SolarisJapan do everything best for your order, lower customs, packages are well protected, emails are answered, and you arw informed about delays or additional details about shippemnt. SolarisJap... See more
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Review summary
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Company details
Information provided by various external sources
Figures, Games, Retro Stuff, XRGB and Merchandise shipped worldwide right to your doorstep.
Contact info
Tokyo, Japan
- support@solarisjapan.com
- solarisjapan.com
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 83% of negative reviews
Typically replies within 24 hours
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Great service
Great service, quick to ship the figurines once they're in stock.
Great protection of the packages too
Excellent
Excellent service. Safe shippin- excellent packaging. A pleasant shopping experience!
Most highly recommended!
Smooth sailing all the way.
The goods arrived all in one piece thanks to the safe and considerate packaging. It was also just as speedy as I had hoped the express delivery would be.
More than a perfect shopping experience
I received the product safely. The shopping experience from you was excellent. The reasons are:
a) easy-to-use UI / detailed and necessary information being provided on your website
b) your kind and steady monitoring emails till receiving the product
c) a resonable price of the product / nice packaging
d) abundant number of goods being in stock
To sum up, your service was just more than perfect. I will keep remembering Solaris Japan.
It's a very good shop that I used quite…
It's a very good shop that I used quite often.
Shipping times are quick and you can get some good deals on older figures (new or pre-owned).
No issues so far with them.
BUYER BEWARE
I never got my order. I went back and forth with this lady asking for information and seeking help getting my order and still never received it. I paid for insurance and was told it didn't cover orders that are never delivered. I would never recommend this company or purchase from this company again.
This company has attempted to make me change my review which I will not do. This order was never stated that it needed a signature to be delivered. This company claims to have contacted USPS but refused to provide the number that they used to make this contact which leads me to believe that they did not contact the provider. Do not purchase from this company. I am out of $100 which I will never get back and I will never receive my item.

Reply from Solaris Japan
Arrived with no problem across customs
The package arrived with no problem at all, and was well packaged not to mention exactly like the picture.
Solaris Japan is a good shop
Solaris Japan is a good shop, the items are always well packed, if there is a delay, they send you an email to warn you.
Received the product like brand new but there are dye stains at the leg area
Received the product like brand new. But when I removed her stockings, there are black dye stains at the leg area. I know this product kept to long like within 10 years and these dye stains are hard to remove.
Great website
I've ordered multiple times and my figures have always arrived quickly. With excessive padding to protect them. Even the preowned figure I got from them were excellent condition.
Finding a rare Figma for a reasonable…
Finding a rare Figma for a reasonable price.
I always find what I am looking for and…
I always find what I am looking for and at a great price. Solaris Japan is a very reliable store with excellent customer service service. I highly recommend them and have been a long time customer.
Looks great
As advertised, no problems whatsoever. The doll looks stunning :)
amazing customer service and speed
amazing customer service and speed, very reliable
Solaris always on the side of customers
Thank you for being willing to do business with Americans when so many other Japanese companies have refused to due to tariffs.
New favorit store
The parcel was shipped extremly well protected. The packaging from the product wasnt damaged at all, not even a scratch. Of course the product itself was perfect as well. The shipment was fast if i consider it was going to the other side of the world :D
Well protected, large choice
I really like the large choice. I've got some of my favorite figures here. I'm impressed with shipment, fast (with the option) and most important, the amount of protection for my package is very appreciated. It's a very good point to know that your figures are well protected. Thanks Solaris
Thank you
Thank you! Very good shop and has some very good prices and shipping’s not to bad 🩷
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