.Thank you Sold team .

27 February 2026
Unprompted review
Sold.co.uk logo

Reply from Sold.co.uk

Thanks for the lovely review Parvathy! We will pass this on to Hector

Rated 1 out of 5 stars

On 16th of March 2026 I wrang the sold…

On 16th of March 2026 I wrang the sold uk number only to be greated by an artificial intelligent. After a bit of waffle from the AI I waited a few hours then wrang again. When I got through the AI asked if they would ring my number NOTHING ALL DAY 24 hours later they ring to late now not interested to my mind this company is a waste of time. RUBBISH AND RUDE.

16 March 2026
Unprompted review
Sold.co.uk logo

Reply from Sold.co.uk

Sorry to hear about your experience, and thank you for the honest feedback.

We’re currently testing and refining some new systems, including how calls are handled, and it’s clear we didn’t get this right in your case. We’re a relatively small team and still improving how everything works behind the scenes, but that’s not an excuse for the delay or frustration you experienced.

We completely understand why this left a poor impression, especially when you were expecting a timely response. Your feedback is genuinely helpful and will be used to improve the process.

Rated 5 out of 5 stars

Great agent would recommend!

Great communication throughout my dealings with this company. Hector went above and beyond to get my purchase completed he is a true asset to the company!

I would highly recommend sold.co.uk to anyone looking at purchasing or selling a property.

Hopefully we will do business again in the future.

James

8 March 2026
Unprompted review
Sold.co.uk logo

Reply from Sold.co.uk

Thanks for the lovely review Raban! We will pass this on to Hector

Rated 1 out of 5 stars

Thoroughly nasty dealings with this company - avoid!

Unfortunately I had dealings with a thoroughly nasty salesperson from this company today.
I made an enquiry via Rightmove about a house they have advertised for sale.
A couple of hours later I got a phone call from a man who said he was calling from sold.co.uk - he asked me financial information to qualify me as a buyer, which is fair enough - however as I explained to the salesperson, I was in the supermarket and didn't want to give out that information in a crowded public place.
That was obviously like a red rag to a bull for this man who became thoroughly nasty, telling me in a raised voice that he refused to make any appointment for me, he again demanded to know how much money I had - and asked how much I had in the bank.
I again told him that I was in the supermarket and could he email me any questions?
More shouting and nastiness - culminating in 'You can f*** off then' and the phone call disconnected.

EDIT
1. I excercise my GDPR rights and request SOLD.CO.UK to provide me with the recording of the phone call
2. Please also see google maps reviews of this company which are averaged at a generous 3.5*

23 February 2026
Unprompted review
Sold.co.uk logo

Reply from Sold.co.uk

We take feedback like this extremely seriously. Following your comments, we reviewed the transcription to the full call recording to understand exactly what happened.

Having reviewed the conversation, we do not recognise the version of events described. Our team member remained calm and professional throughout. When asked standard qualification questions, which are routine when arranging viewings, the call became heated and it was you who used abusive language towards our staff member, including telling them to “f off”, before the call ended.

We appreciate that being asked financial questions while out and about may feel inconvenient. However, qualifying buyers is a normal part of the process and helps ensure that viewings are arranged appropriately for both sellers and buyers. Where it is not convenient to talk, we are always happy to rearrange a call for a better time.

We have a zero tolerance policy towards verbal abuse of our staff, just as we expect our team to treat all customers with respect and professionalism.

Rated 1 out of 5 stars

Lied lied and lied

Arranged viewings and then cancelled them last minute as the viewer turned up to our house, leading us to do the viewings ourselves before another viewer tuned up which we had not been informed about.
Told us they would take a 2 grand profit from our sale and we would get the rest. Turned out to be £5k, so we were completely lied to.
Also told all the viewings would be done in one day, and if it didn't sell in 30 days, they'd advertise it to their big catalogue of regular house buyers. All lies.
Honestly do not waste your time. Communication was poor, they would leave voicemails saying they'd sent an email but there was no email, even after confirming with them the correct email. Just shambles and a complete waste of our time. Selling a house is hard and they just made it 10x harder.

