Sofology Reviews 284,901

We had a really helpful, cheerful and patient staff member who generally offered support without being pushy. This made a very good impression of your company and a good experience all round.

We ordered a new suite [3 seater recliner, 2 seater and 2 chairs[recliner] early 2024. Pretty quickly after arrival the suite had to be changed. We stayed the course with Sofology and ordered a different suite. October 2024 this arrived, pretty quickly it was obvious this was not fit for purpose, indeed Sofology didn’t even send a technician but went by our photographs and this was replaced. AGAIN we stayed the course and low behold we had a new suite in 2025. Since then we have had 3 heat pad failures and wiring blown on one chair [ which frightened the life out of me]. We reported the seat pads as being very uncomfortable with rucking and a view of the outline of the heat pads showing [ no visitors will sit on them]. The technician said the upholstery sponge inside of the seats had compacted and the only thing to do was to replace it. I received an email[ one of over 40 to date] stating our ticket had been closed. I have waited and waited…today chased Sofology to be told this is not a manufacturing fault and so there is nothing they can do. My husband and I are retired people and chose what we thought would be the best possible company to purchase from. What a terrible disappointment. Shame on you Sofology!

Great selection in stock and knowledgeable staff who were able to help us narrow our choices and eventually select the perfect sofa and accessories for our new home.

Very informative and answered my question regarding delivery of sofa in sections.

Staff very friendly and helpful

Nice experience butt not coming email my Oder date

Customer service

Libby in the North Shields shop was really good.The guys who delivered my two seater yesterday were very good also.Just waiting for my chair to arrive.

Clarity on all aspects, from price to warranty

Was given a 10 week delivery time. I was not contacted by anyone to inform me that there would be an additional 7 weeks delay. I have had to chase Sofology for every update sometimes not even getting a response at all. I have made official complaints that have gone ignored. I have tried to contact agents online, via their customer service “helpline” and actually physically walking into the store where I bough my sofa. I am
Still no further forward and no sofa delivered. The customer service is shocking.

Lovely salesman man was advised about e everything

Storm and Megan were great.

My wife and I visited Sofology recently. Haleema helped us, she was brilliant she helped us chose our latest sofa set. Haleema had a vast amount of product knowledge and understood our needs. Sofology is first stop for sofas. We previously had ab excellent experience and the sofa quality was 10/10. I would definitely recommend.

We had our all singing and dancing recliner sofas from here. Unfortunately one recliner broken within 4 weeks and had to wait 3 months for repair part. Then not long after the one repaired the other one broke.
I spoke to the complaints customer team as I thought there must be a known issue, turns out there was and that had different parts that fixed the issue.

I always say problems can happen but it’s how it’s dealt with that matters and the team couldn’t of done anymore - they gave option of new parts, complete new sofa which included changing for a completely different sofa. Which we opted for. Carol Dyson organised everything, kept me updated all the way through. When it broke it had also ripped the new carpet and they paid for replacement of this too. Couldn’t have done anymore to correct what had gone wrong. For this reason I would recommend because you know issues will be sorted.

Nice sales staff supportive but not persuasive then completed all on line didn’t need to go back to the shop

No fuss no messing no hard selling
Taking care of well.

Sandra was amazing we knew what we were looking for but it has been discontinued and she found us a simar product. She wasnt pushy and left us to decide in peace. Once we had decided she explained everything to us. She was really good

When entering the store I got a warm feeling
the staff were very friendly
The selection was next to everything I was looking for
I had to choose wisely as we have 3 great grandsons to tie down

Went in to view sofa helpful staff unsure of the guys name- friendly chatty didn’t do the forceful sales person pitch