I was a victim of a FB scam involving this website. Unknowinglly I somehow made an accout with VIP membership I definately did not signed up for. Furtunately the customer service was very helpful and... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
It’s so quick and gave the best solution.Really appreciate it.
Automatically subscribe you to their gold membership subscription which wasn't mentioned with a £45 cost. Scamming company. Maybe make that clear to your consumers that want to make a 1x pur... See more
Issues resolved on time very pleased with the service thank you to the escalation team for pitching in to help
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I experience about the company i think…
I experience about the company i think all staff of costumer service it is appreciable.
Problem Addressed
The customer service is very understanding and communicates with customers to resolve issues.
Thanks to Eugene by helping me with my…
Thanks to Eugene by helping me with my concern
Fast action
Issues resolved on time
Issues resolved on time very pleased with the service thank you to the escalation team for pitching in to help
Scam… stay away
It’s totally a scam and they are not able to take responsibility and help. They take money from your account WITHOUT consent and they say I’m sorry we can not give you back the money. I didn’t even order anything in their website😂😂 I don’t know how they ended up with my card information! Terrible terrible and I don’t wish it to anyone.
Spare your time and stress
Automatically subscribe you to their gold membership subscription which wasn't mentioned with a £45 cost.
Scamming company.
Maybe make that clear to your consumers that want to make a 1x purchase. Steer clear and save your money/stress.
When you attempt to communicate with them, you end up speaking yo AI.
Kenny solved my problem quickly and…
Kenny solved my problem quickly and without further issues. Thanks Kenny!
Issue addressed
Thank you fkr helping me emerald
Alero Contacted
Alero Contacted. I really just hope that I will not be charge on this in the future.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