11 February 2025
Unprompted review
Sold.co.uk logo

Reply from Sold.co.uk

Thank you for sharing your feedback.

We’re genuinely sorry to hear that you felt disappointed with your experience. Selling a property can be stressful, and it’s clear from your comments that you found the process frustrating.

We always outline our fee structure and sales process in writing at the point of instruction, including how viewings are arranged and how proceeds are distributed on completion. We do not set out to mislead clients, and we’re sorry that you feel that was the case.

We appreciate you taking the time to leave a review and wish you all the best with your onward plans.

Rated 5 out of 5 stars

Ella Seki at Sold.co.uk

I was with an estate agent that wasn't really pushing my property, so I spoke to Sold.co.uk for advice. I was put in contact with Ella Seki, right from the beginning she was extremely professional, helpful and guided me through the whole process of selling my property. She was extremely proactive during the sale of the property ensuring all documents from all parties was in place, she kept me updated throughout. If you choose Sold.co.uk ask for Ella Seki.

27 January 2026
Unprompted review
Sold.co.uk logo

Reply from Sold.co.uk

Thanks Peter! It sounds like you were looking for clearer guidance and more momentum, so it is good to hear that Ella was able to step in and support you through the process. Keeping on top of paperwork and making sure everyone involved is aligned can make a real difference to a sale, especially when things have previously stalled.

I will make sure your feedback is passed on to Ella. Thank you for choosing Sold.co.uk and for the recommendation.

Rated 5 out of 5 stars

Fantastic service

After the viewing of a property we submitted a offer and the purchase was completed within two weeks. Hector and team are amazing keeping us upto date from start to finish so professional We did use one of their recommended conveyancers and wow again superb communication. Thank you

29 January 2026
Unprompted review
Sold.co.uk logo

Reply from Sold.co.uk

Thank you for your review.

It is great to hear the purchase completed so quickly and that you felt kept up to date throughout. I will pass your comments on to Hector and the team, and it is also good to hear the conveyancers communicated clearly.

Thank you for choosing Sold and for taking the time to share your experience.

Rated 5 out of 5 stars

2 previous failed sales. But then Sold stepped in to save the day!

We had a real challenge selling my flat, with management companies taking forever to provide information and being largely unhelpful, which had already resulted in 2 different sales that fell through. So I turned to Sold afterwards for attempt number 3, and they were fantastic. Our sales negotiator, Ella Seki, was excellent, staying in constant contact, providing updates, chasing things up, and ensuring that the process was followed through, which meant we finally completed on the sale! Genuinely a great help. Thankyou!

27 January 2026
Unprompted review
Sold.co.uk logo

Reply from Sold.co.uk

Thank you for taking the time to share your experience.

Selling a flat can be particularly challenging when third parties delay or fail to provide key information, so it is great to hear that the process finally moved forward on the third attempt. Ella will be really pleased to know her persistence, regular updates, and hands-on approach helped keep everything on track and led to a successful completion!

Rated 5 out of 5 stars

Had a quite good experience with them…

Had a quite good experience with them in the process of buying a property, especially with Hector who was very professional and helpful and also always easy to reach.

21 January 2026
Unprompted review
Sold.co.uk logo

Reply from Sold.co.uk

Thanks for the lovely review, we will pass this on to Hector!

Rated 1 out of 5 stars

AI (artificial intelligence) no human agents stay clear

As a home buyer, interested in a property for sale. I rang this company multiple times both on 0800 566 8490 and 020 3840 3803. Both phone numbers habe the exact same response and annoying process! Have to say, I don't appreciate being met with an AI (artificial intelligence) robot voice calling herself 'Rebecca'! Only to have to wait on the phone to be eventually put through to receptionist who knew nothing about the listed property. Stay clear of this estate agent, there's nothing personable about their service whatsoever. There's no one in the office and the phone auto messages are extensively annoying. My advice is find and deal with another agency, where human being estate agents are in the office and can answer your questions when you call. Wouldn't recommend this company one bit. And lastly I never understand why home sellers don't use a local agent to the area where their home sale is, instead of using an agent at the other end of the country, such as this one. And who quite frankly can't even be bothered to answer the phone properly.

