Solar Battery Group Reviews 

1,288
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 630 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service and efficient installation process, highlighting a smooth overall user experience. Many people commend the staff for being professional, helpful, and friendly, often noting their punctuality and tidiness. Reviewers are also pleased with the quality of the product, finding their solar battery systems effective and contributing to energy savings. However, some customers reported issues with product functionality, including batteries stopping working or systems not performing as expected. Additionally, some reviewers were not happy with customer service, mentioning difficulties reaching support, ignored communications, and a lack of resolution for ongoing problems, especially concerning after-sales technical assistance.

What people talk about most

Service

Clients share positive opinions on service, frequently highlighting the efficiency and professionalism of the... See more

Staff

Consumers find staff to be positive, with many reviewers consistently praising the professionalism,... See more

Product

Reviewers mention ambiguous feedback about product, with many expressing satisfaction with their solar... See more

User experience

Customers had positive experiences with user experience, citing smooth and trouble-free installations, clear... See more

Customer service

Users describe ambiguous interactions with customer service, with many customers reporting positive... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Workers that installed unit were polite and courteous. Was not happy having to pay extra for bolard and switch in power box even after sending photos of switch box and location before

Rated 4 out of 5 stars

Installation done very quick and professional. Frustrating couldn’t speak to customer service over the phone when needed. They did always call back but it wasn’t always when I was available. Over... See more

Rated 5 out of 5 stars

Smooth process from start to finish. Installation team friendly and courteous as well as cleaned up after themselves. Battery has been fantastic and saved me a lot, particularly as can charge it durin... See more

Rated 5 out of 5 stars

Excellent service and solar battery product, from initial contact through to 3 months later. I really appreciated that they didn't try to sell me a new solar panel system as I just wanted a solar batt... See more


Company details

  1. Solar Energy Company

About Solar Battery Group

Written by the company

Solar Battery Group is backed by more than 30 years’ industry experience, specialising in premium battery storage and solar panel systems. We supply the very best technology and services to meet the needs of Australian households.
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Contact info

4.4

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 26% of negative reviews

Typically replies within 1 month

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4.4

All reviews

(1,288)

634 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The installers were professional

The solar battery group
Installed a good quality Ambrion Battery 40kWt
The installers were professional
Good communication,
were able to understand
left the site clean
and followed instructions

12 February 2026
Unprompted review
Rated 5 out of 5 stars

Great service

I have had a great experience with getting my solar battery through solar battery group. I could not fault the salas/quote to the final installation of my home battey.
6 months on and i could not be happier with how the battery performs
S Hardy
Order 319497

3 February 2026
Unprompted review
Rated 1 out of 5 stars

Solar Rubbish Battery Group.

Before you buy a battery from Solar Battery Group, put a match to your house. This company know how to chase you to sell you a battery but when things go wrong, like your dongle is faulty, the incompetence is unbelievable. Waiting since a month STILL. He said she said. No call back EVER. Unclear telephone line with the call center in the Philippines. Just rubbish.

1 June 2026
Unprompted review
Solar Battery Group logo

Reply from Solar Battery Group

Thank you for your feedback, and I am very sorry for the frustration and delays you have experienced with your replacement dongle. This is certainly not the level of service we want to provide, and I understand your frustration regarding our communication.

I want to look into this immediately and find out exactly what is happening with your order. Could you please provide your Job Number or the Installation Address associated with your account?

Once I have those details, I will investigate the delay and have one of our team members from our Australian office call you directly to get this resolved for you right away.

Rated 5 out of 5 stars

A positive review.

A positive review. #317431
From the start of our enquiry about purchasing a solar battery to the installation was smooth going and the period of time from start to finish was only about three weeks.
The communication was excellent throughout.
The crew who attended, arrived when they said they would and were efficient and tidy. The app supplied is informative and we have received compliments on our energy consumption.

28 February 2026
Unprompted review
Rated 4 out of 5 stars

I have used Solar Battery Group since 2018

I have used Solar Battery Group before and had no hesitation to use them again when I upgraded my batteries. The only problem was getting the certificate of electrical safety quickly. However, this was not the fault of Solar Battery Group. I would strongly recommend that company to other residents considering installing solar panels and/or batteries.

20 March 2026
Unprompted review
Rated 5 out of 5 stars

Efficient on-time installation

We were pleasantly surprised with availability. During installation the team was very efficient. It was no trouble to them answering all our questions. We couldn’t be happier from the initial inquiry call to the completion of installation. We have happily recommended them to other family and friends.

26 November 2025
Unprompted review
Rated 5 out of 5 stars

They are a well-established company who…

They are a well-established company who use batteries with good known reliability. The rep gave me a clear understanding about the battery system I wanted, 15Kw battery, The installation was carried out well with no problems and the battery has performed without any problems and has met all my expectations. I recommend this company if you want a reliable installation. John order 317221.

22 January 2026
Unprompted review
Rated 5 out of 5 stars

We had a great experience with Solar…

We had a great experience with Solar Battery Group installing our battery. The process was really easy, the staff were lovely and they were able to have people out to inspect the site and then install it quite quickly, the whole process taking only a few weeks in total.

Jasmin (Order number 318144)

9 February 2026
Unprompted review

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