Softandsleepy Reviews 4

I purchased an $80 pair of pajamas from Soft & Sleepy because the product description stated they were cotton. When the item arrived, the garment label indicated 98% polyester.

I contacted customer service and requested either a prepaid return label or a full refund due to the discrepancy between the advertised fabric and the product received. The company repeatedly declined both requests and instead offered partial refunds and store credit while requiring me to absorb the return shipping costs.

After multiple attempts to resolve the matter directly with the company, I filed a dispute with my credit card issuer and was refunded.

My advice to prospective customers is to carefully review product details and keep documentation of listings, labels, and correspondence should any issues arise.

Tried to return a robe that was basically see through and made of extremely flimsy fabric. After dozens of back and forth emails, they made me send a picture of the item before sending me a return form. That is when I found out it was from China and I would have to pay who knows how much to return it. Never will use this company again. It is a sham and a rip off!

I ordered in bulk for a bachelorette party and was sent the wrong items. I emailed their customer service as their number is not in service and their customer service told me the only option was to pay for the return cost myself and they would refund me. It’s a large shipment to china. I told them the product is incorrect and they denied it saying it was the correct product. I have the photo of what I ordered versus what they sent me which is identical to another product on their site. They won’t do anything and I spent so much money. It’s a scam website and the clothes are cheap.

The items I ordered did not match the description (colour, style or size). The labels had been cut out of two of the three items prior to despatch and so could not be returned. In any case the return address was Shaoxing City in Zhejiang China and I wasn’t willing to incur any further cost in returning the items.