And as for replies from Sold.co.uk about thier phone 0800 566 8490. You will find there is no better service either.

12 January 2026
Unprompted review
Sold.co.uk logo

Reply from Sold.co.uk

Hey Joe, our apologies as this is a test phone number that shouldn't have been given to you! Our real phone number, which is on our website, is 0800 566 8490 - please do use this in the future, we would love to help.

Rated 2 out of 5 stars

Sold Fantastic, do not use their recommended solicitor!

I will start by saying Sold themselves are great and in particular Ella Seki is fantastic and without her support, there is no way we would have got the sale over the line. Their communication was good and they kept us and the buyer up to date throughout. The reason for the low score is purely down to the solicitor that they recommended we use. We were assured Ackroyd would be good if we wanted it to go through quickly because they were in the same building and a deal was offered by using them with it being included in their fees. This was a huge mistake and by the end of it even Sold I feel regretted this advice! So go with Sold, but under no circumstances go with their recommendation of Ackroyd, choose your own solicitor.

12 December 2025
Unprompted review
Sold.co.uk logo

Reply from Sold.co.uk

Thank you for taking the time to share such honest feedback. We’re really pleased to hear you had a positive experience with Sold and that Ella’s support helped get the sale over the line. We’ll make sure she sees your kind words.

We’re sorry to hear the recommended solicitor didn’t meet expectations. While we do suggest firms we’ve worked with before, there’s never any obligation to use them, and clients are always free to choose their own solicitor. Your comments are helpful, and we’ll take them on board when reviewing how we talk through these options in future.

Thanks again for your feedback and for highlighting both the positives and where things could have been better.

Rated 5 out of 5 stars

An assured sale by Ella Seki

Ella Seki could not have been more professional
She was always contactable and gave assurances where necessary, I can not praise her enough

15 December 2025
Unprompted review
Sold.co.uk logo

Reply from Sold.co.uk

Really appreciate you taking the time to share this. It’s great to hear Ella was so dependable and professional throughout, and that her reassurance helped give you confidence in the sale. She’ll be delighted to read your feedback.

Rated 5 out of 5 stars

Thank you Ella Seki for helping to move…

Thank you Ella Seki for helping to move our flat purchase along, lots of communication and very helpful.. highly recommend

25 November 2025
Unprompted review
Sold.co.uk logo

Reply from Sold.co.uk

Thanks for the lovely review. We're really glad Ella was able to keep things moving with plenty of clear communication. We appreciate the recommendation and will be sure to pass on your kind words to her.

Rated 5 out of 5 stars

Excellent

Hector has been great throughout the whole process of purchase. In an already-lengthy process, I have no doubt that were he not involved, apparent communication issues between solicitors would have added weeks if not months to the process.

28 November 2025
Unprompted review
Sold.co.uk logo

Reply from Sold.co.uk

Thank you for the great review. We're really glad Hector was able to step in and keep things moving, especially when communication between solicitors can slow everything down. It's lovely to hear his involvement made such a positive difference to your purchase.

Rated 5 out of 5 stars

Ella Seki was VERY VERY helpful with…

Ella Seki was VERY VERY helpful with the whole process of selling our property and we can't praise her enough, if we could give her 10 stars we would.

21 November 2025
Unprompted review
Sold.co.uk logo

Reply from Sold.co.uk

Thank you for the wonderful feedback both of you! We're so pleased to hear how helpful Ella was throughout your sale. She’ll be delighted to know her support meant so much to you.

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