SOFTSWISS Reviews 20

They are very amazing and have easy and fast response to message

Been using their casino platform for a couple of years. The sites load fast and payment options are fine for what we need. The only downside is if you want to niche custom feature

Dear SoftSwiss Technical Team,
I am contacting you regarding critical statistical anomalies in your gaming systems used by Stake.
Data Summary:
Account Duration: 5+ years
Total Bets Analyzed: 11,000,000+
Games: Originals (your infrastructure)
Findings:
Over 11 million documented wagers, my account has never achieved even 10% RTP recovery of total losses - except once in 5 years.
This is statistically impossible under fair RNG.
Testing Conducted:
Random time intervals
Varying bet sizes
Multiple deposits
Different games
Result: Identical losing patterns regardless of variables
Technical Issues Identified:
Provably Fair verification fails when tested with independent tools
Server seeds produce inconsistent results in third-party validators
RTP deviation exceeds all reasonable variance thresholds
Mathematical Reality:
The probability of this occurring across 11M+ bets under fair conditions is effectively zero.
Only three explanations exist:
RNG malfunction
Undisclosed dynamic RTP
Provably Fair implementation failure
As Stake's primary technology provider, this directly involves your systems.
Request:
Technical review of documented anomalies
RNG audit reports for games in question
Explanation for statistical impossibility
I have complete documentation ready for your engineering team.
Please acknowledge within 7 days.
Best regards,

It is been now over 5 years that I work closely with SOFTSWISS.
I am truly impressed by the level of professionalism they deliver. Their attention to details is remarkable, and their growth within the industry have been really impressive over the years.
I am particularly working closely Valentina, Vera, Alexandra, Igor and Ivan, and the way they take projects to life still impress me every day.

Company highly connected to unregulated gambling. Controled by Russian Oligarchs. Also as you can see from the other comments, they will overcharge you and make your project fail. Because they are mainly a B2C company disguised as B2B

Softswiss is an excellent team for building your product.

What truly sets them apart is how deeply they are involved in the idea itself. At times, they seemed even more focused on delivering the product on time than some members of our own team 😅.
I really appreciate their strict adherence to deadlines and their careful, respectful approach to the client’s budget. Everything was delivered exactly as agreed, without surprises.
I can confidently recommend Softswiss as a reliable and highly professional contractor. With them, your product will be launched on time and with the required functionality.

Our experience with SOFTSWISS has always been very positive. The company delivers on its promises.
A nossa experiência com a A SOFTSWISS sempre foi muito positiva. A empresa entrega o que promete.

One of the worst companies of their type. They provide gambling services in places they just can't, without license

I have been fortunate enough to work alongside SOFTSWISS' communications team for many years and have always found them to be inspiring and at the cutting edge of their field. Watching the brand continually progress and disrupt the market has been fascinating!

I've been working on the SOFTSWISS account since April this year, working on an account of this nature was a first for me and I must say I was pleasantly surprised but how much I learnt about the iGaming industry in such a short amount of time. It's a far more complex, fast-moving environment than people realize. I think what stood out most for me was how critical responsible gambling is to the sustainability of the sector and has given me a deeper appreciation for the work behind the scenes.

We have been working together for many years. A reliable and trusted partner.

We’ve had a fantastic experience working with SOFTSWISS. The team’s communication is clear, responsive, and proactive, and their collaborative approach makes every project smooth and effective. Truly a reliable collaboration we value highly.

It's been great working with them :)

Stay away from SoftSwiss,they explore online gambling in forbidden jurisdictions through their main whitelabel Dama N.V. I have a dispute regarding one of their brands in the value of 4800€

I attempted to reach out to higher management for assistance, but unfortunately, I did not receive a response. Additionally, I found the platform to be quite slow, which further hindered my ability to resolve my issues efficiently. Despite my efforts to seek help, the support I received was inadequate, and the entire process extended over a two-week period without any meaningful resolution.

The lack of preparedness from your team has been shocking, and communication has been practically non-existent. We’ve faced severe delays in bug fixes and have not received any technical support. Moreover, our attempts to escalate these critical issues to higher management have been ignored. This experience has been profoundly disappointing, and I would advise other casinos to carefully reconsider before moving forward with your services.

I had a terrible experience here. We have brands on several platforms, SoftSwiss being the latest one we choose to launch a casino. After half a million investment in 2 months something happen and the conversions dropped from 20% CTD to just 4% CTD also the existing customers stopped depositing... No one helped us from their side, they were only saying that everything works and that all is good and that the issue is in the traffic we send. After several months like that we've managed to set a hotjar to finally see that the deposit button was not working when bonus is selected... terrible experience, terrible support, after fixing the issue the same thing happen within few more months and our business was completelly killed. Waste of money, time and effort! Highly not recommended!