Softsfeel Reviews 218

TrustScore 1.5 out of 5

1.7

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Rated 5 out of 5 stars

I have problem with back of my right foot heel have tried hoka jackshibo and many of other shoes have spent 300 dollars trying find something that my feet doesn't hurt after working all day but no... See more

Rated 1 out of 5 stars

If it would allow “ZERO” I would select it. Incomprehensible communication. No relevant updates. Tracking that doesn’t work. Supposedly delivered well after the expected date but I’ve never rece... See more

Rated 1 out of 5 stars

Toe insert liner came off after about 5 wearings. After many emails to customer service and sending requested photos, they offered 20% credit, then 30% credit. I filed a complaint with MasterCard bank... See more

Rated 1 out of 5 stars

Ordered two seperate times wrong sizes sent twice and last order sent one pair short Very unprofessional , at first refused to take back the wrong size,then stated yes you got all your order , then f... See more

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1.7

Bad

TrustScore 1.5 out of 5

218 reviews

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Rated 5 out of 5 stars

I absolutely love these walkng shoes

I absolutely love these walking shoes. In some of them I need to add an insert because of a flat foot but that's common for me.
I bought one pair over six months ago and went back to buy more. I own six pairs in wonderful colors and styles.
The plastic toe inserts help keep the shape and air them out from sweat when I jam them into the over-the-door shoe holders.
I get compliments on them all the time. I have bought them for a few friends and they love them too. One friend walks over five miles daily and loves them too! Says the holes in the sole feel like a foot massage.
They are lightweight, comfortable and easy to clean. Good quality, styles, colors and pricing.

10 September 2023
Unprompted review
Rated 5 out of 5 stars

Love the Cush in these shoes.

I purchased a pair of shoes to see if it would help my lower back . They did! I bought 3 more pair after that & gave one to a good friend who has to stand up at work all day. The shoes made all the difference to both of us.
I will buy more because they work for me. The cush made a huge difference. Thank you!!!

15 June 2023
Unprompted review
Rated 1 out of 5 stars

Never but again shoes in my size did…

Never but again shoes in my size did not fit and bottoms wore out fast did not help my foot nerve problem ,Junk do not buy plastic sides cracked falling apart ,buy a good pair of Skechers be better off.Oh forgot don’t put in washer color washes out. Thank You Chris 12

7 June 2023
Unprompted review
Rated 1 out of 5 stars

Waste

Ordered a 9, shoes were definitely not a 9. I was told to gift them to someone. Wasted money.

4 September 2023
Unprompted review
Rated 4 out of 5 stars

I purchased 2 pair

I purchased 2 pair. They are very comfortable and quite affordable. My preferred brand is Hoka. But for the money these are worth every penny. I have told my friends who in turn have also purchased the shoes.

12 September 2023
Unprompted review
Rated 2 out of 5 stars

Comfortable at first

These shoes were very comfortable at first but did not last. I bought mine, with delivery in the last week of April. By the End of August there was no tread left and the heels were worn out with sharp plastic showing in the heels.
I will not be buying another pair. 4 months to having to throw them out.

9 September 2023
Unprompted review
Rated 1 out of 5 stars

I'm not even giving it a 1 star

I'm not even giving it a 1 star. This company is nothing but a scam! I didn't order shoes and a charge was made on my pay pal account. When searched for it didn't even show it. All websites say it's a scam and illegitimate. The ones that have gotten shoes is a rip off piece of crap. DO NOT ORDER FROM THEM.

6 September 2023
Unprompted review
Rated 1 out of 5 stars

I wish it were possible to give a -20…

I wish it were possible to give a -20 star review of the shoes. They are horrible. Nursing shoes?! What a joke! They’re narrow, the soles are made of plastic, the inside has no arch support, when I tried to put arches in them they didn’t fit because they’re too narrow! Wearing the shoes on the nursing shift would leave my feet blistered and hurting worse than ever! Do not buy these shoes unless your goal is self torture!!! Horrible horrible horrible !!! do not buy!!!!

5 September 2023
Unprompted review
Rated 1 out of 5 stars

Trying to return

Shoes did not fit. Trying to return , but they are giving me the run around. You have to contact them for return address, then they offer you 10% back. Why would I want a few dollars to keep shoes that don’t fit? They suggest you “give the shoes to someone else”. What kind of company does that?? I said no, that I wanted to return them & again asked for the return address. They didn’t answer back.

1 September 2023
Unprompted review
Rated 1 out of 5 stars

Do not buy

Do not buy!
We ordered 2 pairs both pairs were wrong size so got in touch and asked for a refund the customer service is a joke we got called a liar and they sent the right sizes which they didn’t. The wide is not a wide and the rubber bottom is hard plastic. They are now saying they will give us a 30% refund but we have to pay return shipping which is £80 we are still arguing with them as it was there mistake not ours but don’t buy it’s not worth the hassle.

28 August 2023
Unprompted review
Rated 1 out of 5 stars

Rubbish shoes that do not fit

Rubbish shoes that do not fit. Ordered a wide fit size and they are so small & uncomfortable wish I had checked here first before ordering. Return policy is you have to pay to return to China. Contacted them for the return address which they are basically not providing to me. They even suggest that I give them to a friend as not cost effective to return them. They are cheap and nasty shoes.

22 August 2023
Unprompted review
Rated 1 out of 5 stars

Worst Shoes Ever!!!

I normally wear a 11.5 extra wide shoe. I ordered a 12 extra wide and they were only half the width of my foot. I couldn't even get my toes in the opening of the shoe. They are the worst shoes I have ever seen!

19 August 2023
Unprompted review
Rated 1 out of 5 stars

Size NOT true

Size NOT true. Ordered size 13 wide, where I normally wear size 12. Could not get my feet into the shoes
Contacted Softfeel about it and there answer was that they can’t find me order info.
Wanted me to get them all the information. From order number to code number, to order number etc
Screw them. Will notify my credit card company to stop payment.

9 August 2023
Unprompted review
Rated 1 out of 5 stars

I should have googled this company…

I should have googled this company BEFORE ordering but brain wasn't braining... Hundreds of terrible reviews and many entries on "scam beware" sites...

Their website says you can cancel before the shoes are made and shipped but absolutely no instruction how to cancel (no contact details other than the email address) so I emailed them 13 mins after placing my order

They replied six hours later to say they had already shipped them and that they would "try intercept the courier" I pointed out that I had cancelled in under 15 mins and that I found it unlikely they had managed to ship the shoes in that time

They have now come back to me offering me a 10% discount to keep the order, demanding to know why I want to cancel when "so many people love the shoes" and have provided a tracking number with FedEx which is clearly fake.

I am now expecting a fight with PayPal to get the money back as the company have gone above and beyond to make it look like they have legitimately posted them to me

I will update if I am wrong but I highly suspect I have been conned like everyone else

10 August 2023
Unprompted review

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