Really good sofas. Really poor, shocking, unprofessional after care. Bought three sofas. Delivered on time. One sofa was delivered damaged. The additional footstool was delivered without feet. This wa... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had a really good experience at Sofology, thanks to Barry at the Boucher Road store who helped me choose my sofa. He was so friendly, approachable and really knowledgeable, which made the whole proc... See more
Company replied
During our visit at sofology in Rotherham Chris (I think that was his name) was kind, warm, friendly & human in his approach to us buying the sofa. He had great knowledge of the furniture & discussed... See more
Company replied
On my first visit, I was left to browse at my own pace, which I really appreciated. When I did need help, a member of staff (whose name I unfortunately didn’t catch) talked me through the different... See more
Company replied
Company details
- Sofa Store
- Furniture Accessories
- Furniture Store
- Home Goods Store
- Living Room Furniture Store
- Upholstery Shop
Written by the company
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Contact info
Ashton Road, WA33UL, Warrington, United Kingdom
- social.media.complaints@sofology.co.uk
- sofology.co.uk
4.8
Excellent
285K reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Lots to choose from
The lady Christine how served us was so nice and friendly and gave us space to think on a decision 😊
25 April 2026
Reply from Sofology
Hi there, thank you for your review. Another great review for Christine, we will make sure to pass this on! Have a nice day.
Found the sofa we wanted after being…
Found the sofa we wanted after being undecided for a while.
25 April 2026
Reply from Sofology
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Reply from Sofology
Hi there, thanks for taking the time to leave a 4-star review, it's great to hear feedback like this!
Reply from Sofology
Thanks for this fabulous review. We appreciate you sharing it with others!
Jay and Amanda were very helpful…
Jay and Amanda were very helpful matching new sofa and footstool with colours and fabrics of previous sofa.
25 April 2026
Reply from Sofology
Hi there, thanks for your 5-star review, we really appreciate the feedback!
Reply from Sofology
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Great product just what we were looking…
Great product just what we were looking for. The lady that served us was very knowledgeable and helpful.
22 April 2026
Reply from Sofology
Thanks for this fabulous review. We appreciate you sharing it with others!
Reply from Sofology
Thanks for this fabulous review. We appreciate you sharing it with others!
Great customer service
Great customer service. Didn't feel we was pushed into buying anything but very helpful at the same time
25 April 2026
Reply from Sofology
Thanks for this fabulous review. We appreciate you sharing it with others!
Excellent customer service
Excellent customer service, never felt pressurized to buy, was given time to look around. Once we decided, the sale was easy.
24 April 2026
Reply from Sofology
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Reply from Sofology
Hi there, thank you for your review. Another great review for Kris, we will make sure to pass this on! Have a nice day.
Graham made us feel welcome he was…
Graham made us feel welcome he was informative without being pushy
25 April 2026
Reply from Sofology
Hi there, thank you for your review. Another great review for Graham, we will make sure to pass this on! Have a nice day.
Our sales person was fantastic.
Our sales person Mariola was fantastic! Very friendly, helpful and professional. We purchased a sofa from Mariola a few years back and we went back to her for another purchase.
25 April 2026
Reply from Sofology
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Great experience
Great experience, knowledgeable and the salesman wanted to understand our needs and no pushy salesman tactics!
25 April 2026
Reply from Sofology
Thanks for this fabulous review. We appreciate you sharing it with others!
Good company, would go back again
Staff were pleasant and helped with our needs, were patient with us. Very clean store. Would recommend. Service was really good.
22 April 2026
Reply from Sofology
Thanks for this fabulous review. We appreciate you sharing it with others!
First class service from ordering to…
First class service from ordering to installation
10 April 2026
Reply from Sofology
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Reply from Sofology
Hi there, thanks for taking the time to leave a 5-star review, it's great to hear feedback like this!
Enjoyable Visit
Really enjoyable visit. It was refreshing to look around the suites without being pressured, and when we needed assistance, the sales staff were welcoming, helpful, and easy to talk to.
6 April 2026
Reply from Sofology
Hi there, thanks for taking the time to leave a 5-star review, it's great to hear feedback like this!
Sales person Clio was brilliant
Sales person Clio was brilliant. She was very patient with us both and helped us pick the right suite. Thank you Clio
25 April 2026
Reply from Sofology
Thanks for this fabulous review. We appreciate you sharing it with others!
Brilliant experience
Lady who dealt with my order was really nice and took time to explain everything in detail
22 April 2026
Reply from Sofology
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.