I ordered a product onthe 6th of November 2023. I paid for the product, but I never received the product. On the 2nd of January I contaced them online and was dealt with by both Emir and Eric. Th... See more
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I was afraid to finish installing MS Office at stage 4 due to confusion over contents of installation download and choices offered, I thought I might do something wrong. So i contacted SoftwareKeep su... See more
Very patient customer service on a tricky installation issue. Emir was a great help despite our being disconnected a couple of times. All issues were sorted, thank you! Many other companies I've dealt... See more
This is the fourth time I have got very good service and help from SoftwareKeep. Joe has given me very good service, which has ended with the best solution. The Chat afterwards followed up my wishes... See more
Company details
Information provided by various external sources
Discounts and Deals on Software
Contact info
McKenzie Way 1591, 98281, Point Roberts, United States
- softwarekeep.eu
Efficient and helpful
Dealt with Joe and he was very helpful. Quick response and got the issue sorted fast. I was skeptical abut using the website for software but this proved to be unfounded.
Very competent customer service
Very patient customer service on a tricky installation issue. Emir was a great help despite our being disconnected a couple of times. All issues were sorted, thank you! Many other companies I've dealt with pass you over to someone new each time you'd get disconnected but not here. Well done!
Joe was exceptionally helpful
Joe was exceptionally helpful - and patient. I am not IT Savy so he took control and did the work for me. He kept with it until it was sorted. First class service ! Softwarekeep is a very customer-service oriented company. Many thanks
I had major problems downloading…
I had major problems downloading microsoft office this evening and joe came to my rescue. He was able to resolve all my issues and had great patience with me. I look forward to working and getting his help again
David Hickey:)
I was afraid to finish installing MS…
I was afraid to finish installing MS Office at stage 4 due to confusion over contents of installation download and choices offered, I thought I might do something wrong. So i contacted SoftwareKeep support and Joe took over in a very efficient manner. Within a few minutes, he'd passed the obstacle, entered the product key and now I have a lovely shiny new Microsoft Office 19 HS to use worry-free! Many thanks Joe; super impressed with the support. Best wishes, Caroline
Great Work
Joe from the IT Support gave me a great hand in installing office on my mac. it was very fast and clear.
thank you for being so helpful! I would have taken way more time doing it on my own.
I really appreciate Mark help my…
I really appreciate Mark help my installation and very enjoyed working with him. He is very thoughtful, patient and knowledgeable with his profession, I will highly recommend him to all my friends and wish all of softwarekeep workers can work as same as him.
This makes me want to stay with softwarekeep and enjoy the product more.
very helpfull service,
very helpfull service,
Anne's assistance the i could get
Very good customer-focused response.
I did appreciate help of Joe for…
I did appreciate help of Joe for purchasing one Microsoft Office 2019 Home and Student for Mac license. I'm now looking for the license key which should find my Incoming mail box within less than 15 minutes.
joe helped me setup the software all on…
joe helped me setup the software all on my computer when i was struggling and made the the whole process alot easier. I am very happy with my experience and would recommend this technician to anyone.
Excellent service
Excellent service. Thanks for installing my app correctly for me.
Thanks Joe!!
The support was very friendly
The support was very friendly, helpful, clear with his requests and well spoke
Edward is the best
Edward is the best, he helped me to sort out the installation problem.
Good support
Excellent service by Joe who has helped…
Excellent service by Joe who has helped me installing the new software. Thanks
1st Code didn't work
1st Code didn't work, but a 2nd code was issued within a few hours and worked fine. It's vital to follow the advice by SoftwareKeep.com about first deleting all Word from your computer and about ensuring that you have purchased the correct Word package. If you get either of these wrong, you will fail to load Word or whatever, and lose your money. Fair enough, really. Yes, I would recommend the Company and it's Software, although clearly one can only be sure after the passage of a year or two with the Software staying up and continuing to give satisfaction.
Excellent support from Sam
Excellent support from Sam! I made a mistake by purchasing the wrong version of software for my computer OS, contacted the chat support and in seconds he started the refund process. No questions asked. Thank you very much. Satisfied customer here! Just purchased the right version :)
Outstanding and amazing client service…
Outstanding and amazing client service from Kim, just the best i got in a long time. I definitely recommend software products and customer service! Congratulations
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