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Rated 1 out of 5 stars

I ordered Publisher 2016 they sent a link for Office Professional and a used activation code. Thier email is canned responses, the Chat feature on thier web site doesn't work and the phone option says... See more

Rated 1 out of 5 stars

I ordered 2021 Version of Publisher, you showed that it was sent out, but I have not received it. I have attempted to contact you through your website with no results

Rated 1 out of 5 stars

Like many folks I'm looking for an affordable version of Publisher to replace the soon discontinued one (such a bummer) Found Software Depot, saw okay reviews, purchased. Never received the key, only... See more

Rated 5 out of 5 stars

I've purchased 3 x MS Office licences from Software Depot over the past 2 years. They are always about half the price of buying the licence for MS Office directly from Microsoft. Just beware i... See more

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2.8

Average

TrustScore 3 out of 5

1K reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Anne is fantastic

Anne is fantastic. I had a very prompt response to my question, was sent clear and comprehensive instructions which fixed the problem. Thanks again.

18 July 2023
Unprompted review
Rated 4 out of 5 stars

Pros outweigh the cons

Cons
The website says "proudly Australian" but the payment goes to California. That's misleading IMO.
The detailed instructions in the follow up email are excellent up until the "instal" part. Then they fall over badly.
Pros
Eric efficiently helped me with an actual instal link and the rest of the process. Without him, I'd still be stuck. Many, many thanks for the guidance. 🙂

11 July 2023
Unprompted review
Rated 5 out of 5 stars

Great

The online service is speedy, caring, and empirically effective and practical. There are great professional-work-related softwares to be found on this service.

25 June 2023
Rated 5 out of 5 stars

Eric was such great help!

Eric was such great help, just to sum it up! He was calm, gave simple instructions and got me the answers i needed! I'll be asking for him next time i need help again. Thanks again Eric :)

28 June 2023
Unprompted review
Rated 5 out of 5 stars

SoftwareDepot / my go-to for Software

SoftwareDepot’s level of Customer Service is simply outstanding. I’ve purchased software from the Company in the past and have always been impressed with the hassle-free purchasing experience I’ve received. Plus the prices are great!

18 June 2023
Unprompted review
Rated 5 out of 5 stars

Eric in support was fantastic

Eric in support was fantastic. He was patient and worked through a Microsoft caused issue to resolution. He was so helpful I cannot describe it. THANKYOU ERIC!

18 June 2023
Unprompted review
Rated 5 out of 5 stars

Simply the best!

Good prices, excellent service, helpful and easy to follow instructions and friendly help services. This was the best service I have had on any of my many web purchases. Thanks guys.

4 June 2023

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