Sofology - Leicester Reviews 

My wife and I recently bought two new sofas, a three and two seater. We have mainly dealt with Katie, but also on occasions with Marie, Emma, Zainab and Daddy and it's been a pleasure dealing with them all. They are all so polite, friendly, and helpful, none put you under any pressure to buy. Also as it has taken us some time to decide, with several + visits they are very patient too, and always pleased to see you again. So if you are looking to replace your three pieces suite, I highly recommend Sofology

Emma was lovely patient and spent time helping to choose my sofa with knowledge and expertise on the sofa collection, remembering my likes & dislikes Felt valued as a customer and nothing was too much.

Katie was brilliant. She asked if I had any questions with regard to the sofa I wa looking at, she answered my queries and then left us alone to ponder over whether the sofa was for me or not. No hanging around and making a nuisance of herself with breathing down my neck. She then kindly came to check on me again to see if everything was ok and that's when I purchased my sofas. Excellent customer care from her.

The staff made the buying experience relaxing and enjoyable. Their knowledge about the products was good and they were patient as we changed our minds several times. Thank you

Very good service couldn’t have been more helpful

We bought a sofa and a chair which was delivered on the 18th of December. The delivery guys built the sofa and chair in our living room then left without even trying if the recliners worked. The first time we reclined the chair a bolt fell out the bottom, then we noticed a mark on the arm of the chair and on the sofa. I contacted the customer service department within five minutes of delivery and they sent a guy out to repair the damage. The guy came out and tried to clean the marks off but it has only made them worse so I tried customer service again but now they are just not returning messages. Very poor service I wouldn't recommend this company to anyone

Gareth was absolutely fantastic, made the process very pleasant. Would highly recommend.

All of the staff were super friendly, we didn’t feel pressured to buy as soon as we walked in, which was a great start for us.
We were given great advice by one staff member who asked whether we’re looking for and was then left to wander around the store without being followed or constantly having anyone in our face, however, staff were always there and approachable whenever we had a question.

Comfortable inviting store with an excellent choice of overall high quality furniture. Respectful friendly approach from salesman Bal?. He was immediately available for assistance when required and nothing was too much trouble for him. We hadn't intended to purchase today but we're so pleased with what was on offer and Bal's attitude that we ordered once decisions were made. Full marks for Bal's input.

Excellent service today from Emma, simple and straight for process. Looking forward to our new sofa to arrive.

After going round all the furniture shops at Fosse Park we found what we wanted at Sofology at a price we wanted to pay and Bal the assistant was very helpful and didn’t complain when we kept asking questions and changing things.

Our customer sales advisor, Bradley, gave us excellent service and was very efficient - thanks again

Gareth was very helpful.

Very helpful and informative

Millie was superb as were the other members of staff.

Katie was lovely and very helpful without being pushy, she provided a superb service and was a great help! Thai made buying a sofa a really nice experience whereas previously it has been pushy salespeople

I’d already done some research on sofas so knew which one I wanted when I went into the store. But the sales person was really helpful talking to me about the various options for colourways, fabrics and how to take care of the sofa. They clearly explained payment options to me and talked me through what would happen between now and delivery. Our previous sofa was also from here and lasted over 10 years so I’m really confident in the quality of the product.

Very friendly helpful staff .